Comments on: The Art of the Apology http://blog.softlayer.com/2009/the-art-of-the-apology/ A Behind the Scenes Look at the Best Hosting Provider in the World Fri, 24 May 2013 11:59:58 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Alex Leverington http://blog.softlayer.com/2009/the-art-of-the-apology/comment-page-1/#comment-1964 Alex Leverington Wed, 02 Dec 2009 09:10:29 +0000 http://theinnerlayer.softlayer.com/?p=1135#comment-1964 You know, sometimes, a big account is worth losing. You could turn this around -- if a client is so special they require hand-holding and irrelevant apologies, maybe, just maybe, there's a better $30k/mo client which will take their place without such ruckus. Business is, well, serious business. When it comes down to it, there'll always be "THAT" guy who always requires an apology; he'll furiously go from party to party and never cares why. Even at the parties where people are nice, he's never satisfied and leaves anyways. You never know though, that guy (or girl) could be someone like Larry Ellison, Steve Jobs, Bill Gates, or Steve Ballmer -- not much you can do then -- they'll be on the upside no matter what you do. You just feel bad and that will give them leverage if they need to come back. What you don't know is, they got a better deal and were going to leave anyways. You know, sometimes, a big account is worth losing. You could turn this around — if a client is so special they require hand-holding and irrelevant apologies, maybe, just maybe, there’s a better $30k/mo client which will take their place without such ruckus. Business is, well, serious business. When it comes down to it, there’ll always be “THAT” guy who always requires an apology; he’ll furiously go from party to party and never cares why. Even at the parties where people are nice, he’s never satisfied and leaves anyways.

You never know though, that guy (or girl) could be someone like Larry Ellison, Steve Jobs, Bill Gates, or Steve Ballmer — not much you can do then — they’ll be on the upside no matter what you do. You just feel bad and that will give them leverage if they need to come back. What you don’t know is, they got a better deal and were going to leave anyways.

]]> By: The Daddy http://blog.softlayer.com/2009/the-art-of-the-apology/comment-page-1/#comment-1847 The Daddy Fri, 20 Nov 2009 19:19:46 +0000 http://theinnerlayer.softlayer.com/?p=1135#comment-1847 I think apologies are the most effective when accompanied by Sam's BBQ, and I am really hungry, I mean offended right now. While the rest of the family is included, I never get mentioned in these blogs. Do the right thing here SL, I await my apology...extra sausage please! BTW, have they found out you are not really an attorney yet? I think apologies are the most effective when accompanied by Sam’s BBQ, and I am really hungry, I mean offended right now. While the rest of the family is included, I never get mentioned in these blogs. Do the right thing here SL, I await my apology…extra sausage please!

BTW, have they found out you are not really an attorney yet?

]]> By: Steve K http://blog.softlayer.com/2009/the-art-of-the-apology/comment-page-1/#comment-1846 Steve K Fri, 20 Nov 2009 17:06:00 +0000 http://theinnerlayer.softlayer.com/?p=1135#comment-1846 Yes you can say that as it was actually a spelling/dictionary term on my 9 year olds homework. I believe it was "Pissed Off" however. Yes you can say that as it was actually a spelling/dictionary term on my 9 year olds homework. I believe it was “Pissed Off” however.

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