Comments on: A Journey into the SoftLayer Billing Portal http://blog.softlayer.com/2011/exciting-billing-announcement/ A Behind the Scenes Look at the Best Hosting Provider in the World Mon, 20 May 2013 22:26:24 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Kevin Hazard http://blog.softlayer.com/2011/exciting-billing-announcement/comment-page-1/#comment-17059 Kevin Hazard Fri, 18 Mar 2011 14:27:01 +0000 http://blog.softlayer.com/2011/#comment-17059 Hi Michael, I'm sorry to hear that you've had problems in the midst of the transition. If your servers have been cancelled, going into the new portal should not make any difference. Can I escalate your account to a billing department manager to make sure you're getting billed for the correct services (and if you've been overcharged that you get refunded)? My email address is KHazard@softlayer.com ... Please send me details, and I'll get right on it. Hi Michael, I’m sorry to hear that you’ve had problems in the midst of the transition. If your servers have been cancelled, going into the new portal should not make any difference. Can I escalate your account to a billing department manager to make sure you’re getting billed for the correct services (and if you’ve been overcharged that you get refunded)?

My email address is KHazard@softlayer.com … Please send me details, and I’ll get right on it.

]]> By: Michael http://blog.softlayer.com/2011/exciting-billing-announcement/comment-page-1/#comment-17057 Michael Fri, 18 Mar 2011 13:17:58 +0000 http://blog.softlayer.com/2011/#comment-17057 But you only moved over the old billing details stupid and then attempt to blackmail customers into giving you the details again so you can overcharge them for servers cancelled 2 months ago. But you only moved over the old billing details stupid and then attempt to blackmail customers into giving you the details again so you can overcharge them for servers cancelled 2 months ago.

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