Softlayer Posts

November 18, 2014

Your Direct Link into the SoftLayer Cloud

Remember the days when cellular companies charged additional fees for calls placed during peak hours or for text messages that exceeded your plan?

The good news is those days are pretty much over for cellular services thanks to unlimited text and data plans. The bad news is there are cloud and hosting providers who adhere to those same old billing practices of charging customers for every single communication their severs send or receive.

At SoftLayer we do things differently. All of our servers come with included terabytes of outbound bandwidth—5TB for virtual servers and 20TB for bare metal servers. Now you probably just noticed I specifically mentioned outbound bandwidth, and that's because we don't charge anything, nothing, zip, zilch for all traffic inbound to any of our servers, nor do we charge for any bandwidth usage across our Global Private Network.

Imagine the possibilities of what you could build on a Global Private Network that essentially comes free of charge just by being a SoftLayer customer.

  • How about building that true disaster recovery solution that you’re always talking about?
  • How about moving all of your backups offsite now that the necessary bandwidth requirements and costs aren’t standing in your way?
  • Or maybe it’s time to offer your app a little GSLB now that replicating data across remote sites, which hasn’t been feasible over the public Internet due to latency or security concerns, is now feasible?

We help put all these dreams within grasp thanks to Direct Link. Tap directly into our Global Private Network at connection speeds of 1Gbps or 10Gbps to establish a Direct Link into any of our 19 network PoPs (more PoPs are being added regularly). You’ll have the ability to seamlessly extend your private networks directly into SoftLayer. Not only does a Direct Link give you access to one of the world’s largest and fastest private networks, it gives you access to elastically scale your compute and storage on demand.

Many companies look to the cloud as a way to reduce capex and adjust spending on demand but hesitate to move workloads due to latency or security concerns. I'd like to say that latency isn’t even worth thinking twice about at SoftLayer. But don't take my word for it; take a peek at our Looking Glass, and see for yourself. In regards to security, a SoftLayer Direct Link enables you to build and deliver secure services on our private network without having to expose your servers to the public Internet.

For more information on Direct Link and connectivity check out KnowledgeLayer or this blog where the author digs into the technical details and explains how enterprise customers benefit from Direct Link with GRE Tunnels.

Thanks,
JD Wells

Categories: 
November 4, 2014

Cloud Conversations Ruled at the SoftLayer Asia Roadshow

Kuala Lumpur, Jakarta, Bangkok, Singapore, & Hong Kong

For those who couldn’t make it to one of the sessions, here are some of the highlights from our Kick aaS five-city SoftLayer whirlwind tour. For the scoop on the entire event, check out the first Asia Roadshow blog.

We met with amazing startups, developers, and entrepreneurs during our technical workshops who were all eager to explore, grow, and exploit cloud computing to its full capacity. We talked about industry best practices and global trending use cases.

It’s so exciting to see the tech community interested in the cloud adoption in Asia and where and how it’s taking today’s businesses!

Tales From #SLAsiaRoadshow

Harold Smith, director of sales engineering at SoftLayer (@Hslmith), kick started the workshops with an introduction to SoftLayer’s cloud infrastructure and business model. He discussed: the security of private clouds, the applicability of auto-scaling, tagging virtual servers, assigning static IPs, moving workloads between onsite servers and SoftLayer environment, and so much more.

Kevin Tan (@s1lve3rd3m0n), CEO, Double Edge Software and Iskandar Reza (@iskandarreza), Cirrus Byte commented that the introduction to the company was an eye opener, and they were glad to get the technical overview of the services, control portal and flexibility offered by SoftLayer cloud.

A chunk of the workshop focused on technical hands-on-training. Phil Jackson, lead developer advocate (@underscorephil), and Chris Gallo, developer community advocate (@allmightspiff), set up attendees with demo accounts to run test scenarios and taught folks how to automate a blog on the cloud.

Casey Lau, Catalyst lead (@casey_lau) and Mic Kwok, sales engineer, also joined us in Hong Kong to discuss how other startups leverage the cloud.

