International Posts

January 19, 2015

Asia Startup Series: It's All About Making the Most of Your “Professional Social Life”

Startups are near and dear to our heart at SoftLayer; just take a look at the Catalyst program. That’s why we are so excited to see the startup scene in Asia growing at a tremendous pace. The fact that venture capitalists are now setting aside funds especially for young technology companies in this part of the world brings to focus the absolute potential of this market. Some of the big funds announced in 2014 include: the Singapore government's $48 million fund distributed among six venture capital firms, Japanese mobile gaming giant GREE Ventures’ new $50 million fund, Softbank and Indosat’s partnership to launch a $50 million fund for Indonesia, and Softbank’s $20 million fund for the Philippines.

*This is Part 2 of the Asia Startup Series. Read Part 1: Drawing Board Events: Event Planning Goes the Way of the Cloud

Australia is a hotpot of ideas and over the years a number of local startups have shot to fame. Seedstarsworld released this overview of the Sydney startup scene. In April 2014, Insight Venture Partners invested US$250 million in a Sydney-based email marketing company. Much more recently, U.S. venture capital fund Technology Crossover Ventures invested US$30 million in an Australian online hotel distribution company. With all the momentum Down Under, this seems like a great time talk about one Australian startup that has a pretty cool idea to share.

ChannelPace
Working with startups is brilliant because there are no limits to how much one can blur the lines, extend the lines, distort the lines, join two lines to reinvent the boring the stuff, or bring in something brand new. ChannelPace is perhaps one of my favorite examples of such line-blurring ideas.

Picture this: As a business, it is imperative that you have a complete track of who your customers, your prospects, and even your potential employees are. When the world recognized this, we saw some really nice CRM (Customer Relationship Management) tools come to market. The problem, however, with such tools is that the contact ownership is with the business, while the relationships are built by the people (the sales, marketing and support teams). Attrition is a reality, and when an employee leaves a company, the contacts, relationships, and information they’ve made often slip through the cracks. Of course that individual could continue to nurture those relationships through popular social channels. But keeping track of the hundreds, if not thousands, of contacts is nearly impossible, especially if the contacts themselves change companies.

And, this is where ChannelPace, an Australian-based startup, managed to merge and blur the lines. Greg Furlong, CEO of ChannelPace, attended SoftLayer’s Melbourne data center launch party last October, and that's where we started discussing the unique value his startup provides. Greg defines ChannelPace as the world’s first crowd-sourced contact management system.

He said, “The contacts we make during our working lives are some of our most valuable assets. And at its core, ChannelPace is designed to enable users to get their contacts organized in one place and available across all their Web-capable devices. The premise is that individuals own contacts, and our system enables sharing between users at the same company, thereby harnessing the knowledge of co-workers. When a ChannelPace user moves to another company, they take their contacts, and an imprint is left behind.”

This cloud-based system has the best of both worlds: a CRM system and a social channel. Contacts may be entered in the same manner as a traditional CRM system, or via business networking, in a manner similar to LinkedIn. Only one record is ever kept of a business card, keyed on the unique email address, and then people with the same contacts or in the same company all participate in updating the information—all without necessarily being connected to or aware of each other. Crowd-sourcing ensures information is always up-to-date, which is more efficient and effective, giving companies and individuals a competitive advantage.

Here is a snapshot of my conversation and the innumerable email exchanges with Greg:

The crowd-sourcing concept was great, but why would an organization appreciate and implement this system if they were no longer contact owners?

Greg: The first pillar of the ChannelPace system, contact management, provides people with a place to enter their business contacts. As the only way into the system is via a work-issued email address, we bring users from the same company together by creating a dynamic CRM system where everyone in the same company’s contacts are pooled. Individuals still “own” their contacts, but now everyone in the same company has access to the contact knowledge of all other ChannelPace users in their company. When you leave your company, you lose access to the shared knowledge. When you start at a new company, your contacts are now pooled with other ChannelPace users at your new company. In this way, we are providing a contact management system where users have an active interest in using it, as it is their information. Traditional CRM relies on users within the company keeping information updated. ChannelPace does this also, but we extend the updating reach to any other users around the world with access to the same contacts, which makes it more reliable and relevant.

Why did you decide to build ChannelPace as a cloud-based system?

Greg: We began building the company in 2013 with a mission to disrupt the CRM industry and displace dominant players like LinkedIn, Google+, and Salesforce. In order to compete at that level, we realized that ChannelPace needed a scalable, global cloud infrastructure platform that was nimble, reliable, and easy to implement. Hence the move to cloud. We were also looking for local presence, redundancy on multiple continents, load balancing, and as workloads increase in specific areas, high scalability. We considered numerous cloud providers including SoftLayer, Amazon Web Services, Google Compute Engine, Rackspace and Microsoft’s Azure. Finally, we decided to sign up with SoftLayer.

