Plivo: Tech Partner Spotlight

April 10, 2013

We invite each of our featured SoftLayer Tech Marketplace Partners to contribute a guest post to the SoftLayer Blog, and this week, we're happy to welcome Mike Lauricella from Plivo. Plivo is an open communications and messaging platform with advanced features, simple APIs, easy management and volume pricing.

Company Website: http://www.plivo.com/
Tech Partners Marketplace: http://www.softlayer.com/marketplace/plivo

Bridging the Gap Between the Web and Telephony

Businesses face a fundamental challenge in the worlds of telephony and messaging: Those worlds move too slowly, require too much telecom knowledge and take too long to adopt. As a result, developers often forgo phone and SMS functionality in their applications because the learning curves are so steep, and the dated architecture seems like a foreign language. Over the last twenty years, the web has evolved a lot faster than telephony, and that momentum only widens the gap between the "old" telecom world and the "new" Internet world. Plivo was created to bridge that gap and make telephony easy for developers to understand and incorporate into their applications with simple tools and APIs.

I could bore you to tears by describing the ins and outs of what we've learned about telephony and telecom since Plivo was founded, but I'd rather show off some of the noteworthy ways our customers have incorporated Plivo in their own businesses. After all, seeing those real-world applications is much more revealing about what Plivo does than any description of the nuts and bolts of our platform, right?

Conferencing Solution
The purest use-cases for Plivo are when our customers can simply leverage powerful telephony functionality. A perfect example is a conferencing solution one of our customers created to host large-scale conferences with up to 200 participants. The company integrated the solution into their product and CRM so that sales reps and customers could jump on conference calls quickly. With that integration, the executive management team can keep track of all kinds of information about the calls ... whether they're looking to find which calls resulted in closed sales or they just want to see the average duration of a conference call for a given time frame.

Call Tracking
Beyond facilitate conference calls quickly and seamlessly, many businesses have started using Plivo's integration to incorporate call tracking statistics in their environments. Call tracking is big business because information about who called what number, when they called, how long they talked and the result of the call (sale, no sale, follow up) can determine whether the appropriate interaction has taken place with prospects or customers.

Two Factor Authentication
With ever-increasing concerns about security online, we've seen a huge uptick in developers that come to Plivo for help with two factor authentication for web services. To ensure that a new site registrant is a real person who has provided a valid phone number (to help cut down on potential fraud), they use Plivo to send text messages with verification codes to those new registrant.

Mass Alert Messaging
Because emergencies can happen at any time, our customers have enlisted Plivo's functionality to send out mass alerts via phone calls and SMS messages when their customers are affected by an issue and need to be contacted. These voice and text messages can be sent quickly and easily with our automated tools, and while no one ever wants to deal with an emergency, having a solid communication lifeline provides some peace of mind.

WebRTC
An emerging new standard for communications is WebRTC — open project that enables web browsers with Real-Time Communications (RTC) capabilities. WebRTC make communications a feature of the Web without plugins or complex SIP clients. Plivo already supports WebRTC, and even though the project is relatively young, it's already being used in some amazing applications.

These use-cases are only the tip of the iceberg when it comes to how our customers are innovating on our platform, but I hope it helps paint a picture of the kinds of functionality Plivo enables simply and quickly. If you've been itching to incorporate telephony into your application, before you spending hours of your life poring over complex telecom architecture requirements, head over to plivo.com to see how easy we can make your life. We offer free developer accounts where you can start to make calls to other Plivo users and other SIP endpoints immediately, and we'd love to chat with you about how you can leverage Plivo to make your applications communicate.

If you have any questions, feel free to drop us a note at hello@plivo.com, and we'll get back to you with answers.

-Mike Lauricella, Plivo

This guest blog series highlights companies in SoftLayer's Technology Partners Marketplace.
These Partners have built their businesses on the SoftLayer Platform, and we're excited for them to tell their stories. New Partners will be added to the Marketplace each month, so stay tuned for many more come.