"I am not really a techie, but the presentation, set up of the servers, and login was so nice and easy. I would definitely recommend this workshop and SoftLayer to my startup friends in KL [Kuala Lumpur] and PJ[(Petaling Jaya]."
- @hazimsufyan, a student of IT and business technology

Reaching Out to the Asian Community

One the reasons we planned this workshop series was to help inform the startup and developer communities in Asia about the various cloud models available to deploy their innovative ideas and applications.

"The monthly and hourly packages offered without contracts are amazing as most of us would not want to be tied in long-term contracts."
-@jemhor, a consultant in mobile applications and technology space

"Definitely a good start for those who want to know more about cloud. After these sessions, we can definitely play around, compare various services, and go about building our own cloud."
- Steason Tee, Founder of Freak Lab

Thank You

A big shout out to all who attended #SLAsiaRoadshow and for the interesting discussions had. If you're looking for more dirt on SoftLayer at the Asia Roadshow, take a peek at e27's blog.

Also, thanks for the suggestions on what you would like to see in the next workshop, ideas on what startups would like to see from the cloud industry, and on how SoftLayer can continue building and improving itself. Keep them coming!

For more information on the workshops or to register for upcoming cities, drop us a note at marketingAP@softlayer.com.

Cheers
-Namrata
(Connect with me on LinkedIn or, Twitter)

October 28, 2014

SoftLayer and AWS: What's the Difference?

People often compare SoftLayer with Amazon Web Services (AWS).

It’s easy to understand why. We’ve both built scalable infrastructure platforms to provide cloud resources to the same broad range of customers—from individual entrepreneurs to the world’s largest enterprises.

But while the desire to compare is understandable, the comparison itself isn’t quite apt. The SoftLayer platform is fundamentally different from AWS.

In fact, AWS could be run on SoftLayer. SoftLayer couldn’t be run on AWS.

AWS provisions in the public cloud.

When AWS started letting customers have virtual machines deployed on the infrastructure that AWS had built for their e-commerce business, AWS accelerated the adoption of virtual server hosting within the existing world of Web hosting.

In an AWS cloud environment, customers order the computing and storage resources they need, and AWS deploys those resources on demand. The mechanics of that deployment are important to note, though.

AWS has data centers full of physical servers that are integrated with each other in a massive public cloud environment. These servers are managed and maintained by AWS, and they collectively make up the available cloud infrastructure in the facility.

AWS installs a virtualization layer (also known as hypervisor) on these physical servers to tie the individual nodes into the environment’s total capacity. When a customer orders a cloud server from AWS, this virtualization layer finds a node with the requested resources available and provisions a server image with the customer’s desired operating system, applications, etc. The entire process is quick and automated, and each customer has complete control over the resources he or she ordered.

That virtualization layer is serving a purpose, and it may seem insignificant, but it highlights a critical difference in their platform and ours:

AWS automates and provisions at the hypervisor level, while SoftLayer automates and provisions at the data center level.

SoftLayer provisions down to bare metal resources.

While many have their sights on beating AWS at its own game, SoftLayer plays a different game.

SoftLayer platform is designed to give customers complete access and control over the actual infrastructure that they need to build a solution in the cloud. Automated and remote ordering, deployment, and management of the very server, storage, and security hardware resources themselves, are hosted in our data centers so that customers don’t have to build their own facilities or purchase their own hardware to get the reliable, high performance computing they need.

Everything in SoftLayer data centers is transparent, automated, integrated, and built on an open API that customers can access directly. Every server is connected to three distinct physical networks so that public, private, and management network traffic are segmented. And our expert technical support is available for all customers, 24x7.

Notice that the automation and integration of our platform happens at the data center level. We don’t need a virtualization layer to deploy our cloud resources. As a result, we can deploy bare metal servers in the same way AWS deploys public cloud servers (though, admittedly, bare metal servers take more time to deploy than virtual servers in the public cloud). By provisioning down to a lower level in the infrastructure stack, we’re able to offer customers more choice and control in their cloud environments:

In addition to the control customers have over infrastructure resources, with our unique network architecture, their servers aren’t isolated inside the four walls of a single data center. Customers can order one server in Dallas and another in Hong Kong, and those two servers can communicate with each other directly and freely across our private network without interfering with customers’ public network traffic. So with every new data center we build, we geographically expand a unified cloud footprint. No regions. No software-defined virtual networks. No isolation.

