Outstanding Tech Recognition: Destroyer Droid

November 9, 2009

A long time ago in a galaxy far, far away… our hero Romeo R., SoftLayer CSA was battling an endless sea of support tickets…

Ok so maybe it’s not that dramatic, but I was recently rewarded the Destroyer Droid award from our management team! In case you didn’t see the original post here it is:

http://theinnerlayer.softlayer.com/2009/outstanding-tech-recognition-droid-awards/

I’ve written two other blogs on TheInnerLayer but there was one in particular that I think brings me to where I am today, it was entitled “What it’s like to be a Datacenter Technician”. Today I am a shift lead for our Dallas Support Staff. In my previous blog I mentioned how DC techs wore several different hats (Hardware Engineer, Network Support, and System Admin) at any given time and we have to always be on our toes. Now being a Shift Lead of course, I still get to do all the fun stuff a Datacenter Tech gets to do, but now I have more focus on how to get all of the above working together and more efficiently.

Enter Destroyer Droid:

Getting more into the management side of things is an entirely different monster; you have all of your previous duties plus the duties of setting up the flow of work for the day. It’s given me an entirely different mindset on how SoftLayer works and what it takes to be successful. It can be quite the handful on some occasions, but I enjoy coming to work every day because of the challenge and the people I get to work with. I think whenever someone in a Shift Lead type of position receives an award it is a direct reflection of how the team as a whole is performing, and it wouldn’t be possible unless every single tech was on their game. If you’re reading this and your boss/manager does something similar to our recognition awards let me know in the comments!

Now if I could only get the guys to stop calling me the destroyer…

Comments

November 11th, 2009 at 3:13pm

Pew Pew Pew!

Leave a Reply

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • You can enable syntax highlighting of source code with the following tags: <pre>, <blockcode>, <bash>, <c>, <cpp>, <drupal5>, <drupal6>, <java>, <javascript>, <php>, <python>, <ruby>. The supported tag styles are: <foo>, [foo].
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
By submitting this form, you accept the Mollom privacy policy.
Categories: 

Comments

November 11th, 2009 at 3:13pm

Pew Pew Pew!

Leave a Reply

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • You can enable syntax highlighting of source code with the following tags: <pre>, <blockcode>, <bash>, <c>, <cpp>, <drupal5>, <drupal6>, <java>, <javascript>, <php>, <python>, <ruby>. The supported tag styles are: <foo>, [foo].
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
By submitting this form, you accept the Mollom privacy policy.