News Posts

October 22, 2016

The future of SoftLayer is bright. And it’s Bluemix.

Since the founding of SoftLayer in May of 2005, our motto has been “Innovate or Die.” Over the past decade, our business has grown exponentially and evolved to meet the needs of our customers and seize opportunities in the marketplace. The more things change, the more they stay the same.

Today, we’re excited to share the next big step in SoftLayer’s evolution as part of the IBM Cloud portfolio: IBM Bluemix is integrating SoftLayer products and services into its vast catalog of infrastructure, platform, and application services!

The SoftLayer products, services, tools, systems, and support you know and love will become a cornerstone of a unified Bluemix cloud experience that delivers the performance, flexibility, and consistency of SoftLayer infrastructure alongside the extensive catalog of cloud resources that include IBM Watson services, development runtimes, containers, database services, and more.

But enough of the fluff. What does this mean to you as a SoftLayer customer?

In the coming days, weeks, and months, you’ll start SoftLayer integrated more tightly into the Bluemix cloud platform, and with this integration, we’re bringing all of our cloud platform offerings under the Bluemix brand.

The most important thing to remember about this transition is that all of the SoftLayer systems, products, services, and support you know and love will remain in place as fundamental building blocks upon which the broader Bluemix catalog will be built.

Bluemix will be consistent with your SoftLayer experience:

  • For the next few months, all SoftLayer offerings will be available on both SoftLayer.com and IBM.com/Bluemix—which means you can order identical products and services on either site, and they’ll be deployed in the same data centers and managed in the same systems.
  • You still have access the your SoftLayer control portal to manage your cloud infrastructure environment.
  • The support teams for all platforms will remain exactly the same.

While our team places a high priority on preserving the SoftLayer customer experience, the opportunities available as a result of this integration into Bluemix are what we’re most excited about:

  • The SoftLayer control portal has been integrated into the Bluemix console to allow for a single dashboard to manage infrastructure and cloud services.
  • By linking your SoftLayer account to a Bluemix account, you’ll receive one invoice for all of your infrastructure and services.
  • The full catalog of Bluemix products and services is available for you to integrate into your own apps and systems, letting you do what you do better and more efficiently.

You may have seen a service notification about the availability of IBMid single sign-on authentication for your SoftLayer account, and we’re happy to announce that customers have the ability to link SoftLayer and Bluemix accounts as well.

So, what can you do now?

Well, you can keep doing what you’ve always done—we were intentional about making that possible. But if you want to take a more proactive approach to learning about what the future of SoftLayer looks like in Bluemix, we recommend heading over to the Bluemix homepage so you can see how our infrastructure offerings—like bare metal servers, virtual servers, cloud storage, security, and network products—are integrated into Bluemix.

And while you’re there, you can learn about some of the cool things you can do with Bluemix, like:

  • Optimize campaigns in real-time based on customer reactions using Watson Personality Insights.
  • Improve outcomes with Watson Alchemy API and Retrieve and Rank paired with high performance bare metal servers.
  • Securely store, analyze, and process your big data using database services with Apache Spark.

As we transition SoftLayer fully into Bluemix, please follow us over to the IBM Bluemix Blog to keep up with the latest announcements, news, and product information about your Bluemix infrastructure.

Innovate or Die.

-Kevin

July 11, 2016

Certified Ubuntu Images Available in SoftLayer

In partnership with Canonical, we are excited to announce today that SoftLayer is now an Ubuntu Certified Public Cloud Partner for Ubuntu guest images.  

For clients, this means you can harness the value of deploying Ubuntu certified images in SoftLayer. The value to our clients includes: 

  • Running Ubuntu on SoftLayer’s high performance and customizable virtual and bare metal server offerings
  • Ubuntu cloud guest image updates with enablement, publication, development, and maintenance across all data centers. Customers will have the latest Ubuntu features, compliance accreditations and security updates
  • Quality assurance ensures that customers enjoy one of the highest-quality Ubuntu experiences, including some of the fastest security patching of any Linux provider
  • Archive mirrors for faster updates retrieval for Ubuntu images
  • The opportunity to engage with Canonical for enterprise-grade support on Ubuntu cloud guest images, and use Landscape, Canonical’s award-winning system monitoring tool

In a continued effort to enhance client experience, SoftLayer’s partnership with Canonical assures clients as they look to accelerate transformation on Ubuntu workloads with a consistent SoftLayer experience.

“Canonical has a broad partnership with IBM with Ubuntu images already available on LinuxOne, Power and Z Systems,” said Anand Krishnan, EVP, Cloud, Canonical. “By signing this new public cloud partnership with SoftLayer we have made Ubuntu images available for its customers.”