SoftLayer vs. AWS

Parts of our cloud business certainly compete with AWS. When users compare virtual servers between us, they encounter a number of similarities. But this post isn’t about comparing and contrasting offerings in the areas in which we’re similar … it’s about explaining how we’re different:
  • SoftLayer is able to provision bare metal resources to customers. This allows customers free reign over the raw compute power of a specific server configuration. This saves the customer from the 2–3 percent performance hit from the hypervisor, and it prevents “noisy neighbors” from being provisioned alongside a customer’s virtual server. AWS does not provision bare metal resources.

  • AWS differentiates “availability zones” and “regions” for customers who want to expand their cloud infrastructure into multiple locations. SoftLayer has data centers interconnected on a global private network. Customers can select the specific SoftLayer data center location they want so they can provision servers in the exact location they desire.

  • When AWS customers move data between their AWS servers, they see “Inter-Region Data Transfer Out” and “Intra-Region Data Transfer” on their bills. If you’re moving data from one SoftLayer facility to another SoftLayer facility (anywhere in the world), that transfer is free and unmetered. And it doesn’t fight your public traffic for bandwidth.

  • SoftLayer bare metal servers ordered with monthly billing include 20TB/mo of public outbound bandwidth, and virtual servers ordered with monthly billing include 5TB/mo of public outbound bandwidth. With AWS, customers pay a per-GB charge for bandwidth on every bill.

  • SoftLayer offers a broad range of management, monitoring, and support options to customers at no additional cost. AWS charges for monitoring based on metrics, frequency, and number of alarms per resource. And having access to support requires an additional monthly cost.

Do SoftLayer and AWS both offer Infrastructure as a Service? Yes.

Does that make SoftLayer and AWS the same? No.

-@khazard

October 14, 2014

Enterprise Customers See Benefits of Direct Link with GRE Tunnels

We’ve had an overwhelming response to our Direct Link product launch over the past few months and with good reason. Customers can cross connect into the SoftLayer global private network with a direct link in any of our 22 points of presence (POPs) providing fast, secure, and unmetered access to their SoftLayer infrastructure from their remote data center locations.

Many of our enterprise customers who’ve set up a Direct Link want to balance the simplicity of a layer three cross connection with their sophisticated routing and access control list (ACL) requirements. To achieve this balance, many are using GRE tunnels from their on-premises routers to their SoftLayer Vyatta Gateway Appliance.

In previous blogs about Vyatta Gateway Appliance, we’ve described some typical use cases as well as highlighted the differences between the Vyatta OS and the Vyatta Appliance. So we’ll focus specifically on using GRE tunnels here.

What is GRE?
Generic Routing Encapsulation (GRE) is a protocol for packet encapsulation to facilitate routing other protocols over IP networks (RFC 2784). Customers typically create two endpoints for the tunnel; one on their remote router and the other on their Vyatta Gateway Appliance at SoftLayer.
How does GRE work?
GRE encapsulates a payload, an inner packet that needs to be delivered to a destination network, within an outer IP packet. Between two GRE endpoints all routers will look at the outer IP packet and forward it towards the endpoint where the inner packet is parsed and routed to the ultimate destination.
Why use GRE tunnels?
If a customer has multiple subnets at SoftLayer that need routing to, these would need multiple tunnels to each if they were not encapsulating with GRE. Since GRE encapsulates traffic within an outer packet, customers are able to route other protocols within the tunnel and route multiple subnets without multiple tunnels. A GRE endpoint on Vyatta will parse the packets and route them, eliminating that challenge.

Many of our enterprise customers have complex rules governing what servers and networks can communicate with each other. They typically build ACLs on their routers to enforce those rules. Having a GRE endpoint on a Vyatta Gateway Appliance allows customers to route and manage internal packets based on specific rules so that security models stay intact.

