Having said greetings to exactly five people just like every other morning before this one, the employee made the final turn in the maze of cubicles to arrive at the mountain of papers and folders in his personal work area. Sitting down, he checked the agenda for that day, though that was unnecessary for he knew all too well what to expect. The agenda basically read:
- Extract data from a particular account
- Manipulate data to arrive at a comprehensible format
- Organize data into charts and graphs
- Perform variance analysis
- Document findings and submit for review
- Repeat steps 1 through 5
The above scenario, although quite simplified, is a high level summary of my career for the past 10 years before working as a Server Build Engineer at SoftLayer. With this mindset that my daily work in the field of Finance and Accounting could be simply listed as a series of routine steps, I made the difficult decision to set out for a major career change. Due to previous yet limited professional experience with programming and pc troubleshooting, I was not unfamiliar with the field of Information Technology I had in mind. As a hobby, I also enjoyed tinkering with computers so this choice was a no brainer for me. For web hosting, those who are serious about a website would need to make a jump from having a static ip address to one that is dynamic but for my life, I was looking to go in the opposite direction from static to dynamic. Through a friend who at the time worked at SoftLayer and often spoke highly of it, I was informed of a great opportunity to re-enter the IT field.
It is now 6 months since the first day I started at SoftLayer and I must say there is no looking back but only forward. The number of people I greet at the start of each work shift is still a set number, but other than that, so much has changed in a positive way. I am no longer bound to redundant procedures on a daily basis since I typically cannot predict ahead of time what challenges face me that day at work, since our customers’ needs will vary on a day-to-day basis. It is this variety in tasks that make me realize I have found what I was looking for and in the past, I have always worked behind the scenes and never clearly seen the fruits of my labor. Deadlines for reports and what not would be met, but no clear realization of what impact I could make on others. On the contrary, at SoftLayer, we are able to deal with customers directly and through that there is satisfaction in knowing that my efforts help make a real person happy, which can be crucial since there are times that a business’s success will depend on how we handle requests. All in all, I am very thrilled with this recent major decision I have made and here’s hoping to a bright future with SoftLayer!