Canonical continually maintains, tests, and updates certified Ubuntu images, making the latest versions available through Softlayer within minutes of their official release by Canonical. This means that you will always have the latest version of Certified Ubuntu images.

Please visit these pages for more information:

Find an Ubuntu Partner

Ubuntu Certified Public Cloud

About Canonical

Canonical is the company behind Ubuntu, the leading OS for container, cloud, scale-out and hyperscale computing. Sixty-five percent of large-scale OpenStack deployments are on Ubuntu, using both KVM and the pure-container LXD hypervisor for the world’s fastest private clouds. Canonical provides enterprise support and services for commercial users of Ubuntu.

Canonical leads the development of Juju, the model-driven operations system, and MAAS (Metal-as-a-Service), which creates a physical server cloud and IPAM for amazing data center operational efficiency. Canonical is a privately held company.

July 7, 2016

New SoftLayer Accounts Now With IBMid Authentication

Hi, and welcome to SoftLayer. We’re so happy you are joining our cloud family. For our new customers, if you haven’t heard the news, SoftLayer was acquired by IBM in 2013. With this comes transition, including the setup of an IBMid.

But this is a great news for our new customers because not only does this ID allow you to manage your SoftLayer account, but you can also access Bluemix-based services and resources by using a single sign-on. Although separate accounts, you can link your Bluemix and SoftLayer accounts. This is just a step toward providing you with an optimal IBM Cloud user experience.

Here’s what you need to know.

SoftLayer account login screen

Customers who created SoftLayer accounts after July 6, 2016 will need to follow the “IBMid Account Login” link at the bottom of the customer portal login page to use their IBMid to log in. Customers will be redirected to their Customer Portal Dashboard after their IBMid has been successfully authenticated.

Sign in to IBM

Two-Factor Authentication for IBMid Users

Customers with Two-Factor Authentication enabled will be asked to provide security code as shown below.

Two-Factor Authentication

How do I know if my account is using SoftLayer IDs or IBMids?

An IBMid is always an email address (e.g., joe@company.com). User accounts created after July 6, 2016 must follow the “IBMid Account Login” link and use their IBMid credentials, provided during their SoftLayer user creation process, to log into the SoftLayer customer portal.

If users do not know when their accounts were created and they’re using an email address to log in, they should attempt to use the SoftLayer login form first. In the future, these forms will be combined into a single one in order to simplify this experience.

Use of VPN Access and API Key

An IBMid cannot be used for VPN access. If a SoftLayer user has been granted VPN access, he or she can connect to VPN using the VPN username and password found on the customer’s profile page in the SoftLayer customer portal.

An IBMid cannot be used for API calls. If a SoftLayer user has been granted an API Key, that customer can access his or her API username and key on the profile page in the SoftLayer customer portal.

Access to VPN and API credentials has not changed for current users.

Edit User Profile

A Note to Our Current Customers

For the time being, existing accounts created prior to July 6, 2016 will continue to use the SoftLayer username and password authentication. If you have any questions, please feel free to contact your sales representative.

For more information, check out these KnowledgeLayer articles:

Reset the SoftLayer Customer Portal Password

Add a New User to a Customer Portal Account

Bluemix FAQ

Remove a User from the Customer Portal

Log in as a New User

Set Up Your Account

Customer Portal FAQ

Edit a User Profile

If you are experiencing issues with IBMid login, please email identsrv@us.ibm.com with the subject, "Problem Logging In With IBMid."

June 16, 2016

Larger Virtual Servers Now Available

You asked. We listened. We’re excited to announce that our clients can now provision virtual servers with more cores and more RAM.

Starting today, you’re now empowered to run high compute and in-memory intensive workloads on a public and private cloud with the same quick deployment and flexibility you’ve come to enjoy from SoftLayer. After all, you shouldn’t have to choose between flexibility and power.

Oh, and did we mention it’s all on demand? Deploy these new, larger sizes rapidly and start innovating—right now.

Whether you require a real-time analytics platform for healthcare, financial, or retail, these larger virtual servers provide the capabilities you need to harness and maximize analytics-driven solutions.

Popular use cases for larger virtual servers include real-time big data analytics solutions requiring millisecond execution as needed by organizations processing massive amounts of data, like weather companies. Given the immense amount of meteorological inputs required for any location, at any time, at millisecond speed, larger virtual server sizes power weather forecast responses in real-time.

With SoftLayer virtual servers, you can segment your data across public, private, and management networks for better reliability and speed. You get unmetered bandwidth across our private and management networks at no additional charge, and unmetered inbound bandwidth on our public network. As real-time data-intensive workloads are developed, SoftLayer ensures that our best-in-class network infrastructure can retrieve and move data with speed.