GRE tunnels can allow customers to keep their networking scheme; meaning customers can add IP addresses to their SoftLayer servers and directly access them eliminating any routing problems that could occur.

And, because GRE tunnels can run inside a VPN tunnel, customers can put the GRE inside of an IPSec tunnel to make it more secure.

Learn More on KnowledgeLayer

If you are considering Direct Link to achieve fast and unmetered access with the help of GRE tunnels and Vyatta Gateway Appliance but need more information, the SoftLayer KnowledgeLayer is continually updated with new information and best practices. Be sure to check out the entire section devoted to the Vyatta Gateway Appliance.

- Seth

Categories: 
October 9, 2014

Meeting Our Customers in Shanghai at Cloud Connect China 2014

At the Cloud Connect China 2014 event in Shanghai last month, SoftLayer met with over 2,000 industry experts, business leaders, and partners from around the world. Through our interactions with event-goers at our booth and following our Regional Sales Director Allen Poon’s keynote, “Growing on The Cloud: Faster, Easier, Economical,” we increased awareness in the APAC market, learned our customers wants and needs, and deepened relationships with our partners.

On top of that, we were honored to host our first exclusive customer luncheon in Shanghai, which included experts from the sales engineer, channel partner, and marketing teams. We were delighted to hear the great job we were doing from our customers:

“There are many things that we enjoy about SoftLayer, including the convenient purchasing process that allows us to easily and quickly try out a variety of cloud computing options. We also appreciate SoftLayer’s prompt support response time, which is very important to us. When we were with different cloud providers and had an outage or issue the support was slow or nonexistent and that hurt our business. SoftLayer’s global cloud footprint of data centers lets us put our game closer to our end users, and the world class CDN helps us improve the speed and reduce latency.”
–Fisher Yu, operations manager for JOYHUBS, a global game developer based in China

“I have been happy with SoftLayer since my first day at iFree Studio. The cloud infrastructure is easy to use and has every configuration I could possibly need. Also, SoftLayer’s service support team responds in a timely manner, and communication is fast and convenient.”
–Jeffery Chen, technical support engineer at iFree Studio, a premier mobile game developer and distributor based in Hong Kong.


It’s always an honor to meet with SoftLayer customers, and I hope to see you at our next event.

For all our readers in Asia below you will find the blog in its Chinese translation!

SoftLayer九月上海客户交流!

在上月的 2014全球云计算大会中国站 , SoftLayer很荣幸能与超过两千全球行业领导, 专家,以及合作伙伴会面。通过我们这次活动的交流以及区域销售主任Allen Poon的主题演讲: “在“云”上成长:更快速、更简单、更经济“, 提高了SoftLayer品牌在亚太区市场的认识,了解到客户及对我司的期望,同时也加深了在中国的合作伙伴关系.

另外, SoftLayer也很荣幸首次在中国与客户午餐聚会。来自销售、 销售工程师、 渠道合作伙伴的专家团队与大家分享最有影响力的游戏案例。 也很高兴听到我们正在从我们的客户做的出色的工作:

“自从用了SoftLayer 以后,有几个好处: 买东西比较方便,也可以先试试(试用)。我们还感谢 SoftLayer 的迅速支持响应时间,这是对我们非常重要。比如说如果一台服务器down机的时候,别的云供应商支持缓慢, 影响我们的业务。用SoftLayer后,一般我在网上发一个ticket就能解决,回复得比较快。 由于SoftLayer的数据中心点比较多,可以选择相应的地点的数据中心, 还可以用CDN去改善玩家的速度,提高玩家的体验速度和减低滞后时间”.”
–Fisher Yu先生, 运维经理, JOYHUBS, 在中国的全球游开发商。

“我从进公司以来就用SoftLayer, 它的云基础设施易于使用,我可能需要配置都有。此外,SoftLayer 的服务支持团队反应及时,沟通快速、 及时。 基本上早上订货,晚上都能找到相对的人, 沟通比较快,很方便。”
–Jeffery Chen先生,技术支持工程师,iFree Studio, 基地设在香港的游戏开发和分销商。

非常感谢大家一直以来对SoftLayer的支持, 希望下次活动再与您见面!

