I Need Help, STAT!

September 17, 2008

I am sure everyone can remember the overwhelming feeling of getting their first server. The SoftLayer family recognizes that this can be a very discouraging time, thus we created a group of technical wizards who have the very specific goal of assisting newer clients who are in the process of learning how to use the tools provided by SoftLayer.

Have you ever wished you could copy data to your server without bandwidth concerns, or wondered how to reboot a server that is no longer responding? Ever wonder what the RescueLayer is and who it rescues? What is NAS, iSCSI, a firewall, how do I load balance? What is the CDNLayer and how can it help me? These are just a few of things we can help you better understand. This will allow you the leisure to ponder the ways to make your server more profitable. No more wasting time creating support tickets when you can do it yourself fast and easy. We can show you how. Here is a little more about the team:

What do we do for fun - Our hobbies include Aviation, Camping, Music, and Automotive Engineering. Some like the outdoors, golf, Karate, poker, etc and some spend their off hours with the family and kids. Smarts - The technical abilities in the group range from Automation to Xen and everything in between including disaster recovery, portal and backend database design, server administration, load balancing, hosting in general (the what to do’s and what not to do’s), ASP and PHP development, developing online collaborations sites, MMO gaming, and LAMP stacks to Windows. We try to be as well rounded as we can. The group has years and years of experience in the hosting, internet, ISP, and system administration arena and we are here and ready to help.

We are STAT! The SoftLayer Technical Assurance Team, pleasure to meet you. How can we help?

-John

Comments

September 17th, 2008 at 3:50pm

Cool - I have to say though, your control panel is awesome! I just switched here and every time I went to make a ticket, I thought, hmm, let's look around first, and found what I needed pretty much every time. Even the IP Ownership and reverse dns, sweet! Can you tell my last host didn't have this?

September 21st, 2008 at 4:12pm

I would definitely qualify myself as a server newbie.

And actually, I don't know the answers to any of the questions you posted in the first paragraph. How can I get in contact with STAT? :)

-Andy

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Comments

September 17th, 2008 at 3:50pm

Cool - I have to say though, your control panel is awesome! I just switched here and every time I went to make a ticket, I thought, hmm, let's look around first, and found what I needed pretty much every time. Even the IP Ownership and reverse dns, sweet! Can you tell my last host didn't have this?

September 21st, 2008 at 4:12pm

I would definitely qualify myself as a server newbie.

And actually, I don't know the answers to any of the questions you posted in the first paragraph. How can I get in contact with STAT? :)

-Andy

Leave a Reply

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