My Advice to Myself (A New Server Build Technician)

July 6, 2012

When I started at SoftLayer, I had no idea what to expect. As I walked from the parking lot to the front doors at SJC01, I started to get nervous ... I felt was like I was stepping onto a stage, and I was worried about making a mistake. I took a deep breath and walked in.

Now that I look back on my first day (which was about a month ago), I have to laugh at my nervousness. I'm not sure what I expected to encounter, but the environment I entered was probably the most welcoming and friendly I've ever seen. Two of my coworkers, Cuong and Jonathan, recently shared their experiences as SBTs in San Jose, but because I have some recent first-hand experience that's still fresh in my mind, I thought I'd share my own perspective.

If I were able to talk to myself as I nervously approached the San Jose data center on my first day, this is what I'd say:

As you'd expect from any new job, your first day at work involves a lot of learning (and paperwork). You're probably chomping at the bit to get out into the data center to start building servers, but you need to crawl before you walk. The first thing you need to do is get the lay of the land ... You get a guided tour of the office, the data center and your workspace. Even if you've worked in a data center before, you're going to be surprised and impressed with how everything is set up. Once all of your paperwork is in order, you start learning about SoftLayer's business and how you contribute to the customer experience. Once you understand the big picture, you can get into the details.

You're given a training guide that goes over many of the processes and procedures that are followed on a day-to-day basis in the data center, and you're shown all of the components you'll be working with as you build, upgrade and manage server hardware. You might not be performing much work on hardware in production in your first few days, but you're going to learn a lot and have plenty of time to ask questions. While you're learning how to perform your work tasks, you're building friendships with your coworkers, and you're officially becoming part of the SoftLayer family. Your fellow SLayers support you and help you make sure SoftLayer's customers are getting the service they expect.

You're taught everything you need to know, from staying organized and focused to best practices around working with servers. You have nothing to be nervous about.

I've only been with SoftLayer for a short period of time, but I can confidently say that working here is remarkable. I don't feel like an "employee;" I feel like a team player. I feel like everyone is on the same page about what needs to be done in the data center, and whenever questions come up, answers are given quickly.

I'm excited to come to work every day. I would have never dreamed I'd feel this way because I was always told jobs are long and drag-out boring, but my experience has been the polar opposite. Now, When any of my friends complain about getting up and going to work, I recommend they visit http://www.softlayer.com/about/careers.

-Jackie