Why SoftLayer?

Greg: Two of ChannelPace’s priorities were global reach and scalability. ChannelPace now operates in 56 countries, and SoftLayer’s growing number of data centers and global network makes it easy for us to expand and grow our business. Also, SoftLayer’s network-within-a-network architecture is quite unique and enables us deliver unlimited traffic “on network” between servers in different data center locations around the world. When you’re looking to make an immediate impact on an industry, it’s important to work with a provider who you truly consider to be an extension of your business.

The system has immense potential. What are your growth plans for ChannelPace in 2015?

Greg: Like any other startup, we want to focus on aggressive market expansion and customer outreach. We have set high targets for ourselves, and towards that we are currently developing iOS and Android apps to extend the ChannelPace service to mobile. We also have a couple of tweaks and innovations in pipelines and 2015 is going to be super exciting for us.

I think it's great that my work life now has the potential to become a “professional social life!”

Cheers,
–Namrata (Connect with me on LinkedIn or, Twitter)

December 31, 2014

SoftLayer Asia Roadshow 2014 ends with a sprint across Greater China

As 2014 draws to an end, so does the nine-city SoftLayer Asia Roadshow. We concluded our GCG chapter in Taipei on December 18, and I was thrilled to see guests coming to our customer meetups and workshops to learn and share experiences. This tour has helped us get closer to our clients and get a better understanding of the local market challenges and expectations.

Mic Kwok and William Lim, our in-house experts and local leads for the Roadshow in GCG, presented and shared unique SoftLayer solutions and advantages and industry success stories with start-ups, developers, and entrepreneurs. They also led interactive sessions where we had in-depth conversations, like the Bare-feet, Bare Metal workshop held at PicCollage.

We’d like to send a great big shout out to the speakers and our attendees for making the event such a success.

I had a chance to talk to iTaiwan Consultancy and Herxun Inc. during the workshop and customer meetups. It was great to hear positive feedback on the SoftLayer Roadshow initiative and SoftLayer services.

“[SoftLayer's] monthly bandwidth package provides us with more buffer to deal with potential DDoS attacks. Unlike other cloud solution providers, SoftLayer charges a standard monthly fee without additional bandwidth usage billing. This eliminates unexpected bandwidth charges when a hacking situation arises. I chose SoftLayer for a client of mine who’s a famous local opinion leader to prevent unexpected billing if any hacking.”
Tommy Lee, Founder of iTaiwan Consultancy Co., Ltd

“SoftLayer data center service, charged by hour, pay by usage, is a great option for start-ups! With [SoftLayer’s] flexible solutions, it allows us to test in all sorts of creative formats, which accelerates time to market of our new product/services.”
Brian Chen, CEO and Co-Founder of Herxun Inc.

While in Taipei, we also met with local start-ups and SMBs at the Asia BEAT 2014. SoftLayer’s Allen Poon, Angus Ip and William Lim held a dedicated workshop for the event attendees. What stood out for us was the deep-dive discussions and cross-questioning from the attendees that made the session so much livelier.

Although it was a fun and stressful couple of months of planning and executing, time flew by. While I am looking forward to recharging over the holidays, I am also super pumped for 2015. As you have probably heard, we launched three new data centers (Tokyo, Mexico City, and Frankfurt) in December with more to come in 2015. And there are a lot of new activities planned in the new year, especially in Greater China, so stay tuned!

‘Til then, wishing you a wonderful holiday season and a new year full of peace and happiness!

- Winifred (stay connected via LinkedIn)

December 30, 2014

Three data centers. One week.

Launching back-to-back data centers across the world in less than 24 hours is easier said than done. Launching three sites over the Christmas holiday, well, that’s just a Christmas miracle (and a lot of hard work).

That’s right. If you haven’t been keeping count, we’ve opened three data centers in the last seven days! Tokyo and Mexico City went live last week on December 22, and Frankfurt started accepting orders on December 29.



As you can imagine, the development and operations teams have been working around the clock to get these three new data centers up and running. “The Go Live Team has been working until two, three, four in the morning, and they are all working through their vacations to make sure we meet our deadlines,” says Scott Kennedy, project manager.

As soon as the lease is signed on the data center space, and SoftLayer moves into the operational state, Kennedy takes over. From Dallas, he coordinates all the moving pieces, from equipment to personnel. The Go Live Team arrives one month before launch to start setting up shop. Then a week later, the network team (mostly Houston-based SLayers) arrives to set up the cabling for the network devices.

