It’s All About PerceptionPosted by Steve Kinman in Development, Executive Blog, Technology
American cars aren’t reliable. That is what the 70’s and 80’s taught me. Up until then it was about the only choice. Enter the Datsun’s, Toyota’s and Mazda’s they were lower priced and didn’t break down as often and it wasn’t like breaking a chicken bone to turn on the blinker. Today, American cars are much more reliable and the 3 or 4 I have had in the last 10 years have had few or no problems at all. But ask anyone my age and you got it; America cars aren’t reliable. You know what they say, “perception is 9/10th’s of the law” or is that possession. Oh well.
Would you rather have an RCA Small Wonder or Flip Video device? I bet that due to the great marketing minds of the world and the type of folks that read blogs you want the Flip Video and you are now on Google trying to find out what the heck an RCA Small Wonder is. This is probably more related to marketing but even now that you have searched and you know what the Small Wonder is, which would you buy? It’s the perception that RCA is old and wasn’t and still isn’t very reliable. It’s also why Radio Shack is now just The Shack, it was time to rebrand because Radio Shack was for the “Bolt-On” generation and The Shack is for the “integrated” generation. Where is all this leading?
In a recent meeting I was asked why we sell more LAMP stack operating systems (RedHat, CentOS, Debian, Etc.) than we do Microsoft Servers and the point was made that there is still the perception that Windows in insecure and has lots of bugs. I believe Microsoft has a huge mountain to climb to rid the world of this perception whether it is true or not, much like the American auto industry. Even if they release a secure and stable product today, and they have, it would still take many years for our society to realize it. Why? Because much like RCA, Microsoft was around when technology was just starting to become cool. As Lance (our CEO) would say, “RCA and Windows NT Server came out in a time period when the people using them were in a bolt-on mentality and today’s users are fully integrated into the technological lifestyle.” What does that mean? The bolt-on generation saw things happen and had do adapt: knobs on TV’s became remotes, rotary phones became push button became cordless became bag became cellular phones, arcade games became pong became Atari became Nintendo became Wii video games, Commodore became IBM XT became clones (running Windows 3.1) became Dell (running Windows 95) became servers (running NT4.0) became the Internet (running LAMP stacks and Windows servers), and this list could go on and on. I think I need a t-shirt that says “I’m a Bolt-on”. My kids however, are fully integrated into this lifestyle and don’t realize how bad some things were in technology to get to where we are today. They wake up every day and technology is everywhere they turn. Of course technology still changes quickly and people have to adapt, but the changes aren’t as life changing as they were when technology was young. The bolt-on society is much more forgiving of mistakes with technological advances where the integrated society wants perfection. They hear on TV and the radio that Windows is insecure and had/has bugs and they want instant gratification and perfect technology. Some of the bad stigma Windows has is due to the bolt-on generation using Windows desktop software and applying those bad memories to the new Server products from Microsoft. If Vista is unstable and insecure then Server 2008 must be as well, right? Linux, on the other hand, was a server OS first and then became a desktop tool. It just didn’t get scrutinized like the Windows OS’s and since it’s desktop product isn’t as mainstream its issues are mainly low key and under the radar.
Microsoft has some challenges in the coming years and may need to take a few lessons from the American car manufacturers and “The Shack”. I believe a large separation of the desktop OS’s and the Server OS’s is needed and it all starts with rebranding the server choices. Maybe the desktop OS keeps the Windows name but change the Server Operating System to “Insert cool trendy name here” and drop Windows from it completely. This is just my opinion and I could be wrong.
This was a long read so I think I will go get in my unreliable American truck and hit the road, I am just 33,000 miles from hitting 300K!