The Importance of a First Impression

October 23, 2011

How many times have you heard that making a good first impression is everything? This is so true in many circumstances – from a blind date to a job interview to meeting the future in-laws. The first few moments are critical. There are a few things that help when making that first contact:

  • Smile
  • Present yourself honestly and openly
  • Be positive, confident and courteous.

I remember when I applied to SoftLayer back in April of 2010. I was working for one of SoftLayer's competitors at the time, and one of my previous coworkers moved over to SoftLayer. He made mention of what a great company SoftLayer was and that I should think about applying. After submitting my resume, I received a call from the data center manager to come in for an interview at the DAL01 location. I prepared myself to make the best first impression I could. I heeded the words of my father saying, "A firm hand-shake goes a long way." After my initial interview, I was given a tour of the one of the server rooms:

Servers
Servers

I was completely blown away by the organization and structure of the server room. I was overly impressed with how organized the work benches were, how the crash carts all had their place, how everything was labeled, how all the cables were bound up neatly, and how the automation system was in place to do the everyday, menial tasks. Here I was trying to impress the DC Manager with my skills and but I can honestly say I was more impressed with SoftLayer. It left a definite first impression on me.

I drove home after the interview thinking I would LOVE to work for this company. When checking my email a short time later, I found an offer letter from the HR department! I started for SoftLayer a few weeks later as a Customer Support Administrator. My next "first impression" of the company came when I walked into the break room and noticed all of the amazing snacks provided to employees. I opened up the refrigerator to place my lunch bag and realized that SoftLayer provides soft drinks and energy drinks to keep their SLayers hydrated. I joked with the DC manager that "SoftLayer should put this information in the job description as a company benefit."

Although making a good first impression is important, making a lasting impression can set you apart from your competition. SoftLayer is a cut above the rest from the other hosting providers out there. Whether you are a new customer or a long-time customer, you have to agree that SoftLayer makes fantastic first and lasting impressions. And just like this blog post, you can't help but tell other people about the SoftLayer difference.

-Greg