Everything is tested, tested again, and tested a third time to make sure we're ready for the first day of service. (About two weeks prior to the Tokyo and Mexico City launches, emails about this test being enabled or that test being completed began filling my inbox.)

All Systems Go

Kennedy says the key to the successful launches has been communication and the SLayers’ hard work. And it shows—orders started rolling in the moment the TOK02 option became available on the order form. This just proves how necessary expansion is to meeting our customers’ needs. Each new data center helps provide better performance, flexibility, and control closer to where our customers need it. And because these data centers are the first in their respective countries, those needing to compute and store sensitive data required to remain in Mexico, Japan, or Germany can now do so.

Please join us in welcoming Tokyo, Mexico City, and Frankfurt to the SoftLayer family.

-JRL

Categories: 
December 17, 2014

Does physical location matter “in the cloud”?

By now everyone understands that the cloud is indeed a place on Earth, but there still seems to be confusion around why global expansion by way of adding data centers is such a big deal. After all, if data is stored “in the cloud,” why wouldn’t adding more servers in our existing data centers suffice? Well, there’s a much more significant reason for adding more data centers than just being able to host more data.

As we’ve explained in previous blog posts, Globalization and Hosting: The World Wide Web is Flat and Global Network: The Proof is in the Traceroute, our strategic objective is to get a network point of presence (PoP) within 40ms of all our users (and our users' users) in order to provide the best network stability and performance possible anywhere on the planet.

Data can travel across the Internet quickly, but just like anything, the farther something has to go, the longer it will take to get there. Seems pretty logical right? But we also need to take into account that not all routes are created equally. So to deliver the best network performance, we designed our global network to get data to the closest route possible to our network. Think of each SoftLayer PoP as an on-ramp to our global network backbone. The sooner a user is able to get onto our network, the quicker we can efficiently route them through our PoPs to a server in one of our data centers. Furthermore, once plugged into the network, we are able to control the flow of traffic.

Let’s take a look at this traceroute example from the abovementioned blog post. As you are probably aware, a traceroute shows the "hops" or routers along the network path from an origin IP to a destination IP. When we were building out the Singapore data center (before the network points of presence were turned up in Asia), the author ran a traceroute from Singapore to SoftLayer.com, and immediately after the launch of the data center, ran another one.

Pre-Launch Traceroute to SoftLayer.com from Singapore

traceroute to softlayer.com (66.228.118.53), 64 hops max, 52 byte packets
 1  10.151.60.1 (10.151.60.1)  1.884 ms  1.089 ms  1.569 ms
 2  10.151.50.11 (10.151.50.11)  2.006 ms  1.669 ms  1.753 ms
 3  119.75.13.65 (119.75.13.65)  3.380 ms  3.388 ms  4.344 ms
 4  58.185.229.69 (58.185.229.69)  3.684 ms  3.348 ms  3.919 ms
 5  165.21.255.37 (165.21.255.37)  9.002 ms  3.516 ms  4.228 ms
 6  165.21.12.4 (165.21.12.4)  3.716 ms  3.965 ms  5.663 ms
 7  203.208.190.21 (203.208.190.21)  4.442 ms  4.117 ms  4.967 ms
 8  203.208.153.241 (203.208.153.241)  6.807 ms  55.288 ms  56.211 ms
 9  so-2-0-3-0.laxow-cr1.ix.singtel.com (203.208.149.238)  187.953 ms  188.447 ms  187.809 ms
10  ge-4-0-0-0.laxow-dr2.ix.singtel.com (203.208.149.34)  184.143 ms
    ge-4-1-1-0.sngc3-dr1.ix.singtel.com (203.208.149.138)  189.510 ms
    ge-4-0-0-0.laxow-dr2.ix.singtel.com (203.208.149.34)  289.039 ms
11  203.208.171.98 (203.208.171.98)  187.645 ms  188.700 ms  187.912 ms
12  te1-6.bbr01.cs01.lax01.networklayer.com (66.109.11.42)  186.482 ms  188.265 ms  187.021 ms
13  ae7.bbr01.cs01.lax01.networklayer.com (173.192.18.166)  188.569 ms  191.100 ms  188.736 ms
14  po5.bbr01.eq01.dal01.networklayer.com (173.192.18.140)  381.645 ms  410.052 ms  420.311 ms
15  ae0.dar01.sr01.dal01.networklayer.com (173.192.18.211)  415.379 ms  415.902 ms  418.339 ms
16  po1.slr01.sr01.dal01.networklayer.com (66.228.118.138)  417.426 ms  417.301 ms
    po2.slr01.sr01.dal01.networklayer.com (66.228.118.142)  416.692 ms
17  * * *

