Comments on: SLAyers ‘R Us http://blog.softlayer.com/2010/slayers-%e2%80%98r-us/ A Behind the Scenes Look at the Best Hosting Provider in the World Fri, 17 May 2013 09:41:29 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: mark http://blog.softlayer.com/2010/slayers-%e2%80%98r-us/comment-page-1/#comment-7111 mark Thu, 02 Dec 2010 03:02:23 +0000 http://blog.softlayer.com/?p=2410#comment-7111 Steven, this is a pretty well written blog post but doesn't really hit the point. The point is that SLA credits to the customer are worth much less than the negative impact of the outage that triggered them. The wrap-up of your blog post doesn't really solidify that in a customer's view. Customers want to see that you are now better prepared to handle outages, failures and other variances. The potential of getting a $9.50 credit on their next month's invoice isn't a real benefit. Steven, this is a pretty well written blog post but doesn’t really hit the point. The point is that SLA credits to the customer are worth much less than the negative impact of the outage that triggered them. The wrap-up of your blog post doesn’t really solidify that in a customer’s view.

Customers want to see that you are now better prepared to handle outages, failures and other variances. The potential of getting a $9.50 credit on their next month’s invoice isn’t a real benefit.

]]> By: Paul http://blog.softlayer.com/2010/slayers-%e2%80%98r-us/comment-page-1/#comment-6740 Paul Thu, 25 Nov 2010 13:19:23 +0000 http://blog.softlayer.com/?p=2410#comment-6740 >> real value is getting your stuff up and running again The real value is if our stuff stays up and running, you should not be thinking of anything less. If any SL business change is likely to take a TP customer's server down even for 5 minutes, don't do it. Otherwise, you don't have the mettle, and your tp customers will be all gone. >> Once there is a problem, we start the clock running. We just had a server non responsive for two days. Thankfully we just shipped over the customers on it to rackspace two days before this. But we never got any notification from TP/SL >> real value is getting your stuff up and running again

The real value is if our stuff stays up and running, you should not be thinking of anything less. If any SL business change is likely to take a TP customer’s server down even for 5 minutes, don’t do it. Otherwise, you don’t have the mettle, and your tp customers will be all gone.

>> Once there is a problem, we start the clock running.
We just had a server non responsive for two days. Thankfully we just shipped over the customers on it to rackspace two days before this. But we never got any notification from TP/SL

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