Automation + Innovation = Success

February 15, 2010

In the beginning butter was churned by hand and water was fetched from a well. However, as we humans take a step forward, we acknowledge that time is of great value and we quickly redefine a process or function to allow for more precious time. Here at SoftLayer, our evolution hasn’t been much different. With each passing day new ideas are brought to the table, discussed and executed; later giving fruit to more success. As part of this fast growing company our Accounting Department has gone through its share of growth and discovery. In the beginning everyone from our Controller to our CFO helped in answering tickets and billed for upgrades. Now that our department has grown larger in size they can tend to more important tasks while we take care of our customers.

It is while executing every day responsibilities that we find new alternatives to simplifying our customer’s experience with us. Alternatives such as automation of Ram and Port Speed upgrades give our customers easier access to business expansion. Bandwidth upgrades no longer take a series of steps to complete. With a few clicks of our mouse we not only upgrade a server’s bandwidth capacity but we have the ability to choose the time in which this upgrade will take effect. In a matter of minutes a customer can move one or several of their servers into their Virtual Dedicated Rack. While this is all taking place their invoice is automatically being updated to show the recent changes and hence bandwidth allotment is immediately brought up to date.

Nevertheless we could not brag about our awesome tools if it weren’t for the genius minds of our friendly neighbors; our Development Department. Every single department within SoftLayer has their share of gratitude towards this great group of people. Here in the Accounting realm, many of our ideas have come to pass because of the effort of these developers. When something happens to go wrong as naturally things do, we turn to a developer for help. Within a matter of minutes a piece of code is revised and our world is back to normal once more. Automation continues to simplify not only our daily jobs but our customer’s path to business success. There is always a better way to do things and you can bet that there is more than one person coming up with the next “big” idea as I write this. Whether it’s redefining a process or writing the code that will make it all happen, innovation is in the hands of all of us here at SoftLayer.

Comments

February 15th, 2010 at 12:00pm

I often say that SL executes better than anyone in the business. Also, I find your dev team incredibly responsive to issues we discover. We touch more than 100 systems at SL ever week spread over dozens of accounts. With that level of activity, portal issues are sure to crop up -- fortunately, due to the responsiveness of your dev team, the issues are typically fixed in a matter of days if not hours.

Making IT simpler is a key goal at rackAID. As system integrators, we often have to meld our own services, SL's hardware and partner solutions into an integrated solution for our clients. SL's innovations make our integration tasks easier. As a result, our mutual customers benefit from faster deployment times, more robust solutions and lower costs.

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Comments

February 15th, 2010 at 12:00pm

I often say that SL executes better than anyone in the business. Also, I find your dev team incredibly responsive to issues we discover. We touch more than 100 systems at SL ever week spread over dozens of accounts. With that level of activity, portal issues are sure to crop up -- fortunately, due to the responsiveness of your dev team, the issues are typically fixed in a matter of days if not hours.

Making IT simpler is a key goal at rackAID. As system integrators, we often have to meld our own services, SL's hardware and partner solutions into an integrated solution for our clients. SL's innovations make our integration tasks easier. As a result, our mutual customers benefit from faster deployment times, more robust solutions and lower costs.

Leave a Reply

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