Post-Launch Traceroute to SoftLayer.com from Singapore

traceroute to softlayer.com (66.228.118.53), 64 hops max, 52 byte packets
 1  192.168.206.1 (192.168.206.1)  2.850 ms  1.409 ms  1.206 ms
 2  174.133.118.65-static.reverse.networklayer.com (174.133.118.65)  1.550 ms  1.680 ms  1.394 ms
 3  ae4.dar01.sr03.sng01.networklayer.com (174.133.118.136)  1.812 ms  1.341 ms  1.734 ms
 4  ae9.bbr01.eq01.sng02.networklayer.com (50.97.18.198)  35.550 ms  1.999 ms  2.124 ms
 5  50.97.18.169-static.reverse.softlayer.com (50.97.18.169)  174.726 ms  175.484 ms  175.491 ms
 6  po5.bbr01.eq01.dal01.networklayer.com (173.192.18.140)  203.821 ms  203.749 ms  205.803 ms
 7  ae0.dar01.sr01.dal01.networklayer.com (173.192.18.253)  306.755 ms
    ae0.dar01.sr01.dal01.networklayer.com (173.192.18.211)  208.669 ms  203.127 ms
 8  po1.slr01.sr01.dal01.networklayer.com (66.228.118.138)  203.518 ms
    po2.slr01.sr01.dal01.networklayer.com (66.228.118.142)  305.534 ms
    po1.slr01.sr01.dal01.networklayer.com (66.228.118.138)  204.150 ms
 9  * * *

After the Singapore data center launch, the number of hops was reduced by 50 percent, and the response time (in milliseconds) was reduced by 40 percent. Those are pretty impressive numbers from just lighting up a couple PoPs and a data center, and that was just the beginning of our global expansion in 2012.

That’s why we are so excited to announce the three new data centers launching this month: Mexico City, Tokyo, and Frankfurt.



Of course, this is great news for customers who require data residency in Mexico, Japan, and Germany. And yes, these new locations provide additional in-region redundancy within APAC, EMEA, and the Americas. But even customers without servers in these new facilities have reason to celebrate: Our global network backbone is expanding, so users in these markets will see even better network stability and speed to servers in every other SoftLayer data center around the world!

-JRL

December 12, 2014

Asia Startup Series: Event Planning Goes the Way of the Cloud

Startups are near and dear to our heart at SoftLayer; just take a look at the Catalyst program. That’s why we are so excited to see the startup scene in Asia growing at a tremendous pace. The fact that venture capitalists are now setting aside funds especially for young technology companies in this part of the world brings to focus the absolute potential of this market. Some of the big funds announced in 2014 include: the Singapore government's $48 million fund distributed among six venture capital firms, Japanese mobile gaming giant GREE Ventures’ new $50 million fund, Softbank and Indosat’s partnership to launch a $50 million fund for Indonesia, and Softbank’s $20 million fund for the Philippines

A key driver behind any startup looking to score funding from these big boys is the ability to handle unpredictable growth and achieve scale rapidly. Over the next few months, we’ll take a look at how we are helping our startup customers grow, scale, and succeed in Asia.

Drawing Board Events
It is hard and stressful planning a party for someone else’s big day. Birthday parties, wedding showers, and retirement parties take a lot of planning and attention to detail. The corporate world has its own set of events and challenges. That's why when I met Terence Woo at one of the startup meet-ups recently, his new venture, Drawing Board Events, made me sit up and say, “Now, that's what I need.”

After sifting online through vendor after vendor for his own wedding and calling each individually, Terence had a brilliant idea. Two years later, alongside co-founder, Samuel Stacey, he created a one-stop shop where users can browse user-reviewed vendors by categories: venues, décor, flowers, photography, cakes, and so on. After completing a quick five-minute event detail eform, users can simply click on “request quote” from as many vendors as they like. Vendors receive the request, and then quotes are emailed back—saving users the hours spent calling different vendors and providing the details over and over again.