此致.

Winifred Wong (王小姐)
Regional Marketing Manager – GCG

October 8, 2014

An Insider’s Look at Our Data Centers

I’ve been with Softlayer over four years now. It’s been a journey that has taken me around the world—from Dallas to Singapore to Washington D.C, and back again. Along the way, I’ve met amazingly brilliant people who have helped me sharpen the tools in my ‘data center toolbox’ thus allowing me to enhance the customer experience by aiding and assisting in a complex compute environment.

I like to think of our data centers as masterpieces of elegant design. We currently have 14 of these works of art, with many more on the way. Here’s an insider’s look at the design:

Keeping It Cool
Our POD layouts have a raised floor system. The air conditioning units chill from the front bottom of the servers on the ‘cold rows’ passing through the servers on the ‘warm rows.’ The warm rows have ceiling vents to rapidly clear the warm air from the backs of the servers.

Jackets are recommended for this arctic environment.

Pumping up the POWER
Nothing is as important to us as keeping the lights on. Every data center has a three-tiered approach to keeping your servers and services on. Our first tier being street power. Each rack has two power strips to distribute the load and offer true redundancy for redundant servers and switches with the remote ability to power down an individual port on either power strip.

The second tier is our batter backup for each POD. This offers emergency response for seamless failover when street power is no more.

This leads to the third step in our model, generators. We have generators in place for a sustainable continuity of power until street power has returned. Check out the 2-megawatt diesel generator installation at the DAL05 data center here.

The Ultimate Social Network
Neither power nor cooling matter if you can’t connect to your server, which is where our proprietary networking topography comes to play. Each bare metal server and each virtual server resides in a rack that connects to three switches. Each of those switches connects to an aggregate switch for a row. The aggregate switch connects to a router.

The first switch, our private backend network, allows for SSL and VPN connectivity to manage your server. It also gives you the ability to have server-to-server communication without the bounds of bandwidth overages.

The second switch, our public network, provides pubic Internet access to your device, which is perfect for shopping, gaming, coding, or whatever you want to use it for. With 20TB of bandwidth coming standard for this network, the possibilities are endless.

The third and final switch, management, allows you to connect to the Intelligent Platform Management Interface that provides tools such as KVM/hardware monitoring/and even virtual CDs to install an image of your choosing! The cables to your devices from the switches are color-coded, port-number-to-rack-unit labeled, and masterfully arranged to maximize identification and airflow.

A Soft Place for Hardware
The heart and soul of our business is the computing hardware. We use enterprise grade hardware from the ground up. We offer our smallest offering of 1 core, 1GB RAM, 25GB HDD virtual servers, to one of our largest quad 10-core, 512GB RAM, multi 4TB HDD bare metal servers. With excellent hardware comes excellent options. There is almost always a path to improvement. Meaning, unless you already have the top of the line, you can always add more. Whether it be additional drive, RAM, or even processor.

I hope you enjoyed the view from the inside. If you want to see the data centers up close and personal, I am sorry to say, those are closed to the public. But you can take a virtual tour of some of our data centers via YouTube: AMS01 and DAL05

-Joshua Fox

October 2, 2014

SoftLayer Rocks the 2014 cPanel Conference

For the past two days, SoftLayer set up shop at the 2014 cPanel® Conference held in Houston, TX. We mingled. We administered the Server Challenge II (more on that later) . . . And, we talked to Aaron Phillips, chief business officer at cPanel.

Holy cup of coffee; this guy has so much energy! Clad in shorts, a t-shirt, and Adidas Gazelle’s, this CBO was not what I expected, but neither is cPanel for that matter. Reading Phillips’ bio offers a glimpse into the cPanel culture; he pokes fun at the fact he never thought he would be working for a “company started by a 14-year-old genius.”(Maybe that’s why he can get away with the shorts.)

Regardless, you can’t dismiss cPanel’s expertise when it comes to specializing in control panel software. The cPanel software package automates server tasks by providing an accessible interface to help website owners manage their sites.

So Aaron, can you give us a brief overview of what the cPanel conference is all about?