New Sizes

Drum roll, please! Our newest offerings include:

Public virtual servers

Private virtual servers

Public virtual servers will be customizable, but will have limitations on various core/RAM ratios. Private nodes will provide complete customization.

With the introduction of larger virtual servers, SoftLayer will also reconfigure socket/core ratios. The number of cores per socket is reflected below for newly deployed virtual servers:

Core:Socket Ratios

For clients using third-party software on virtual servers, it is recommended that you work with your software vendor to ensure socket-based licensing is properly licensed. 

Data Center Availability

Currently, larger public and private virtual servers will only be available in select data centers, with more coming online in the near future. The following locations will offer public and private virtual server combinations configured with more than 16 cores or more than 64 GB RAM:

Locations of larger public and private virtual servers

For more information on virtual servers and for pricing, read here.

We are always interested to see how you are flying in the cloud and how these larger virtual servers help drive value for your business. Please connect with us on Twitter: @milan3patel and @conradjjohnson.

-Milan Patel

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May 17, 2016

New routes configured for SoftLayer customers

Customers will see a new route configured on a newly provisioned customer host or on a customer host after a portal-initiated OS reload. This is part of a greater goal to enable new services and offerings for SoftLayer customers. This route will direct traffic addressed to hosts configured out of the 161.26.0.0/16 network block (161.26.0.0 -161.26.255.255) to the back end private gateway IP address configured on customer servers or virtual server instances.

The 161.2.0.0/16 address space is assigned to SoftLayer by IANA and will not be advertised over the front end public network. This space will be used exclusively on SoftLayer’s backend private network, will never conflict with network addresses on the Internet, and should never conflict with address space used by third-party VPN service providers.

This new route is similar to the 10.0.0.0/8 route already located on SoftLayer hosts, in that SoftLayer services are addressed out of both ranges. Also, both the 10.0.0.0/8 route and the 161.26.0.0/16 route will need to be configured on a customer host if it is required to access all SoftLayer services hosted on the back end private network. Unlike the 10.0.0.0/8 range, the 161.26.0.0/16 range will be used exclusively for SoftLayer services. Customers will need to ensure that ACL/firewalls on customer servers, virtual server instances, and gateway appliances are configured to allow connectivity to the 161.26.0.0/16 network block to access these new services.

For more information on this new route, including how to configure existing systems to use them, read more on KnowledgeLayer.

-Curtis

May 5, 2016

Everything you need to know about IBM POWER8 on SoftLayer

SoftLayer provides industry-leading cloud Infrastructure as a Service from a growing number of data centers around the world. To enable clients to draw critical insights and make better decisions faster, now there’s even more good news—customers and partners can use and rely on the secure, flexible, and open platform of IBM POWER Systems, which have just become available in SoftLayer’s DAL09 data center.

POWER8 servers are built with a processor designed and optimized specifically for big data workloads combining compute power, cutting-edge memory bandwidth, and I/O in ways that result in increased levels of performance, resiliency, availability, and security.

IBM POWER systems were designed to run many of the most demanding enterprise applications, industry-specific solutions, relational database management systems, and high performance computing environments. POWER8 servers are an ideal system for Linux and support a vast ecosystem of OpenSource, ISV, and IBM SW Unit products, giving clients a single, industry-leading open architecture (IBM POWER) in which to store, retrieve, and derive value from the “gold mine” of next generation applications.

The new POWER8 servers available from SoftLayer offer an optimal hybrid cloud infrastructure to test new Linux workloads in a secure and isolated cloud environment with reduced risk. As clients explore newer use cases like advanced analytics, machine learning, and cognitive computing against the combination of vast amounts of both structured and unstructured data, POWER8 and SoftLayer are in a unique position to accelerate client value. This new offering will also continue to leverage the rapidly expanding community of developers contributing to the OpenPOWER ecosystem as well as thousands of independent software vendors that support Linux on Power applications.

With the explosive growth of both structured and unstructured data, it requires businesses to derive insights and change faster than ever to keep pace. The cloud enables you to do just that. Our new and unique solution pairs SoftLayer’s Network-Within-a-Network topology for true out-of-band access, an easy-to-use customer portal, and robust APIs for full remote access of all product and service management options—with the unique high performance technology from IBM POWER8 to help accelerate the creation and delivery of the next generation of IT solutions.    

For more details, visit our POWER8 servers page.