According to Terence, right from the onset, Drawing Board Events decided to go the way of the cloud. There was no question that to achieve scale they needed a strong, reliable and flexible infrastructure. I asked him to give me three reasons why cloud is working for them, and here is what he shared:

  1. A highly competitive industry needs a quick turnaround time.
    Provisioning of events services is a highly competitive, though traditionally slow to innovate, market. Focusing on a collection of sub-industries (photography, décor, flowers, and so forth) as opposed to a single vertical market, requires housing the latest information in one location. By giving the service provider ownership over its own profile, the company is incentivized to keep its data up-to-date. Additionally, ensuring that the users are able to access updated information in real time requires a highly reliable platform.
  2. A growing database depends on a growing IT infrastructure.
    Data storage is infrastructure-hungry; there are no two ways about that. And as a business grows, so does its data. In order for Drawing Board Events to collect information on all event sub-industries, vast databases need to be housed and maintained. These databases can be stored, computed, and managed easily via the cloud. Sometimes the computing and storage needs fluctuate, and because the cloud is scalable, Drawing Board Events can add or subtract storage when and where it is required. The company needs powerful servers to handle its database workloads, as well as a cloud environment flexible enough to scale with its business.
  3. The Catalyst Startup Program got them what they needed.
    Drawing Board Events joined Catalyst after their business idea formalized and was structured. With SoftLayer, they were able to quickly host the website and access storage solutions best suited for their growing business. As a member of the program, they now have access to SoftLayer’s complete portfolio of services and can hop on SoftLayer's global network backbone.

    Although currently in the pilot stage, the startup has a huge list of subscribers who are finding the website an exciting and helpful way to plan events. Moving forward, Terence is hoping to add a real-time booking system for users ready to make buying decisions, as well as develop a more robust, proprietary communications dashboard for users and vendors. He also hinted at some exciting upcoming innovations that will need a heavy tech foundation and greater dependency on the cloud.

Even though I couldn't pry all the details from him, I am already sold and can see myself as the official party planner for my family—that is, of course, with the help of Drawing Board Events. The best thing is that I’ll have over 14 categories to choose from and more than 250 service providers at my fingertips. Planning a party just got easier. Just imagine if I had to contact all those vendors—now that ain't no party my friend!

Cheers
-Namrata
(Connect with me on LinkedIn or, Twitter)

November 20, 2014

Beijing Readies for SoftLayer Events

To get in touch with our customers in China, we have planned a series of activities in Beijing. From hands-on workshops to large conferences, we have something for everyone.

Technical Workshop

Riding on the success of our SoftLayer Asia Roadshow in October, we are excited to announce that we are extending the workshop to China. Partnering with e27 and TechNode, we hope to continue helping developers understand the benefits of the cloud and teaching how to make businesses scalable with the SoftLayer environment.

Designed as a half-day workshop with SoftLayer product and technical mentors, attendees will interact with instructors learning how SoftLayer solutions scale and perform the way they do. The greater China roadshow will stop in three cities:

  • Beijing — November 25, 2014
  • Shenzhen — December 11, 2014
  • Taipei — December 18, 2014

Customer Meetups

To wrap up each technical workshops, we invite current SoftLayer customers and business partners to a relaxing evening of cocktails, dinner, music, and socializing. We’ll be sharing exciting news about our upcoming data centers in Asia—you won’t want to miss it!

Dinner is on us, so let us know if you can make it.

Conference Sponsorship

SoftLayer is excited to sponsor two main conferences in Beijing this November. They are:

WHD.Asia 2014
  • The world’s largest series of events for the hosting and cloud service market.
  • November 21, 2014
  • China World Summit Wing Hotel
  • For free registration, use the promo code GCH8BERA.
Big Data & Innovation Analytics Summit
  • Hear innovations from the Asia Pacific's largest gathering of Big Data industry leaders in a fast-growing community.
  • November 27-28
  • Regent Beijing
  • Purchase your pass online here. Use the promo code softlayer20 for a 20% discount.

Drop us a note at marketingAP@softlayer.com if you’re interested in meeting us at any of the above events, and we will provide you more information!

We look forward to welcoming you soon to a great event in Beijing, China.

For all our readers in Asia below you will find the blog in its Chinese translation!

北京一切准备就绪 - 与SoftLayer一起探索!

SoftLayer11月计划在北京将举行一系列市场活动 – 从由浅入深的技术研讨会到大型全球云的会议, 我们都希望有一个活动能适合您!

SoftLayer 亚洲巡演
SoftLayer 亚洲巡演于今年 10 月 1 日在亚洲展开, 很荣幸能与开发者,创业认识一起探索云计算的力量。这次巡演目的是让技术开发人员和小企业理解SoftLayer云架构和好处,以及让了解云能如何使他们的业务迅速发展。我们很高兴宣布这次和e27 以及TechNode,合作, 一起合办大中华地区巡演。

SoftLayer巡演是一个半天的活动,与会者将与导师互动,了解SoftLayer的解决方案, 如何以个人的方式扩展业务及在云上执行其功能。SoftLayer也会分享一些不同行业的成功案例, 如电子商务,社交媒体和移动游戏等等, 将让您了解不同行业以云创业的过程。以下是巡讲城市/日期:

