Comments on: Tips from the Abuse Department: Part 1 – Reporting Abuse http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/ A Behind the Scenes Look at the Best Hosting Provider in the World Fri, 17 May 2013 09:41:29 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Tips from the Abuse Department: DMCA Takedown Notices – SoftLayer Blog http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-47815 Tips from the Abuse Department: DMCA Takedown Notices – SoftLayer Blog Tue, 07 May 2013 17:05:28 +0000 http://blog.softlayer.com/?p=8410#comment-47815 [...] the recipient of a scary DMCA notice from a copyright holder. We’ve talked before about how to file a DMCA complaint with SoftLayer, but we haven’t talked in detail about SoftLayer’s role in processing [...] [...] the recipient of a scary DMCA notice from a copyright holder. We’ve talked before about how to file a DMCA complaint with SoftLayer, but we haven’t talked in detail about SoftLayer’s role in processing [...]

]]> By: manuel carmoega http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-47434 manuel carmoega Mon, 15 Apr 2013 17:11:29 +0000 http://blog.softlayer.com/?p=8410#comment-47434 I have emailed my same complaint and still on website when is your legal team going to take action? I have emailed my same complaint and still on website when is your legal team going to take action?

]]> By: Kevin Hazard http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-47433 Kevin Hazard Mon, 15 Apr 2013 16:21:02 +0000 http://blog.softlayer.com/?p=8410#comment-47433 Hello Manuel, As you see in this blog post, the abuse team handles legal issues in a very specific way. Please report any activity you feel violates our Acceptable Use Policy to the abuse team via email: <a href="mailto:abuse@softlayer.com" rel="nofollow">abuse@softlayer.com</a>. They'll be able to investigate and take action accordingly. Hello Manuel, As you see in this blog post, the abuse team handles legal issues in a very specific way. Please report any activity you feel violates our Acceptable Use Policy to the abuse team via email: abuse@softlayer.com. They’ll be able to investigate and take action accordingly.

]]> By: manuel carmoega http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-47392 manuel carmoega Sat, 13 Apr 2013 00:02:01 +0000 http://blog.softlayer.com/?p=8410#comment-47392 I am being harrased by this false information on website Am not on nys sexofenders register why am i on website. This is not legal. please remove and let me know when. I am being harrased by this false information on website
Am not on nys sexofenders register why am i on website.
This is not legal. please remove and let me know when.

]]> By: Tips from the Abuse Department: Part 2 – Responding to Abuse Reports – SoftLayer Blog http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-40403 Tips from the Abuse Department: Part 2 – Responding to Abuse Reports – SoftLayer Blog Mon, 25 Jun 2012 17:50:18 +0000 http://blog.softlayer.com/?p=8410#comment-40403 [...] the most scrupulous reseller can fall victim to a fraudulent sign-up or sly spammer. If someone reports abusive behavior originating from one of your servers on our network, it’s important to be able to communicate [...] [...] the most scrupulous reseller can fall victim to a fraudulent sign-up or sly spammer. If someone reports abusive behavior originating from one of your servers on our network, it’s important to be able to communicate [...]

]]> By: Jennifer http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-40322 Jennifer Mon, 18 Jun 2012 20:44:24 +0000 http://blog.softlayer.com/?p=8410#comment-40322 We don't require a specific format for most types of complaints, but putting the issue-type as a "keyword" in the subject line (for example Phishing, Brute Force Attempts, whatever the issue may be) helps with filtering and prioritizing. For the body of the email, please include the offending domain and/or IP address, any evidence you have available and (if applicable) a brief description of the issue. Typically you can expect for us to contact you if we need any further information. Thanks! We don’t require a specific format for most types of complaints, but putting the issue-type as a “keyword” in the subject line (for example Phishing, Brute Force Attempts, whatever the issue may be) helps with filtering and prioritizing. For the body of the email, please include the offending domain and/or IP address, any evidence you have available and (if applicable) a brief description of the issue. Typically you can expect for us to contact you if we need any further information. Thanks!

]]> By: Peter M Abraham http://blog.softlayer.com/2012/tips-from-the-abuse-department-part-1-reporting-abuse/comment-page-1/#comment-40321 Peter M Abraham Mon, 18 Jun 2012 19:21:08 +0000 http://blog.softlayer.com/?p=8410#comment-40321 Good day, Jennifer: Thank you for sharing. I strongly agree with the respect phrase. On any given day - per http://www.dynamicnet.net/2011/08/security-snitching/ - we submit 200 to 300 abuse reports to various ISP and data center providers. The type ranges from brute force (i.e. SSH, FTP, email) to URL injection (i.e. SQL, RFI, etc.). On a strict percentage basis, it is less common for me to send any reports to abuse@softlayer.com Do you have suggestions for how to best format those types of abuse reports along with what keyword(s) to use, and what information to include? Should you have any recent ones I sent, feel free to use that as example except I would ask you change any target domains or servers or target IP's to protect the privacy of our clients should you share such information in an article outside of SoftLayer. Thank you. Good day, Jennifer:

Thank you for sharing.

I strongly agree with the respect phrase.

On any given day – per http://www.dynamicnet.net/2011/08/security-snitching/ – we submit 200 to 300 abuse reports to various ISP and data center providers.

The type ranges from brute force (i.e. SSH, FTP, email) to URL injection (i.e. SQL, RFI, etc.).

On a strict percentage basis, it is less common for me to send any reports to abuse@softlayer.com

Do you have suggestions for how to best format those types of abuse reports along with what keyword(s) to use, and what information to include?

Should you have any recent ones I sent, feel free to use that as example except I would ask you change any target domains or servers or target IP’s to protect the privacy of our clients should you share such information in an article outside of SoftLayer.

Thank you.

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