Comments on: Fighting SPAM and Abuse on a Global Network http://blog.softlayer.com/2011/fighting-spam-and-abuse-on-a-global-network/ A Behind the Scenes Look at the Best Hosting Provider in the World Fri, 17 May 2013 09:41:29 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Tips from the Abuse Department: Part 1 – Reporting Abuse – SoftLayer Blog http://blog.softlayer.com/2011/fighting-spam-and-abuse-on-a-global-network/comment-page-1/#comment-40320 Tips from the Abuse Department: Part 1 – Reporting Abuse – SoftLayer Blog Mon, 18 Jun 2012 18:50:43 +0000 http://blog.softlayer.com/?p=6461#comment-40320 [...] the frustration of being on the receiving end of spam or a DDOS, but please be professional and try to understand our position. We are on your [...] [...] the frustration of being on the receiving end of spam or a DDOS, but please be professional and try to understand our position. We are on your [...]

]]> By: Kevin Hazard http://blog.softlayer.com/2011/fighting-spam-and-abuse-on-a-global-network/comment-page-1/#comment-34829 Kevin Hazard Fri, 23 Dec 2011 19:18:25 +0000 http://blog.softlayer.com/?p=6461#comment-34829 Good quesiton, P. As I explained at the beginning of the post, the reason Jacob wrote his initial celebration of having a clear SPAMHUAS report is because of the challenge of maintaining a completely clear listing, especially at our size. We have more than 100,000 servers under management with more than ten million domains hosted, so the nine listings you see there are all being addressed by the abuse team to be resolved. You might search again a week from now and see 10 listings, but those listings will likely be different from the ones you see today (because our team will have resolved the ones you see and the others will be posted). This shouldn't suggest that we "permit" spam or abusive behavior in any way ... It's simply the product of having 26,000+ customers who themselves have hundreds of thousands or millions of their own customers, some of whom end up being "bad guys" (using the blog's analogy) despite best efforts to keep those bad guys out. SPAMHAUS, Spam Cop and notes from users sent to abuse@softlayer.com are all great ways to help us keep our network clean and clear. Good quesiton, P.

As I explained at the beginning of the post, the reason Jacob wrote his initial celebration of having a clear SPAMHUAS report is because of the challenge of maintaining a completely clear listing, especially at our size. We have more than 100,000 servers under management with more than ten million domains hosted, so the nine listings you see there are all being addressed by the abuse team to be resolved. You might search again a week from now and see 10 listings, but those listings will likely be different from the ones you see today (because our team will have resolved the ones you see and the others will be posted).

This shouldn’t suggest that we “permit” spam or abusive behavior in any way … It’s simply the product of having 26,000+ customers who themselves have hundreds of thousands or millions of their own customers, some of whom end up being “bad guys” (using the blog’s analogy) despite best efforts to keep those bad guys out. SPAMHAUS, Spam Cop and notes from users sent to abuse@softlayer.com are all great ways to help us keep our network clean and clear.

]]> By: P http://blog.softlayer.com/2011/fighting-spam-and-abuse-on-a-global-network/comment-page-1/#comment-34784 P Fri, 23 Dec 2011 04:54:05 +0000 http://blog.softlayer.com/?p=6461#comment-34784 Nice post , but what about the current SPAMHAUS listing on softlayer.com , http://www.spamhaus.org/sbl/listings.lasso?isp=softlayer.com still 9 listings. Nice post , but what about the current SPAMHAUS listing on softlayer.com , http://www.spamhaus.org/sbl/listings.lasso?isp=softlayer.com

still 9 listings.

]]> By: teknia http://blog.softlayer.com/2011/fighting-spam-and-abuse-on-a-global-network/comment-page-1/#comment-34584 teknia Wed, 21 Dec 2011 13:56:42 +0000 http://blog.softlayer.com/?p=6461#comment-34584 Well written article and analogy about the challenges of providing security and the insight required to be effective. Thank you. Well written article and analogy about the challenges of providing security and the insight required to be effective. Thank you.

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