  • 北京站 - 2014年11月25日
  • 深圳站 - 2014年12月11日
  • 台北站 - 2014年12月18日

客户聚餐
为了更深入了解客户的需求,SoftLayer在以上城市也邀请SoftLayer客户和业务伙伴一齐聚餐。 与SoftLayer亚太区域主管,以及经验丰富的解决方案专家和客户经理一起轻松共享音乐,聚 餐, 联系不同行业专家!同时, 我们也分享亚洲即将到来的数据中心等令人振奋的消息!请点此了解详情。

行业峰会赞助
与此同时,SoftLayer本月在北京也赞助以下两个会议, 希望届时也能在以下活动与您见面:

  • WHD.china世界主机大会中国站将于11月21日在北京中国国贸大酒店举行 - 您可到官方网站注册时输入该优惠码GCH8BERA便能免费参与本次会议的机会;
  • 大数据和分析创新峰会将于11月27,28日在北京?晶酒店举行 - SoftLayer 客户在网上购票可享有8折优惠,请到官方网站注册输入代码softlayer20。

如有任何疑问,欢迎您电邮到我们的邮箱marketingAP@Softlayer.com 查询。

此致,

- Winifred Wong (王秋坪)

Categories: 
November 4, 2014

Cloud Conversations Ruled at the SoftLayer Asia Roadshow

Kuala Lumpur, Jakarta, Bangkok, Singapore, & Hong Kong

For those who couldn’t make it to one of the sessions, here are some of the highlights from our Kick aaS five-city SoftLayer whirlwind tour. For the scoop on the entire event, check out the first Asia Roadshow blog.

We met with amazing startups, developers, and entrepreneurs during our technical workshops who were all eager to explore, grow, and exploit cloud computing to its full capacity. We talked about industry best practices and global trending use cases.

It’s so exciting to see the tech community interested in the cloud adoption in Asia and where and how it’s taking today’s businesses!

Tales From #SLAsiaRoadshow

Harold Smith, director of sales engineering at SoftLayer (@Hslmith), kick started the workshops with an introduction to SoftLayer’s cloud infrastructure and business model. He discussed: the security of private clouds, the applicability of auto-scaling, tagging virtual servers, assigning static IPs, moving workloads between onsite servers and SoftLayer environment, and so much more.

Kevin Tan (@s1lve3rd3m0n), CEO, Double Edge Software and Iskandar Reza (@iskandarreza), Cirrus Byte commented that the introduction to the company was an eye opener, and they were glad to get the technical overview of the services, control portal and flexibility offered by SoftLayer cloud.

A chunk of the workshop focused on technical hands-on-training. Phil Jackson, lead developer advocate (@underscorephil), and Chris Gallo, developer community advocate (@allmightspiff), set up attendees with demo accounts to run test scenarios and taught folks how to automate a blog on the cloud.

Casey Lau, Catalyst lead (@casey_lau) and Mic Kwok, sales engineer, also joined us in Hong Kong to discuss how other startups leverage the cloud.

"I am not really a techie, but the presentation, set up of the servers, and login was so nice and easy. I would definitely recommend this workshop and SoftLayer to my startup friends in KL [Kuala Lumpur] and PJ[(Petaling Jaya]."
- @hazimsufyan, a student of IT and business technology

Reaching Out to the Asian Community

One the reasons we planned this workshop series was to help inform the startup and developer communities in Asia about the various cloud models available to deploy their innovative ideas and applications.

"The monthly and hourly packages offered without contracts are amazing as most of us would not want to be tied in long-term contracts."
-@jemhor, a consultant in mobile applications and technology space

"Definitely a good start for those who want to know more about cloud. After these sessions, we can definitely play around, compare various services, and go about building our own cloud."
- Steason Tee, Founder of Freak Lab

Thank You

A big shout out to all who attended #SLAsiaRoadshow and for the interesting discussions had. If you're looking for more dirt on SoftLayer at the Asia Roadshow, take a peek at e27's blog.

Also, thanks for the suggestions on what you would like to see in the next workshop, ideas on what startups would like to see from the cloud industry, and on how SoftLayer can continue building and improving itself. Keep them coming!

For more information on the workshops or to register for upcoming cities, drop us a note at marketingAP@softlayer.com.

Cheers
-Namrata
(Connect with me on LinkedIn or, Twitter)

October 9, 2014

Meeting Our Customers in Shanghai at Cloud Connect China 2014

At the Cloud Connect China 2014 event in Shanghai last month, SoftLayer met with over 2,000 industry experts, business leaders, and partners from around the world. Through our interactions with event-goers at our booth and following our Regional Sales Director Allen Poon’s keynote, “Growing on The Cloud: Faster, Easier, Economical,” we increased awareness in the APAC market, learned our customers wants and needs, and deepened relationships with our partners.

