DreamsPosted by David Ellis in Customer Service, SoftLayer
Everyone has dreams. Dreams may include having enough money that one never needs to think about money again. Dreams might include working from home. Actually, forget about working from home, how about working from the beach? I dream of providing technical support from my laptop at the beach while sipping pina coladas (virgin, of course, Mr. Crosby…I would never have alcohol on duty):
I spoke to a customer of SoftLayer via his cell phone while he was on a ski boat in the middle of a lake somewhere. This customer received an email regarding a monitoring alert for one of his servers via his cell phone. He called me, the issue was resolved in 5 minutes, and he went back to skiing. That’s right…all work being done remotely from your favorite locale. That is a great dream. Our hardware manager, Brad, would definitely be on the ski slopes in less than a minute if he were told he could manage from that location via laptop. I can just see him snowboarding down the mountain and typing away to his Server Build Engineers about the latest and greatest hardware we are about to roll out. I’m pretty sure Lance is setting us up for this according to his blog entitled, “Your Datacenter is Obsolete”
Wait…maybe he is saying that CSA’s will be obsolete as well…uh…nah…he wouldn’t do that to us, right…right?
I speak to customers daily that are working from their homes and living their dreams. A few weeks ago, I spoke to a customer somewhere in a remote location in Canada. He is running a very lucrative business from a cabin. His location is so remote and desolate that truck drivers must be enticed by a yearly salary of over $120,000 to come up there and work. No one would do it for less money than that. I have always lived and worked in big cities like Dallas, Texas, and I cannot imagine living in such a place. This customer is often trapped by snow in the winter and cannot leave his cabin until it melts to the point that he can get out. And yet, he runs a business using SoftLayer servers making more than the truck drivers (how much? I don’t know) from this desolate place (Why? I don’t know…he must like it). What a great business opportunity for someone who chooses to live away from civilization. People only dreamed of such opportunities not so long ago. The days of having to move away from family, friends, and your home in order to find work are long gone. An internet connection and a few SoftLayer servers ; ) are all one needs to make A LOT of money.
I was speaking to another customer yesterday, who was very excited about his business and how Softlayer was helping him to achieve his dreams. While I quietly worked on his issue, he spoke at length about how he first came to hear about Softlayer, the depth to which his vision for his business has grown while partnering with SoftLayer, and his amazing plans for the future of his business. I was truly inspired by his passion for his business and his particular vision for his company. He shared some of the challenges that he has faced and how he overcame them. He readily admitted to some mistakes he has made in business and what he learned from those mistakes. He said that he would not deviate from his goals and that partnering with SoftLayer was integral to achieving those goals. He also said that SoftLayer had helped him greatly in overcoming some of those challenges that he had faced in the past with other datacenters. I must say that it gives me a real sense of pride when a customer tells me that they have partnered with other datacenters in the past, and that their experience with SoftLayer has been second to none. He was also up north somewhere. I don’t know where he was located exactly, but I know he was working from home because I kept hearing a young child playing in the background. This is one thing that so great about the opportunities in this industry. Work from where ever you like and SoftLayer, in particular, makes this easier than ever before.
“Nothing great in the world has ever been accomplished without first dreaming of that accomplishment.” – based on a quote by Hebbel