SoftLayer Mobile - Coming of Age

May 27, 2011

The SoftLayer Mobile application allows customers to work with support tickets, examine and control servers, monitor bandwidth information and more. The application is available on two platform: Apple iOS - supporting iPhones and iPads, and the Google Android operating system - supporting mobile phones and devices from a variety of vendors.

The SoftLayer Mobile application is quickly approaching its first birthday. The application was first introduced to the world in June of 2010. Frequent visitors to this blog may remember when we introduced the iPhone application right here in the SoftLayer blog. We got back with you again when the Android application reached the milestone of 100 downloads. Our success with the application continues to this day with the both the iOS and Android versions sporting impressive download statistics which multiply those of a year ago many dozens of times over.

In the course of the past year, we've gotten some great suggestions for improvements from our customers. The first request was for the application to store account passwords a feature which we implemented quickly. From those humble beginnings we added some larger, more complex functionality based on your feedback like two-factor authentication using VeriSign Identity Protection, bandwidth charting, and the ability to check account balances and make one-time payments against those balances from your phone.

We'd love to continue that trend and hope to tap into the experience of the thousands of you who are working with the application. In the coming year, we hope to expand our existing functionality, include new features, and support both new operating systems and new devices. We'd love to hear about your ideas on how we can best improve the SoftLayer Mobile application to make it an even more valuable tool for you.

Would you like improved tracking of your bandwidth? Can we offer greater control over your server's network ports? Do you need to monitor your server's CPU usage even while you're in line at the bank? Is there one particular task that compels you to visit the SoftLayer Customer Portal time and again? If so, and if it would be convenient for you to have that information on the phone in your pocket rather than on the computer at your desk, please let us know!

To offer your suggestions, please create a support ticket in your SoftLayer account detailing your needs. Alternatively, if you are already using the SoftLayer Mobile application, drop us a line through the feedback links built into the Support section.

If you haven't been using the SoftLayer Mobile application, then we'd like to invite you to download it and explore its features. For more information, and for links and information about downloading and installing the application, visit our Mobile Application resource page.

Keep watching that page over the coming months as well. We have some exciting projects in the works and hope to share them with you very soon!

-Scott

Comments

May 30th, 2011 at 6:22am

Why the hell are you guys trying to hack into other's computers. Is this how you get your information and technology, by trying to steal it. I'll be reporting your site to the proper authorities. Have fun with the legal consequences of your actions!

May 31st, 2011 at 12:08pm

Hi Dave,

SoftLayer is an infrastructure provider hosting more than 26,000 customers on more than 81,000 servers around the country. If a server from our network is attempting to gain access to your computer, we want as much information as we can get to make sure that is stopped. The best way to contact the right people in our organization to have that activity immediately addressed is to send an email with as much detail as you can provide (IP addresses, explanation of what happened, etc.) to abuse@softlayer.com.

We do not tolerate abusive activity on our network, and at the first report of violations to our acceptable use policy and terms of service, we take action.

Leave a Reply

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • You can enable syntax highlighting of source code with the following tags: <pre>, <blockcode>, <bash>, <c>, <cpp>, <drupal5>, <drupal6>, <java>, <javascript>, <php>, <python>, <ruby>. The supported tag styles are: <foo>, [foo].
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

Comments

May 30th, 2011 at 6:22am

Why the hell are you guys trying to hack into other's computers. Is this how you get your information and technology, by trying to steal it. I'll be reporting your site to the proper authorities. Have fun with the legal consequences of your actions!

May 31st, 2011 at 12:08pm

Hi Dave,

SoftLayer is an infrastructure provider hosting more than 26,000 customers on more than 81,000 servers around the country. If a server from our network is attempting to gain access to your computer, we want as much information as we can get to make sure that is stopped. The best way to contact the right people in our organization to have that activity immediately addressed is to send an email with as much detail as you can provide (IP addresses, explanation of what happened, etc.) to abuse@softlayer.com.

We do not tolerate abusive activity on our network, and at the first report of violations to our acceptable use policy and terms of service, we take action.

Leave a Reply

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • You can enable syntax highlighting of source code with the following tags: <pre>, <blockcode>, <bash>, <c>, <cpp>, <drupal5>, <drupal6>, <java>, <javascript>, <php>, <python>, <ruby>. The supported tag styles are: <foo>, [foo].
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.