To a lot of people when you hear the word family you associate it with your mom, dad, kids, cousins etc. But, have you ever thought about your employer or co-workers being a part of your family? Let’s evaluate this question. You spend on average about 40 to 50 hours per week, which means an estimated amount of 1,920 to 2,400 hours per year, with co-workers. There will be moments where you laugh and cry together; there will also be moments when a long time co-worker will make a decision to advance their career in a new direction with a different company, and new additions will be made. Each family member has their responsibilities and role to play; the same way each department here at Softlayer does.
When I first came aboard in the Accounting department here at SoftLayer I was a little intimidated because I was clueless to the web hosting industry and I didn’t quite understand what SoftLayer actually did. However, I knew I was a whiz in accounting and therefore I could master this. To help shed some light on my job and its responsibilities, my boss decided to take me on a tour of one our data centers located in Dallas, TX. I was expecting to see a large room that stored a lot of servers and computer monitors; boy was I wrong and totally amazed. The SoftLayer Data center was so well organized and structured. There were no loose cables, rather elevated flooring and a state of the art floor cooling system to protect the servers from overheating. I was really impressed with the Hardware Engineers and CSA’s working diligently as a team to ensure all orders were processed 100% accurately. Being able to see the datacenter helped me understand more in depth what my job entailed.
Our Development department plays a huge role as well. They make sure new products are launched to keep us competitive in the web hosting industry. What we are advertising stands up to our name. A lot of behind the scenes testing takes place, which requires multiple departments to work together. Our Sales reps are very knowledgeable about our products and services. They ensure that our customers are happy with their purchases and that they stay happy. They go above and beyond to make sure you are renting a server that benefits your business needs.
Families like to have fun, and so does SoftLayer. We do company BBQ events and holiday parties as well as toy, food, and blood drives. They also make sure we get lots of SL gear, which we love! But most importantly we have monthly meetings with management where we can voice our opinion. After all, a happy employee is what keeps the company’s customer service level up. In conclusion, SoftLayer is a family oriented business and I do consider each of my co-workers a part of a family; because like a family, we all have to pitch in with a helping hand and help one another out.