We recently had an issue with SL Abuse; we sent an abuse notice out to another provide; the other provide instead of dealing with the attacker sent it to SL and SL told us that we were abusing; however, if the SL Abuse Team would have actually read the complaint, they would have seen that I sent it out and SL even included my name and address in the complaint to us. Try calling and tell SL Abuse that they screwed up? I’m waiting for a return call – right?

The reason our company does not do business with The Planet may be the reason that SL may start loosing customers; lets hope that this is not the writing on the wall. CUSTOMER SERVICE LANCE!!

A decade ago, knowing some HTML, Photoshop and FTP was basically all that was required to build a web site. Today, you need a half dozen programming/scripting languages, database expertise, security knowledge and more.

Unless your company has hundreds of employees and is very well managed, you will likely fail at trying to do everything. The poster child for this is Google. Basically they have 2-3 really successful products: Search, Maps and Email. Most of their other endeavors have failed.

I am happy to see SoftLayer’s primary focus is on infrastructure delivery — not just because we don’t need another competitor in the managed services spaces but because there is a need for an infrastructure focused company. Until you guys, nobody really provided a good channel to deliver infrastructure at low cost in a consistent and rapid manner.

Having your tools allows solution providers like us to deploy faster, save money and continually innovate without distractions of co-location, hardware management or raising significant capital.

So keep up the great job of providing these tools and we will keep making them easily accessible to small businesses.

In order for SL and other leading datacenter providers to make a big impact outside the US and in emerging markets, they need to setup a datacenters globally especially in India, which lacks an automated, efficient and cost effective datacenter facility. I hope SL will take the lead and bring in their expertise to play and take the first mover advantage!