Comments on: What Makes SoftLayer Different? http://blog.softlayer.com/2010/what-makes-softlayer-different/ A Behind the Scenes Look at the Best Hosting Provider in the World Wed, 22 May 2013 17:40:38 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Randolph Lawhon http://blog.softlayer.com/2010/what-makes-softlayer-different/comment-page-1/#comment-4074 Randolph Lawhon Fri, 27 Aug 2010 15:02:45 +0000 http://theinnerlayer.softlayer.com/?p=1584#comment-4074 Yes, it is possible to VPN into a network from an Internet cafe (provided that the Internet cafe does not use a firewall or has a firewall but has opened the ports for the specific VPN technology in use). IPSec VPN is typically used for this scenario. In terms of security, it utilizes a high-level of encryption and authentication, so you need not worry :) Yes, it is possible to VPN into a network from an Internet cafe (provided that the Internet cafe does not use a firewall or has a firewall but has opened the ports for the specific VPN technology in use). IPSec VPN is typically used for this scenario. In terms of security, it utilizes a high-level of encryption and authentication, so you need not worry :)

]]> By: Jeff Huckaby http://blog.softlayer.com/2010/what-makes-softlayer-different/comment-page-1/#comment-3763 Jeff Huckaby Wed, 04 Aug 2010 12:03:44 +0000 http://theinnerlayer.softlayer.com/?p=1584#comment-3763 Lance, I think you may have missed some important points. Sure you have great technical specs and execute server orders better than anyone, but that is not why rackAID does business with you. As a managed service provider, our clients trust us to find them the best solution for their needs. Finding good solutions means you have to work closely with service vendors. Openness, honestly and clarity from a service vendor is key to us making the right decisions for our clients. Our SL relationship is a bit special as we are a preferred service provider, but many of the same benefits we receive are available to everyone: - You take issues seriously when we bring them to your attention. - You listen to our market needs and see if you can meet them. - You provide clear communication channels to key parts of your operations. - You deliver transparent pricing on monthly contracts. This is why we do business with you guys. This is the stuff few companies do right. This is the stuff that keeps clients around after they had 5 RAID failures in a month. We know you guys will get it right and our clients will be better for it in the long run. Lance,
I think you may have missed some important points. Sure you have great technical specs and execute server orders better than anyone, but that is not why rackAID does business with you.

As a managed service provider, our clients trust us to find them the best solution for their needs. Finding good solutions means you have to work closely with service vendors. Openness, honestly and clarity from a service vendor is key to us making the right decisions for our clients.

Our SL relationship is a bit special as we are a preferred service provider, but many of the same benefits we receive are available to everyone:

- You take issues seriously when we bring them to your attention.
- You listen to our market needs and see if you can meet them.
- You provide clear communication channels to key parts of your operations.
- You deliver transparent pricing on monthly contracts.

This is why we do business with you guys. This is the stuff few companies do right. This is the stuff that keeps clients around after they had 5 RAID failures in a month. We know you guys will get it right and our clients will be better for it in the long run.

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