Hi, and welcome to SoftLayer. We’re so happy you are joining our cloud family. For our new customers, if you haven’t heard the news, SoftLayer was acquired by IBM in 2013. With this comes transition, including the setup of an IBMid.
But this is a great news for our new customers because not only does this ID allow you to manage your SoftLayer account, but you can also access Bluemix-based services and resources by using a single sign-on. Although separate accounts, you can link your Bluemix and SoftLayer accounts. This is just a step toward providing you with an optimal IBM Cloud user experience.
Here’s what you need to know.
Customers who created SoftLayer accounts after July 6, 2016 will need to follow the “IBMid Account Login” link at the bottom of the customer portal login page to use their IBMid to log in. Customers will be redirected to their Customer Portal Dashboard after their IBMid has been successfully authenticated.
Two-Factor Authentication for IBMid Users
Customers with Two-Factor Authentication enabled will be asked to provide security code as shown below.
How do I know if my account is using SoftLayer IDs or IBMids?
An IBMid is always an email address (e.g., email@example.com). User accounts created after July 6, 2016 must follow the “IBMid Account Login” link and use their IBMid credentials, provided during their SoftLayer user creation process, to log into the SoftLayer customer portal.
If users do not know when their accounts were created and they’re using an email address to log in, they should attempt to use the SoftLayer login form first. In the future, these forms will be combined into a single one in order to simplify this experience.
Use of VPN Access and API Key
An IBMid cannot be used for VPN access. If a SoftLayer user has been granted VPN access, he or she can connect to VPN using the VPN username and password found on the customer’s profile page in the SoftLayer customer portal.
An IBMid cannot be used for API calls. If a SoftLayer user has been granted an API Key, that customer can access his or her API username and key on the profile page in the SoftLayer customer portal.
Access to VPN and API credentials has not changed for current users.
A Note to Our Current Customers
For the time being, existing accounts created prior to July 6, 2016 will continue to use the SoftLayer username and password authentication. If you have any questions, please feel free to contact your sales representative.
For more information, check out these KnowledgeLayer articles:
If you are experiencing issues with IBMid login, please email firstname.lastname@example.org with the subject, "Problem Logging In With IBMid."