 

-Chuck Calio,  IBM Power Systems Growth Solution Specialist

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March 2, 2016

The SLayer Standard Vol. 2, No. 6: IBM InterConnect 2016 Round-Up

Another IBM InterConnect is in the books! As we get back to our daily routines, let’s reminisce on the announcements, innovations, and fun from last week in Vegas.

The conference started with some big news at the General Session. A new partnership between VMware and IBM was announced, letting you move to IBM Cloud while preserving your existing IT investments.

But that was only the tip of the iceberg; Robert LeBlanc, SVP of IBM Cloud, revealed several other major partnerships. The list included new relationships with Apple, GitHub, and Bitly, among others. Catch up with a breakdown of the major stories. Beyond the General Session, day one was full of breakout sessions, Solutions EXPO activities, and more.

 

Tuesday’s General Session focused on the topic of transformation. Our experts and customers took to the main stage at Mandalay Bay to talk about advancements in IT infrastructure for companies as vital to the adapting to change in the enterprise structure. The debut of the Server Challenge 3 also began to heat up on Tuesday, as buzz about Robert LeBlanc’s top score made the rounds.

The General Session on Wednesday focused on change and growth using IBM Watson, IBM Bluemix, and SoftLayer. The day was topped off by a performance from Sir Elton John, who rocked the MGM Grand Garden Arena.

Looking for more information on all the action from IBM InterConnect 2016? Check out IBM Cloud’s daily highlights blog. See you next year, Las Vegas!

-Rachel

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February 16, 2016

The SLayer Standard Vol. 2, No. 5: IBM InterConnect 2016 Edition

IBM InterConnect is almost here! To help you get the most out of your time at the conference (and so you’ll spend less time looking at your phone or conference guide), we’re giving you all the need-to-know info so you can keep up with us in Vegas.

The Top 10 SoftLayer Sessions at InterConnect

With so many sessions at InterConnect, it is easy to miss the best ones. To hone in on your session selections, we’ve made a list of our top 10 SoftLayer sessions (in our humble opinion). With more than 60 SoftLayer-related sessions to choose from, this will point you in the right direction. You won’t want to miss any of these: 

CCI-6675: Bringing High Performance Computing Capabilities to the Cloud
Jerry Gutierrez, Global HPC Sales Leader, SoftLayer, an IBM Company  & Todd Mostak, MapD
Monday, February 22 @ 10:30 am — Breakers G — Mandalay Bay SOUTH

CSD-6379: Cloud Infrastructure Directions: Save Time and Money by Exploiting IBM SoftLayer
Marc Jones, CTO Softlayer, an IBM Company
Monday, February 22 @ 12:00 pm — Mandalay Ballroom A — Mandalay Bay SOUTH

CCI-5348: Infrastructure as a Toolbox
Phil Jackson, Manager Sales Engineering, SoftLayer, an IBM Company
Monday, February 22 @ 12:00 pm — Breakers K — Mandalay Bay SOUTH

CCI-4061: SoftLayer Versus the Competition: A Price/Performance Evaluation of Cloud Providers
Matt Walli, Consulting Performance Engineer, IBM & Dan Lucky, Micro Strategies Inc.
Monday, February 22 @ 3:00 pm — Breakers K — Mandalay Bay SOUTH

DDD-3106: Elevate Your Continuous Delivery Strategy Above the Rolling Clouds
Michael Elder, Senior Technical Staff Member, IBM
Tuesday, February 23 @ 8:30 am — Mandalay Ballroom K — Mandalay Bay SOUTH

CCI-6240: NGames Shares Good Gaming Industry Experiences from Working With IBM SoftLayer
Sandala Wang, Mid- Market Client Rep, IBM
Tuesday, February 23 @ 10:00 am — Breakers K — Mandalay Bay SOUTH

CCI-2831: Everyday Infrastructure Challenges for Your Enterprise That Vanish with IBM SoftLayer
Sravan Akkapelly, Miracle Software Systems, Inc.
Wednesday, February 24 @ 10:00 am — Mandalay Ballroom D — Mandalay Bay SOUTH

YPS-2751: The Hybrid Cloud Built to Perform with POWER8 in IBM SoftLayer
Alise Spence, Power Systems Cloud Offering Manager & Bob Sullivan, Executive Project Manager - Power Integrated Offerings, IBM
Wednesday, February 24 @ 1:15 pm — Lagoon J — Mandalay Bay SOUTH

CLD-5118: Taking the Next Hot Mobile Game Live with Docker and IBM SoftLayer
Daniel Krook, Senior Software Engineer & Shaun Murakami, Lead Architect - IBM Cloud Labs, IBM; Scott Porter, Firemonkeys; Lennart Goedhart, Electronic Arts (EA) Melbourne Firemonkeys
Wednesday, February 24th @ 3:45 pm — Breakers L — Mandalay Bay SOUTH