On top of that, we were honored to host our first exclusive customer luncheon in Shanghai, which included experts from the sales engineer, channel partner, and marketing teams. We were delighted to hear the great job we were doing from our customers:

“There are many things that we enjoy about SoftLayer, including the convenient purchasing process that allows us to easily and quickly try out a variety of cloud computing options. We also appreciate SoftLayer’s prompt support response time, which is very important to us. When we were with different cloud providers and had an outage or issue the support was slow or nonexistent and that hurt our business. SoftLayer’s global cloud footprint of data centers lets us put our game closer to our end users, and the world class CDN helps us improve the speed and reduce latency.”
–Fisher Yu, operations manager for JOYHUBS, a global game developer based in China

“I have been happy with SoftLayer since my first day at iFree Studio. The cloud infrastructure is easy to use and has every configuration I could possibly need. Also, SoftLayer’s service support team responds in a timely manner, and communication is fast and convenient.”
–Jeffery Chen, technical support engineer at iFree Studio, a premier mobile game developer and distributor based in Hong Kong.


It’s always an honor to meet with SoftLayer customers, and I hope to see you at our next event.

For all our readers in Asia below you will find the blog in its Chinese translation!

SoftLayer九月上海客户交流!

在上月的 2014全球云计算大会中国站 , SoftLayer很荣幸能与超过两千全球行业领导, 专家,以及合作伙伴会面。通过我们这次活动的交流以及区域销售主任Allen Poon的主题演讲: “在“云”上成长:更快速、更简单、更经济“, 提高了SoftLayer品牌在亚太区市场的认识,了解到客户及对我司的期望,同时也加深了在中国的合作伙伴关系.

另外, SoftLayer也很荣幸首次在中国与客户午餐聚会。来自销售、 销售工程师、 渠道合作伙伴的专家团队与大家分享最有影响力的游戏案例。 也很高兴听到我们正在从我们的客户做的出色的工作:

“自从用了SoftLayer 以后,有几个好处: 买东西比较方便,也可以先试试(试用)。我们还感谢 SoftLayer 的迅速支持响应时间,这是对我们非常重要。比如说如果一台服务器down机的时候,别的云供应商支持缓慢, 影响我们的业务。用SoftLayer后,一般我在网上发一个ticket就能解决,回复得比较快。 由于SoftLayer的数据中心点比较多,可以选择相应的地点的数据中心, 还可以用CDN去改善玩家的速度,提高玩家的体验速度和减低滞后时间”.”
–Fisher Yu先生, 运维经理, JOYHUBS, 在中国的全球游开发商。

“我从进公司以来就用SoftLayer, 它的云基础设施易于使用,我可能需要配置都有。此外,SoftLayer 的服务支持团队反应及时,沟通快速、 及时。 基本上早上订货,晚上都能找到相对的人, 沟通比较快,很方便。”
–Jeffery Chen先生,技术支持工程师,iFree Studio, 基地设在香港的游戏开发和分销商。

非常感谢大家一直以来对SoftLayer的支持, 希望下次活动再与您见面!

此致.

Winifred Wong (王小姐)
Regional Marketing Manager – GCG

October 6, 2014

G’day, Melbourne! SoftLayer’s LIVE in Australia.

Today, we’re excited to announce the launch of the newest SoftLayer data center in Melbourne, Australia! This facility is our first on the continent (with Sydney planned for later in the year), and it delivers that trademark SoftLayer service to our clients Down Under.

Our Aussie Mates

Over the years, our customer base has grown phenomenally in Australia, and it should come as no surprise that customers in the region have been clamoring for a SoftLayer data center Down Under to bring high performance cloud infrastructure even closer to them. These customers have grown to immense proportions with ahead-of-their-time value propositions and innovative ideas that have turned heads around the world.

A perfect example of that kind of success is HotelsCombined.com, an online travel platform designed to streamline the process of searching for and reserving hotel rooms around the world. Their story is nothing short of brilliant. A startup in 2005, they today serve more than 25 million visitors a month, has more than 20,000 affiliates, and a database of 800,000+ properties worldwide.

HotelsCombined.com partnered with SoftLayer to provision bare metal servers, virtual servers, load balancers, and redundant iSCSI storage around the world to best serve their global customer base. Additionally, they implemented data warehouse and predictive analytics capabilities on SoftLayer for their real-time predictive models and business intelligence tools.

Another great story is that of The Loft Group. I wrote about how they chose our cloud platform to roll out their Digital Learning Platform in a previous blog. They needed performance, analytics, monitoring, and scalability to accommodate their massive growth, and we were able to help.

