SoftLayer Mobile v. 1.1 on Windows Phone: New Features

November 29, 2011

I was on a Caribbean cruise during the second week of November, and I kept telling myself that the first thing I needed to taste was a delicious mango. Even though I knew it's out of season, I still had hopes. I had a chance to indulge in that tropical fruit, and I couldn't help but think about a mango that gets tastier with every day: the new Windows Phone OS 7.1, codenamed "Mango."

I'm not going to talk about Mango or its new sensational features, but I do want to share a few of the changes that we pushed out to the Windows Phone Marketplace as a version 1.1 of SoftLayer Mobile. While I could ramble for pages about all of the updates and our strategy in building out and improving the mobile platform, but I'll try to be brief and only share four of the biggest new features the team included in this release.

Verisign Authentication
The first update you'll notice when you fire up SoftLayer Mobile 1.1 on Windows Phone is the security-rich inclusion of VeriSign authentication. You are able to activate an additional layer of security by requiring that users confirm their identity with a trusted third party tool before they get access to your account. In this case, the third party vendor is VeriSign. Every customer looking to bake in additional security on their account will appreciate this addition.

SoftLayer Mobile WP

VeriSign authentication in SoftLayer Mobile on WP7

Device-Based Bandwidth
The next big addition to this Windows Phone app release is the inclusion of device-based bandwidth for two billing cycles – your current cycle and the previous cycle. In v. 1.0 of SoftLayer Mobile, users were only able to see bandwidth data for the current billing cycle ... It's useful, but you don't have a frame of reference immediately available. This release provides that frame of reference. One of the coolest parts is the aesthetically pleasing presentation: our metro-style container, "pivot control." Just slide through and see your billing cycles in one long view!

SoftLayer Mobile WP

Billing cycle view along with a button to view graph for that cycle

Bandwidth Graphs
If you didn't notice from the picture, its caption or the heading of this section, the next big update is the inclusion of bandwidth graphs! The bandwidth graph page gives you a bird's eye view of your bandwidth activity for any selected billing cycle. You'll see the max "Inbound," "Outbound" and "Total" values. Those different marks are very useful if you're tracking which days your device uses the most bandwidth and when those surges subside. The application uses the built-in charting functionality that comes with Silverlight libraries. Since we're taking advantage of those goodies, you can bet it looks beautiful. No, it's not a bitmap image ... it's a real bandwidth chart. As with the other bandwidth update, the graphs are available for both the current and the previous billing cycle.

SoftLayer Mobile WP

Bandwidth chart for a previous billing cycle

Ticket Updates
The next addition to the family is a new way to visually distinguish your unread updates on tickets while viewing a ticket list page. The "toast" notification for the ticket list view gives flags unread ticket updates, and the ticket list will feature bold text on the ticket's subject if that ticket is marked with an "unread update" *ndash; meaning an employee or someone has an update to that ticket which you haven't seen yet. This is very much Outlook-y style and very native to Windows Phone.

SoftLayer Mobile WP

Toast notification along with Outlook-style unread ticket

What's Next?
With this release, we're not resting on our laurels, so what are we doing in our labs? Right now we're working on OS migration to move our existing app from OS 7.0 to the new Mango-flavored Windows Phone 7 version I mentioned a little earlier. Now you see why I was so fixated on mangoes while I was on vacation. The migrated mango app will only be available to devices that are mango-licious (Upgraded to 7.1).

Stay tuned, and you'll see some of the other new features we're working on very soon. If you have a Windows Phone, you need to download SoftLayer Mobile, rate it and give us your feedback!

-Imran