Comments on: Of Cage Nuts and Customer Service http://blog.softlayer.com/2012/of-cage-nuts-and-customer-service/ A Behind the Scenes Look at the Best Hosting Provider in the World Thu, 23 May 2013 19:20:44 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Todd D. http://blog.softlayer.com/2012/of-cage-nuts-and-customer-service/comment-page-1/#comment-38270 Todd D. Thu, 19 Apr 2012 19:52:44 +0000 http://blog.softlayer.com/?p=7664#comment-38270 Great post. Love the analogy of "cage nuts", something we deal with frequently for clients in the customer service and quality assurance industries. Great post. Love the analogy of “cage nuts”, something we deal with frequently for clients in the customer service and quality assurance industries.

]]> By: Peter M Abraham http://blog.softlayer.com/2012/of-cage-nuts-and-customer-service/comment-page-1/#comment-37841 Peter M Abraham Sat, 07 Apr 2012 13:47:57 +0000 http://blog.softlayer.com/?p=7664#comment-37841 Gregory, thank you for sharing. We've been a SoftLayer customer for a few years now with servers spread out in two of your several day centers. I'm thankful that you and your team run such an effective data center operation that I don't have to call support on a regular basis (typically when I do call, it is an emergency). When I have called, every single time, the person on SoftLayer's end showed patience and kindness. If you have every been in an emergency, I'm sure you can appreciate that when the people around you show patience and kindness, it goes along way in helping everyone remain calm knowing the problem(s) will be worked out. Thank you, Gregory, for sharing, for your smile, for your patience and kindness, and being a part of a great team. Gregory, thank you for sharing.

We’ve been a SoftLayer customer for a few years now with servers spread out in two of your several day centers.

I’m thankful that you and your team run such an effective data center operation that I don’t have to call support on a regular basis (typically when I do call, it is an emergency).

When I have called, every single time, the person on SoftLayer’s end showed patience and kindness.

If you have every been in an emergency, I’m sure you can appreciate that when the people around you show patience and kindness, it goes along way in helping everyone remain calm knowing the problem(s) will be worked out.

Thank you, Gregory, for sharing, for your smile, for your patience and kindness, and being a part of a great team.

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