Author Archive: Bill Sehmel

February 20, 2012

Tips and Tricks - Remote Audio Over RDP in Windows 2008

I was working on my server the other night, and I found myself needing to get sound from my Windows 2008 box through an RDP (Remote Desktop Protocol) connection. Because we have a huge customer base with Windows 2008 installed now, I figured there may be someone else out there that would like to be able to hear sounds from their server on their local computer when connected, so I put together a quick walkthrough with how I got it to work:

Configuring Your Server

  1. Open Windows Services (Start -> Run -> Services.msc)
  2. Change the properties of the Windows Audio Endpoint Service and Windows Audio Service to "Automatic". If the services are not already started, you can manually start them at this time.
  3. Open Terminal Services ( Start -> Run -> tsconfig.msc)
  4. Right-click on the RDP-TCP connection and bring up its properties. Go to the "Client Settings" and make sure that on "Redirection Audio" is not disabled.
  5. Fully log out and log back into the RDP connection to the server. You will see a balloon error on your speaker icon that states "No Audio Output Device is installed."

Making Registry Changes

  1. You will now need to back up your registry and some registry changes.
  2. I want to reiterate the instruction to back up your registry ... As with most technical guides/walkthroughs, SoftLayer will not be held liable for any corruptions that may result from you attempting these changes. The next two steps will show how to quickly back up your registry.
  3. Log into your server on an account with Administrator rights, and open regedit (Start -> Run -> regedit)
  4. Export the current registry (from the "File" menu) and copy it to a location off of your server so you have it backed up.
  5. Locate the following key: HKEY_CLASSES_ROOT\AudioEngine\AudioProcessingObjects. This will contain several subkeys all each named with a GUID.
  6. Click on each subkey, then right-click and select "Permissions." You will then click on the "Advanced" button and the "Owner" tab. The current owner should be listed as "TrustedInstaller."
  7. Select the Administrative account and/or group from the list and click "OK" to change the ownership.
  8. Select the account you just chose and give it "Full Control," then click "OK."
  9. In the "Detail" box of each subkey, double-click on the DWORD value "MinOutputConnections" and change it from 1 to 0, then click "OK."
  10. Once you have done this for each subkey in HKEY_CLASSES_ROOT\AudioEngine\AudioProcessingObjects, you can close regedit and restart the Windows Audio and Windows Audio Endpoint services.

Configuring Your RDP Client

Now that you have everything ready on the server, you just need to make sure your RDP client recognizes the audio. Log off of the server so you can configure your RDP client. Open RDP, go to the "Options" menu, and under "Local Resources," select "Configure Remote Audio Settings." Select "Play on this Computer," and hit "OK." Voila! You now should be able to hear sound from your Windows 2008 RDP connection.

-Bill

January 30, 2012

Three Bars for Life

Working at SoftLayer has its perks, and one of my favorite perks to enjoy over the last three years is the ability to use a week and a half of my vacation time to travel over to Hawaii. I normally visit the Lahaina area on Maui, as I have family over there that operate Lahaina Family Farms. This year, I was able to help them plant hundreds of vetevir plants for irrigation control ... And I also found myself getting a new tattoo.

Before I go any further, I should probably back up and talk about how unique the SoftLayer culture is. In 2010, a few of the SLayers in Dallas got SoftLayer-sponsored tattoos from an artist that visited our headquarters. We have a Facebook album of SoftLayer tattoos that features some of that ink.

I work in SoftLayer's Seattle facility, so I wasn't able to join in on the fun in the Dallas office, but Lance extended the offer to anyone in the company that wanted to get a tattoo. As one of the few guys in Washington that has any ink on my body, I said that if the unofficial SoftLayer tattoo artist would come to Seattle for us, I'd get it done. There wasn't enough demand to justify a trip from Texas, but Lance said I could expense it if I wanted to join the club ... The only requirement was that the tattoo had to incorporate SoftLayer in some way.

I had a few ideas, but nothing struck me as a perfect design for SoftLayer Seattle. When I was in Lahaina, I stopped by and visited Tony, a tattoo artist at Skin Deep Tattoo who did a cover up for me a few years ago. He asked me how work was going, and I started telling him about how much I loved SoftLayer's culture and how the company has grown so substantially in just a few short years ... And he was impressed that we've added eleven more data centers on three different continents in the four years since we expanded from Dallas into Seattle.

