Author Archive: John Eaves

October 22, 2009

Weather is Here, Wish You Were Beautiful.

People just can't take a joke.

I'd like to start this tale of revenge by letting you know what a family affair Truck Day is around here. All month long, every month, SoftLayer's lightning fast infrastructure team works to build our high density racks from the ground up. They put in some serious hours to meet our fast paced deadlines, and at the end of the month everyone pitches in to fill those racks up with servers. Early in the morning all of our team members will pile in, sleepy eyed and jonesing for coffee (with the exception of the overnight "SLombies," who are jonesing for bed), to unload a semi truck full of servers.

Here's some pics of the event from way back.

Truck Day 1
The Unload
Truck Day 2
The Stack and Sort

True, it's not as fun as.. well, most things. But SoftLayer's Truck Day is an institution. A bonafide tradition! And I'd hate for anyone to think that I forgot one.

After scrimping and saving (and accepting generous handouts from family members) I finally got to cut loose and fly to Hawaii for a few days in the sun. The Mrs. and I made the most of it and headed to the beach as often as we could. While I was there I took this harmless photo and uploaded it to Facebook, to let everyone know that I was thinking of them on truck day:

Beach Day
Happy Truck Day

Apparently, it wasn't taken in the light hearted manner in which it was meant.

Desk 1
Desk 2
Desk 3

It's dangerous to go on vacation.

-Jeaves

April 23, 2009

Dress To Impress

I’ve recently discovered the TV show Mad Men, which is well into its second or third season now, and is just an awesomely good time. If you haven’t seen it or heard about it, the basic premise is this:

“Late 1950’s advertising agents in NYC drink, smoke and fool around too much.“

That’s about it. There are a lot of layers on top of that, but the heart of the show is a Lucky Strike and a whiskey neat. The main character is Don Draper, the coolest cat who ever cooled. He wakes up with perfectly combed hair, knows all the right things to say and owns more suits than Men’s Warehouse.

The scene (or line, actually) that got me writing was one where Don Draper is hanging out with some beatniks listening to Miles Davis and ends up getting into an argument with one of them about “Conformity VS Rebellion”. Don represents the suit wearing, 9-to-5’ers and the beatnik represents the free-spirited bohemian lifestyle. An unrelated incident brings the police to the building and the beatniks are all scared to go outside because of them. Eventually Don gets tired of arguing (I can’t imagine he’s tired of the Miles Davis. Everyone loves Miles Davis), and decides to leave. The following exchange takes place:

Beatnik: Hey man, you can’t go out there.. there are cops outside.

Don Draper: “….You can’t”

And then he leaves. Of course, the cop outside gives him no hassle at all, and the audience yells “Oh Snap!” Well, I did anyway.

This illustrates a personal philosophy of mine that I’m happy to say we use in a lot of aspects at SoftLayer, and that is “Dress to impress”. Whether you want to think about it or not, your wardrobe is going to tell people a lot about you before you ever get a chance to. This goes for a lot of other areas as well, not just your pants and jacket.

If your desk is cluttered up with papers, I’m going to assume you’ve got too much work. Or you are sloppy.

If your passenger seat is full of stuff, I’m going to assume that you never have passengers, which means you probably live alone.

Conversely if your car is uncluttered in any way I’m going to assume you never drive it.

The same goes for your web page, your order forms, your forums. All of these things sway the needle of the “Good/Bad” scale one way or another, and most of the time it’s really, really subtle.

At SoftLayer we spend a LOT of time on attention to detail. Our datacenter is so clean you can eat off the floor, and it doesn’t happen by accident. When people walk into the room I want them to say “wow!” and I’m happy to say that it happens every time.

What does your look say about you?

-Jeaves

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November 21, 2007

There's Too Much Blood in my Caffeine System

I've never been one to do things in half measures. Growing up, my tree-house had 3 stories, a deck and indoor plumbing- if you can call a garden hose run up a tree "plumbing".

Softlayer has been a good fit for me because we're not used to doing things in half measures here either. Within the last two months we've announced the addition of Passmark certification, Rescuelayer, Urchin, StorageLayer, EVault Backups, Load Balancing, KnowledgeLayer and even a new datacenter.

All of these things require countless hours to implement. There's development to be done, as well as testing, building, re-testing, documenting, and then some more testing. These things can stack up on you pretty fast if you're not giving them your full attention.

In this 100mph lifestyle, I have found that there is one friend that I can count on to never let me down. My friend will always be there when I need him to get me through the hard times.

That friend is caffeine.

In previous blogs we've seen how dependant our Sales team is on their caffeine fix, and it's no different for the Support team. However, we're much more versatile with our means of intake, and it's important to keep a well stocked fridge to keep everyone happy. Nothing can ruin your morning faster than coming to work to find that the supply of caffeine has been depleted overnight. The vast emptiness of the refrigerator echoes your cries of despair, and your mind scrabbles for a contingency plan. Wasn't there a 7-11 close by? Does Starbucks deliver?

There are as many methods of caffeine delivery as there are species of beetle, but here are some of our favorite ways to curb the insanity:

Monster – The undisputed king of the castle. Monsters disappear faster than we can chill them, and it doesn't matter what flavor we've got.

Upshot – These little guys will pick you up and shake you, and in a serious way. They've got a lot of kick for being as small as they are, which means that you can down 3 or 4 of them without knowing what you've just done to yourself. Plus, they're easy to hide from your caffeine deprived co-workers when they're on the hunt.

Coffee – Believe it or not, we're not big coffee drinkers in the Support department. Still, there's nothing quite like a hot cup of joe to get you going.

Soda – We keep a well stocked supply of various kinds of sodas for when we're all out of serious caffeine. They're usually the last to go, but they get the job done.

Caffeine has helped me through so many late nights and pressing deadlines that I can't even look at it as a vice anymore. It's evolved from a crutch to an extra set of legs.

Now if you'll excuse me, I think I hear the coffee pot percolating.

-Jeaves

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