The cPanel Conference is in its ninth year, and we really put this together to network, talk about web hosting, and give our partners a sneak peek at what we’re up to. I attended the event even before I came onboard at cPanel, and each year just gets bigger and better. It’s the conference I look forward to each year.

Oh yeah? Any big announcements this week?

Yep. We have a new update to our system. Our user interface is available in 29 languages. It’s really going to help our global customers and help our partners that have global customers like SoftLayer.

How so?

The quality of translations have improved dramatically. The older system we called LANG often created partial sentences which caused a lot of problems with translations. Our ‘newer model,’ Maketext, is more flexible and feature rich. We’ve also edited our content on the interface making it easier to translate. This also eases translation in languages read from right-to-left.

When do you anticipate a go-live date?

We’re in the beta stage but will be complete soon. Like, any day now.

Speaking of SoftLayer, what does cPanel think of us?

You guys were one of our first customers, and you’re one of our biggest customers. We go way back . . . like EV1 days. We love you guys over at SoftLayer. Enjoy the conference! Gotta run.

[Maybe that’s why he wears the Gazelle’s].

Speaking the Language – 29 Languages

Arabic French Japanese Spanish
Chinese German Korean Swedish
Czech Greek Latin American Spanish Thai
Danish Hebrew Malay Traditional Chinese
Dutch Hungarian Norwegian Turkish
English Iberian Spanish Polish Ukrainian
Filipino Indonesian Portuguese Vietnamese
Finnish Italian Romanian

The Server Challenge II Continues to Kick aaS and Take Names
We don’t like to brag, but we have the best booth setup of all time. Why? Because of the Server Challenge II. We would like to congratulate Mike Levine, Product Manager at OpenSRS (with the high score of 1:00.05) who beat out the hundreds of contenders who participated at the 2014 cPanel Conference.

-JRL

October 1, 2014

Virtual Server Update

Good morning, afternoon, evening, or night, SoftLayer nation.

We want to give you an update and some more information on maintenance taking place right now with SoftLayer public and private node virtual servers.

As the world is becoming aware today, over the past week a security risk associated with Xen was identified by the Xen community and published as Xen Security Advisory 108 (XSA-108).

And as many are aware, Xen plays a role in our delivery of SoftLayer virtual servers.

Eliminating the vulnerability requires updating software on host nodes, and that requires downtime for the virtual servers running on those nodes.

Yeah, that’s not something anyone likes to hear. But customer security is of the utmost importance to us, so not doing it was not an option.

As soon as the risk was identified, our systems engineers and technology partners have been working nonstop to prepare the update.

On Sunday we notified every customer account that would be affected that we would have emergency maintenance in the middle of this week, and updated that notice each day.

And then yesterday we published that the maintenance would begin today at 3pm UTC, with a preliminary order of how the maintenance would roll out across all of our data centers.

We are updating host nodes data center by data center to complete the emergency maintenance as quickly as possible. This approach will minimize disruption for customers with failover infrastructure in multiple data centers.

The maintenance is under way and SoftLayer customers can follow it, live, on our forum at http://sftlyr.com/xs101.

-@SoftLayer

September 30, 2014

SELLING SOFTLAYER (in Amsterdam)

Selling SoftLayer services to Internet-centric companies—hosting resellers, Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) providers, big data and e-commerce companies—are no-brainers. These companies clearly see the advantages that come with having their servers (the backbone of their business) hosted by a specialist. They switch their capital expenses into variable costs that can be spread over time.

On the flip side are companies in non-Internet-centric industries—banking, health care, oil & gas, and aerospace. How do these companies find value in the IaaS offered by SoftLayer? The IT infrastructure (servers to be precise) accounts for less than 5 percent of their capital expenditure (CAPEX) as opposed to almost 95 percent for Internet-centric companies.

Will the same value proposition work for both Internet-centric and non-Internet-centric companies?

With Internet-centric companies (where servers constitute up to 95 percent of CAPEX), the majority of the workforce is server-savvy. This means there is a very high chance any contact we have with these companies will be with a server-savvy fellow. Selling SoftLayer will then be a question of how SoftLayer’s USPs differentiate from the competition.