I told him about Lance's tattoo offer, and we came up with this amazing SoftLayer Seattle design:

Sehmel Tattoo

I know it's a little crazy to get a work-inspired tattoo, but there aren't many places where you hear people saying things like "Three Bars for Life!" as you walk through the office ... I've just taken "Three Bars for Life" a little more literally in the form of a permanent tattoo. I've had a wonderful last four years, and can't wait for the many more to come.

3BFL!

-Bill

P.S. If you don't love the company you work for this much, you can always join the SoftLayer team. We're growing like crazy, and we're looking to add a lot of SLayers to the crew.

Categories: 
November 18, 2011

Four Years of SLaying in Seattle

How are we already in mid-November? Did 2011 just fly by us or what? As we approach 2012, I will be celebrating my fourth anniversary with SoftLayer in our Seattle data center. Seattle was SoftLayer's first data center outside of the Dallas area when it opened four years ago, and since then, I've seen the launch of Washington D.C., the Dallas HQ + DAL05, San Jose, Singapore and Amsterdam ... while adding a few data centers in Houston and Dallas after the merger with The Planet last year. We've gone from ~15,000 servers when I started to around 100,000 servers in 13 data centers with 16 network PoPs on three different continents around the world. It's safe to say we've grown.

In the four years since our Seattle facility launched, over 60% of our original team – the folks our Dallas team trained – are still here. Being part of such a huge team and watching the SoftLayer roll out data centers around the world is exciting, and seeing our customers grow with us is even better. In the midst of all of that growth, our team is always trying to figure out new technologies and techniques to share with customers to help them meet their ever-evolving needs. The goal: Give our customers total control.

One great example of this focus was our recent launch of QuantaStor Storage Servers. We teamed up with industry leader OS Nexus to bring our customers a production-ready mass storage appliance with a combined SAN and NAS storage system built into the Ubuntu Server and provides a number of system features such as snapshots, compression, remote replication and thin provisioning. A customer could use this in a number of environments from virtualized systems to video production to web and application servers, or as a backup based server. If you're looking for a mass storage system, I highly recommend it.

If we've grown this much in my first four years, I can only imagine what the business will look like four years from now. A SoftLayer data center on every corner? Maybe we can get PHIL to figure out how we can put a SoftLayer pod in the space normally occupied by a coffee shop ... making sure to keep as much coffee as possible, obviously.

-Bill

August 10, 2009

Backups: It’s Good to Have Them!

Man, was this a weekend for me and backups! The first one I needed was for my second advance free fall course at skydive101.com on Friday (My Saturday). I jumped out of the plane a little early and one of my two instructors was not ready and did not jump on my call. Thank god I had a backup. Once my shoot deploys, being this is only my second jump out of a perfectly good airplane, I look up to check my slider and make sure my parachute is deployed and everything is correct I did not see my brake handles, I said some curse words I won’t put in this blog, and then was like it is OK I have a backup. I was still at 4000 ft at this time, still having another 1500 feet to decide if I want to release my main and pull the backup, luckily I found my brake handles pulled down twice and they worked and everything was OK.

So I get home after a day of skydiving and having fun in the sun (it is rather rare in Seattle, though not this summer) and I notice my trusty old Windows XP terminal has multiple errors on it. I do the first thing I always do with my personal Microsoft machines and reboot it. Ouch no operating system found, bad hard drive! Thank god I ghosted that machine 2 weeks ago as I figured the old IDE drives had been on their last legs. Saturday morning comes around, which is a big day for me, as I am hosting a party that night at a local night club. I notice I have a few (8900) email messages on my blackberry, so I decided it is about time to delete some. I tell it to delete, look back at it and 4 minutes later it says APP ERR. PLEASE RESTART. Needless to say, you guessed it. It wouldn’t boot back up and I had to force an OS onto it, and restore from my backup of a month ago, which reminded me that I need to start backup my blackberry more often.

So the moral of the story is, it is always good to have a backup, and we have plenty of backup options for you, so if you don’t have one, I would suggest contacting SLales. I would also suggest everyone trying to skydive at least once in their lifetime.

Categories: 
July 13, 2009

What a View!