CBP-4461: Integrating Private Cloud into Your Enterprise
Christopher Von Koschembahr, Executive IT Management Consultant, IBM & Melissa Maheux, TriDatum Solutions
Wednesday, February 24th @ 4:45 pm — Breakers J — Mandalay Bay SOUTH

The IBM Cloud Zone

When you’re in Mandalay Bay, drop in to the Solution Expo (South Convention Center, Level 1, Bayside C&D) and head over to the IBM Cloud Zone. That’s where you’ll find the Bluemix and SoftLayer hub. We’ll be doing live demos, showing you the power of our infrastructure in action. You’ll also find the beloved Server Challenge there—with a twist. 

Want more details on the Solution Expo? Download the IBM Events App for Android or Apple for even more conference details. 

Party time at IBM InterConnect

All work and no play make IBMers a dull bunch. After busy days at the conference, we’ll kick back, relax, and enjoy a performance from The Rocket Man himself, Sir Elton John! On Wednesday, February 24, IBM InterConnect and Rocket are sponsoring a performance just for IBM InterConnect attendees.

Prefer to shake it? Dust off those dancin’ shoes on Wednesday, February 24 and party like only IBM can at Hakkasan. From 8:00–10:00 pm, a bash featuring five levels of dance floors, DJs, food, private VIP spots, and your fellow InterConnect attendees caps off the night. Your badge is your ticket to the party.

See you next week in Las Vegas!

-Rachel  

 

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February 2, 2016

The SLayer Standard Vol. 2, No. 4

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

What does Marc Jones have to say about SoftLayer?

Our CTO Marc Jones sat down for an interview with Angel Diaz, IBM VP Cloud Technology & Architecture, host of IBM Cloud Dragon Dojo Series. Marc discusses his start at SoftLayer, the benefits of the SoftLayer cloud platform, dark fiber matter, and the importance of global reach. Instead of telling you what he said, you can watch it. 

Find a bit more about it here

IBM Watson business gets a new general manager.

IBM’s acquisition of the Weather Company is now complete, and that means a few changes are afoot. First, all of the Weather Company’s workloads are now running in IBM Cloud data centers. And second, David Kenny, who was the Weather Company CEO, is now in charge of Watson business.

In his new role, Kenny says his primary objective is to make Watson an even more robust platform and a leader in cognitive computing. In TechCrunch, he noted that the weather platform is not just about weather data. The massive amount of data that The Weather Channel takes in is used across various industries to help both companies and consumers make well-educated choices. All of this data will also be a boon to Watson as IBM continues to grow the AI platform with the Weather Company’s data sets.

“Obviously we ingest more weather data than others and process it in the cloud for pilots, insurers or farmers or ordinary citizens to make better informed decisions. But that platform can be reused for other unstructured data sets… this will be helpful for IBM in other business areas. What we have figured out at the Weather Company, and IBM will continue to explore across more IoT applications, is how to take data from lots of places and turn that into decisions to help make things work,” Kenny said.

Find out more about it here.

-Rachel  

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January 25, 2016

The SLayer Standard Vol. 2, No. 3

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

UStream joins the IBM family.
IBM has announced an exciting new addition to the family. We would like to welcome UStream to the team and a new cloud video services unit they will join. TechCrunch reported, “Braxton Jarratt, who came to IBM as part of the ClearLeap deal, has been chosen to run this new unit. He says UStream gives the company that missing streaming piece that allows them to form this unit with a full-service enterprise video offering.”

Jarrett also said that IBM “plans to incorporate other pieces like Watson for analytics, something that customers were asking for around video delivery at CES earlier this month. They want to know information like how long people are engaged and what kinds of actions they can take to stop churn.”

Get for information on the deal here.

IBM Watson is the future of artificial intelligence.
The head of IBM Watson, Mike Rhodin sat down for an interview with Forbes to talk about the future of artificial intelligence.

Since Watson’s appearance on Jeopardy!, it started a time that Rhodin considers “in-market experimentation.” During that time they worked with major names in the healthcare industry that “wanted to start to experiment with the technology–not to play Jeopardy!, but to use the underlying technology to start to solve problems.”

Rhodin noted, “The second thing that was a key decision about the launch of the commercial project was the creation of an open ecosystem: we would open up the APIs on platforms so that startups could get access to the technology and start to build out businesses on top of it.” This led to the beginning of the Watson Group made up of a few customers and a little group of startups who utilized the technology. That is when the ecosystem project took off.

Learn more about how Watson works and where it is going here.

-Rachel

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