In any environment where the need for quick transfer and access of information is required, an “IT guy” is a must. Most people have a bit of a preconceived notion as to what a tech should look like. Most think of large glasses, pocket protectors, and a social anxiety that is idiosyncratic to that particular group. Fans of Saturday Night Live will recall Nick Burns, the condescending technician who fixed the computers in his little corner of TV Land.
While popular culture seems to think that the standard IT Guy fits the above criteria, allow me to be the first to dispel that rumor. For living proof, I submit to you, the SoftLayer NOC.
The technicians here are more exceptions to this seemingly universally accepted rule of what an IT Technician should be. While we possess a large wealth of knowledge, our technicians are all but condescending. To those who don’t know, we’re here to teach you. Being a server administrator has it’s challenges, but our technicians can be your eyes and ears in the datacenter, and instead of replying with “was that so hard?!”, we’ll provide as much information and assistance as we can to get you back on your feet. Our technicians are not just the geeky typecasts that one would expect. Our techs come from all walks of life. Some are self taught, some were taught in a university, while others learned their skills in the Military. Our hobbies run the gamut, including the piloting of aircraft, gaming, sports, outdoor activities, and music – Heck, we even have some former rock stars in our ranks.
Just remember, don’t be afraid to ping your IT Guy for information. A lot of us like to share some of the ninja tricks, war stories, and other anecdotes about our times in battle with hardware, software, and everything in between. Not only do we like to share our technical knowledge, but our individual stories, interests, and fun facts as well. Remember: IT guys are people too!