I can easily define myself as the crazy one up in the Seattle Datacenter. I like to ride dirt bikes, street bikes, go fast on the water, ride in small airplanes, I could go on and on how my co-workers (and friends/family) may think I am crazy when it comes to Adventures.

What can I say, I like a challenging experience.

One of those challenging experiences is working at SoftLayer, always preparing to be ahead of the rest in this industry, we're constantly learning new technologies and taking leaps and bounds. That is the reason why I love my job so much, we're always working with the latest and greatest, learning new stuff. Speaking of leaps and bounds, I finally did something the other day I have always wanted too. I signed up for an Advance Free Fall Skydive class and jumped out of a Cessna at 13,000 feet. Free falling at terminal speeds towards the earth, At 12,000 feet I mock pulled my parachute 3 times, so the instructors who where both holding onto me by their hands only could see I learned what to do. 6000 ft came, I locked onto my altimeter, 5500 I waived hands off to the instructors and they deployed below me, and I pulled my rip cord. That all happened in about 50 seconds after leaping out of the plane. For the next 8 minutes I saw the best view in Western Washington I have ever seen. One of the thoughts that came to my mind is the only thing to relate to how I have ever thought something was this nice, was the first time I walked into a SoftLayer Datacenter and admired how well thought out and nice it was.

I'm glad to say 19 months into this job and being part of the Operations team in Seattle, I walk in each day to the datacenter and can say the same thing day in and day out. Let's hope I can say the same thing about my second jump in a few weeks.

July 4, 2009

Fourth of July

Fourth of July – Independence Day is more than just a day for us to hang out with friends and family across the United States and gather around the BBQ and watching fireworks and bombs blow up. It is a day that we celebrate our founding fathers courage and bravery in the pursuit of liberty and freedom.

If it wasn’t for these men and their dreams, I would not be sitting here at SoftLayer writing this blog for a company that loves us to share our words and views with others. I have been amazed how over the last few weeks how Twitter and other sites have helped the country of Iran speak their voice and let the world know what is going on over there. We would never know what is going on as their government would not allow it to be voiced on the state ran television.

So, as I am camping this Fourth of July in the San Juan Islands, fishing on the lake and watching the skies over Friday Harbor light up, I will be thankful for what our founding fathers accomplished on that day in 1776.

Categories: 
June 24, 2009

Clouds and Elephants

So there I was after work today, sitting in my favorite watering hole drinking my Jagerbomb, when Caira, my bartender asked what was on my mind. I told her that I had been working with clouds and elephants all day at work and neither of those things are little. She laughed and asked if I had stopped anywhere to get a drink prior to her bar. I replied no, I'm serious I had to make some large clouds and a stampede of elephants work together. I then explained to her what Hadoop was. Hadoop is a popular open source implementation of Google's MapReduce. It allows transformation and extensive analysis of large data sets using thousands of nodes while processing peta-bytes of data. It is used by websites such as Yahoo!, Facebook, Google, and China's best search engine Baidu. I explained to her what cloud computing was (multiple computing nodes working together) hence my reference to the clouds, and how Hadoop was named after the stuffed elephant that belonged to one of the founders - Doug Cutting - child. Now she doesn't think I am as crazy.

Categories: 
June 17, 2009

Problem Solving

Quite often my friends who are not really that internet savvy ask me what I do at work, I think back to the time in the first grade when my teacher Mrs. Hyde told me: “ Bill you’re going to be a great problem solver when you get older, your problem solving skills are already at a fourth grade level.” Now you’re probably reading this wondering how problem solving problems in the first grade have anything to do with my job. It is, as she told me, all about how you think. She told me I was an outside the box thinker.

My co-workers and I deal with a network of 20,000+ servers, and 5500+ customers, in over 110 different countries, and support over 15 different operating systems. That leads to an almost infinite combination of language, hardware, and software options. When our customers submit an issue for us to work on, it is always different than the time before – whether that is a ticket from the same customer or a ticket on a similar topic. We have a very diverse range of customers using our servers for a number of things, so not every server in here is doing the same thing. In order to be good at supporting our customers, SoftLayer’s management, in my opinion, has hired some of the best problem solvers around the world to address all of our customer issues. So that is what I am: I am a problem solver! Otherwise known as a Customer Systems Administrator. We’re required to know a broad range of technologies and have the passion to learn the new ones as they come along. I think that is why I chose to work in the field that I work in, it is always changing. I tried moving over to telecommunications engineering a few years ago, but got bored with is as it was the same issues day in and day out on the equipment. Working here at SoftLayer is wonderful as there is never a dull moment.

