http://blog.softlayer.com/2012/managing-support-tickets-email-subscriptions/ A Behind the Scenes Look at the Best Hosting Provider in the World Fri, 24 May 2013 11:59:58 +0000 hourly 1 http://wordpress.org/?v=3.4.1 http://blog.softlayer.com/2012/managing-support-tickets-email-subscriptions/comment-page-1/#comment-42041 Chris Tue, 28 Aug 2012 15:52:33 +0000 http://blog.softlayer.com/?p=9110#comment-42041 I used to work at a Network Operations Center that used a ticket system. I wish they had this new system when I was working there. There would be numerous tickets that were marked as urgent that would take me awhile to find. In addition sometimes I would need to ask clients for additional information and they would take forever to get back to me.nI have to say there would have been a lot more happy customers with these email ticket subscriptions. I used to work at a Network Operations Center that used a ticket system. I wish they had this new system when I was working there. There would be numerous tickets that were marked as urgent that would take me awhile to find. In addition sometimes I would need to ask clients for additional information and they would take forever to get back to me.nI have to say there would have been a lot more happy customers with these email ticket subscriptions.

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