Being in SLales (SL + Sales = SLales - we're so clever), I talk to around 200 people or so a day via email/tickets/telephone/chat/etc. I like to think of our SLales team as the "A" team in the industry. Going along with Jason's “we wear many hats”, we must have detailed knowledge of every single product and service that we offer -- networking capabilities, what program/software/application works with what hardware all the while fitting what each particular clients unique needs are into their budget.
A typical day for the SLales team involves getting to work and going straight for the Monster or coffee (or both) depending on your preference. Get to our cubes and login to our side of the customer portal, chat and check our email. This is when the fun begins. Immediately we are engaging people on chat, catching up our shared SLales and personal email inboxes, talking to clients or potential clients on the telephone, verifying orders, IMing with different divisions, putting through payments, credit card changes and grabbing tickets from existing clients looking to cut a deal for upgrading and/or adding servers and services – all at the same time. We take multitasking seriously here!
On top of all of that we have to make sure that customer billing is accurate when ordering these services depending on the deals we have available, which are always going to be inventory-based. Also, we are making sure that everything is working correctly on each customer's server and if not, coordinating a game-plan to make sure that the client is satisfied and running along smoothly, as quickly as possible.
At the end of the day we want all of our clients to be comfortable, happy, making money and enjoying themselves – because if you are, we are too!