June 1, 2009

Proper Care

Over the years I have had many motorized toys, including boats, cars, trucks, dirt bikes, quads, riding lawn mowers and others. I got my first mini bike when I was about 6 years old. That thing was powerful - it had a 4HP Engine on it. One day I was riding it on our 100 acre homestead and the chain broke. Well I just popped the kick stand up and left it there waiting for Dad to get home. Upon my father arriving I let him know the chain broke, he explained to me the proper maintenance one must do in order to keep a chain working, proper oiling techniques, making sure it has the right tension and more. A few years later I got my first two stroke dirt bike. I loved that thing! I rode it all weekend long and then I mixed the gas too lean and blew the top head of it. That’s when I learned how to maintain a 2 cycle engine. My uncle helped me rebuild the bike engine (or shall I say I handed him the tools, and he rebuilt it) With all motorized engines they need proper care and maintenance. I now take my car for an oil change every 4000 miles (even though they say it can go 5,000) and get everything checked out.

The same thing can be said for internet servers. Quite often I talk to people and they think they can just install their operating system, upload the applications they want to run and/or data they want to serve, and walk away from that machine for the next 12 months. That is wrong! Computer software is always updating and you need to stay on top of updating your software. Security threats are found hourly, Viruses are written daily to attack the threats found yesterday. Proper maintenance is the only way to make sure your data is safe and secure. That is why SoftLayer has partnered with companies that offer extended server management. We call them SoftLayer Certified Management Companies. You can find them in our forums. These companies like rackaid.com, seeksadmin.com, Bitpusher, and many more have all been certified by SoftLayer to know our infrastructure and work closely with us and many of our clients. They provide the same great level of customer service that is standard at SoftLayer and do a lot of the advanced administration tasks for our customers. We have teamed up with these managed services partners in order to provide our customers with the proper maintenance of their infrastructure. So if you haven’t done a security audit on one of your machines in a few months, I would suggest taking it to the service center and contacting one of these companies, so you can insure your machine is safe and secure!

May 11, 2009

Has Your Life Changed Due to Social Networking?

Social Networking in my eyes has been around for years since the old bulletin board system days, though now with the advancement of technology and the internet, we see it on a much larger scale. I remember in 2004 I told myself I would never join Myspace. That turned out to be wrong in October of 2005 I joined and connected with friends from the past.

Then came facebook, I once again refused to become a member of another social networking site, though in 2008 I joined to help diagnose one of our customers issues as they hosted an application on the site. I then later found additional friends that had one or the other, so I started using both to stay connected (Still all wondering why no one just uses email like it was intended for instead of just for notifications from your favorite social sites).

I then joined a more professional social networking site, LinkedIn, and became connected with former co-workers, contractors, professors, students, and industry people. Then came twitter, which I just signed up for a few months ago and haven’t really gotten into it, as I feel it is the same as status updates on facebook and myspace, while thinking to myself, do I really need to update my friends with what I am doing every hour on all three. No I don’t think so, but I have friends that do!

My blackberry has five main applications that are used on it: Email; Browser; SMS messages; Myspace; and Facebook. All get checked about every 30 minutes so I can stay in the know about everything from work, to friends. I rarely use personal email for things anymore as most of my friends contact me on one of the social networking sites. I have often thought about deleting one or the other if not both. I find myself telling myself, why it’s like when you disconnected text messaging from your cell phone in 2000 because you hated it, you’ll sign right back up for it as it has became an essential in my life.

I can’t say I couldn’t live without social networking sites, but it would require me to reorganize how I organize my already busy life. My answer is yes, social networking has changed my life and how I interact with people. Social Networking can be a very vital tool, if you are a restaurant / bar, band, sales person, etc. You can use Social Networking to expose yourself to that many more people and reach out!

Now I’m off to install TwitterBerry and see if that makes me like twitter anymore, ask me in three months.

Subscribe to Author Archive: %