Benefiting Down Under

Many of you have seen news about IBM’s plans to expand SoftLayer into Australia for a few months now. In fact, at the recent IBM Cloud Pre-Launch event (view the full event on demand here), Lance Crosby shared our vision for the region and the synergy that we are looking to create in the market.

Our expansion into Melbourne means that our customers have even more choice and flexibility when building their cloud infrastructure on our platform. With Australian data residency, many of our customers in Australia with location-sensitive workloads or regulatory/compliance data requirements immediately benefit from the new location. Additionally, with network points of presence in Sydney and Melbourne, users in Australia will see even better network performance when connecting to servers in any SoftLayer data center around the world. Users looking for additional redundancy in APAC have another location for their data, and customers who want to replicate data as though they are in the same rack can do so between Australia and one of our other locations.

Let the Bash Commence

To celebrate this exciting milestone, we have quite a few things lined up for the region. First up, a special promotion for all those who would like to check out the performance of this facility—new customers and our existing loyalists. You can get US$500 off on your first month's order (bare metal, private virtual, public virtual—anything and everything listed in our store!) for the Melbourne data center. More details on the promo, features, and services are available here.

Next up—parties! We have a couple of networking events planned. SoftLayer customers, partners, enthusiasts, and friends are invited to join us in Melbourne on October 9, and Auckland, New Zealand, on October 15 for a fun evening with SLayers and peers. If you’re in the area and want more details, email us at marketingAP@softlayer.com with the following information:

  • Subject: I Would Like to Attend SoftLayer Night: Celebrating Data Centre Go-Live
  • Body: Your Name, contact phone number, city where you would like to attend, and one line about why you would like to attend.

Space is limited, and you don’t have much time to reserve your spot, so let us know as soon as possible.

These are exciting times. I’m extremely eager to see how Australian businesses leverage these new in-country facilities and capabilities. Stay tuned for new stories as we hear from other happy customers.

Cheers.
@namrata_kapur

September 30, 2014

SELLING SOFTLAYER (in Amsterdam)

Selling SoftLayer services to Internet-centric companies—hosting resellers, Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) providers, big data and e-commerce companies—are no-brainers. These companies clearly see the advantages that come with having their servers (the backbone of their business) hosted by a specialist. They switch their capital expenses into variable costs that can be spread over time.

On the flip side are companies in non-Internet-centric industries—banking, health care, oil & gas, and aerospace. How do these companies find value in the IaaS offered by SoftLayer? The IT infrastructure (servers to be precise) accounts for less than 5 percent of their capital expenditure (CAPEX) as opposed to almost 95 percent for Internet-centric companies.

Will the same value proposition work for both Internet-centric and non-Internet-centric companies?

With Internet-centric companies (where servers constitute up to 95 percent of CAPEX), the majority of the workforce is server-savvy. This means there is a very high chance any contact we have with these companies will be with a server-savvy fellow. Selling SoftLayer will then be a question of how SoftLayer’s USPs differentiate from the competition.

The current industry trend is driving a faulty message: The cloud is a commodity.

The truth is: Unlike basic commodities (electricity, gas, or cable), where there is little or no differentiation between what the end user gets irrespective of the provider, cloud and hosting in general are different. This faulty commodity-based assumption drives the price wars in cloud computing.

Comparing apples and oranges cumulus and stratus.

To test and disprove this theory, I brought a customer’s systems engineer (a server expert) into a sales discussion with the CTO.

I requested to put the price negotiations on hold for about 4 hours, and evaluate the services first. To do this, I asked for the exact configuration that the customer had hosted with a competitor. I ordered the exact configuration on the SoftLayer platform and within 2 hours the servers were ready. When the customer’s system engineer tested the performance of the SoftLayer server and compared it to what they had from a competitor, the price comparison was thrown out the window for good.

There are many different facets wherein SoftLayer outperforms the competition but unfortunately, most prospective customers only see price.

For the non-Internet-centric companies, to reach the price discussion is a milestone in itself. Pricing negotiations only begin when the need and suitability (originality) have been established.

The IBM and SoftLayer effect.

As a salesperson, I subscribe to the SCOTSMAN Sales Qualification Matrix (Solution, Competition, Originality, Timescales, Size, Money, Authority, and Need). Most companies in this group need solutions. IaaS is just part of that solution. This is where IBM (Big Blue) comes into the picture. As a service giant in the IT Sector, IBM can and will build on SoftLayer’s IaaS prowess to conquer this landscape. The synergies that are coming from this acquisition will send shockwaves across the industry.

Question is: Will the stakeholders maximize this potential to the fullest?

- Valentine Che, Global Sales, AMS01

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