The techs that build the servers here at SoftLayer are known as Server Build Engineers or SBE’s. These guys are on the front line of Operations. They are responsible for building out customer server orders, maintenances, fixing cranky provisions, and many other hardware related tasks.
One might think that a hardware tech is a simple job. Well, not the SBE position at SoftLayer. Not only are they responsible for time sensitive hardware builds and provision troubleshooting, but they work directly with all the other departments. We don’t have bazillion hardware techs like other companies might. We train ours up to be one man hardware machines.
Sometimes a provision might have a weird error that needs to be escalated to development. The SBE will work directly with the dev team to resolve the issue.
Sales might have questions about some hardware they are trying to sell. SBE’s answer the call.
SBE’s even jump in to help CSA’s (Customer Service Administrators) when the ticket load or phones get hectic.
SBE’s do numerous projects, too. From helping with large scale hardware compatibility testing to troubleshooting hardware, they are the jack of all trades at SoftLayer.
We have a pseudo paramilitary way of doing things in the hardware department. It’s all in fun, but we get down and dirty and have a “can do” and “yes sir” attitude. We pride ourselves in being able to tackle any problem. If we are asked to do it, we do it, regardless of whether or not it’s our job, we are too busy, or whatever the obstacle.
Be all you can be? Join the army. Be more than you expect you can be? Join the SoftLayer Hardware Team.
The few, the badass, the SBE’s!