The current industry trend is driving a faulty message: The cloud is a commodity.

The truth is: Unlike basic commodities (electricity, gas, or cable), where there is little or no differentiation between what the end user gets irrespective of the provider, cloud and hosting in general are different. This faulty commodity-based assumption drives the price wars in cloud computing.

Comparing apples and oranges cumulus and stratus.

To test and disprove this theory, I brought a customer’s systems engineer (a server expert) into a sales discussion with the CTO.

I requested to put the price negotiations on hold for about 4 hours, and evaluate the services first. To do this, I asked for the exact configuration that the customer had hosted with a competitor. I ordered the exact configuration on the SoftLayer platform and within 2 hours the servers were ready. When the customer’s system engineer tested the performance of the SoftLayer server and compared it to what they had from a competitor, the price comparison was thrown out the window for good.

There are many different facets wherein SoftLayer outperforms the competition but unfortunately, most prospective customers only see price.

For the non-Internet-centric companies, to reach the price discussion is a milestone in itself. Pricing negotiations only begin when the need and suitability (originality) have been established.

The IBM and SoftLayer effect.

As a salesperson, I subscribe to the SCOTSMAN Sales Qualification Matrix (Solution, Competition, Originality, Timescales, Size, Money, Authority, and Need). Most companies in this group need solutions. IaaS is just part of that solution. This is where IBM (Big Blue) comes into the picture. As a service giant in the IT Sector, IBM can and will build on SoftLayer’s IaaS prowess to conquer this landscape. The synergies that are coming from this acquisition will send shockwaves across the industry.

Question is: Will the stakeholders maximize this potential to the fullest?

- Valentine Che, Global Sales, AMS01

September 22, 2014

Becoming a SLayer in Hong Kong

When I came on board at SoftLayer, the company was at the beginning of a growth period. IBM had just invested $1.2 billion to build 15 new data centers all over the world including one in Hong Kong—I was excited to get to work there!

Before I joined the Hong Kong data center’s Go Live Team as a server build tech, I went through a lengthy interview process. At the time, I was working for a multinational bank. But after the Chinese New Year, something inside me said it was time to take on a new challenge. Many people in Chinese cities look for new opportunities around the New Year; they believe it will give them luck and fortune.

After much anticipation (and interviews and paperwork), my first day was finally here. When I arrived at the SoftLayer data center, I walked through glass security doors and was met by Jesse Arnold, SoftLayer’s Hong Kong site manager; Russell Mcguire, SoftLayer’s Go Live Team leader whom I met during my interview process; and Shahzad, my colleague who was also starting work that day.

Shahzad and I felt very welcomed and were excited to be joining the team. During our first-day tour, I took a deep breath and said to myself, “You can do this Ying! This is transition, and we never stop learning new things in life.” Learning new things can be challenging. It involves mental, physical, and emotional strength.

Inside the Data Center: Building Racks!

When our team began to build racks and work with cables it was uncharted, but not totally unfamiliar territory for me. For a time, I worked as a seafarer cadet electrician on a container ship. I have worked with cables, electric motors, and generators before—it was just in the middle of the ocean. So, needless to say I know cables, but SFP cables were new. With the help of my colleagues and the power of the Internet, I was on my way and cabling the data center in no time.

When we build a server, we check everything: the motherboard, processors, RAM, hard drives, and most importantly, OS compatibility. After learning those basics, I started to look at it like a big puzzle that I needed to solve.

Inside the Data Center: Strong Communication!

That wasn’t the only challenge. In order to do my job successfully and adhere to data center build procedures, I had to learn the best way to communicate with my colleagues.

In the data center, our team must relay messages precisely and provide all the details to ensure every step in the build-out process is done correctly. Jesse constantly reminds us what is important: communication, communication, communication. He always repeats it three times to emphasize it as a golden rule. To me, this is one sign of a successful leader. I’m glad Jesse has put a focus on communication because it is helping me learn what makes a good leader and SLayer.

Inside the Data Center: Job Satisfaction!

I am so happy to be working at SoftLayer. All the new challenges I’ve been faced with remind me of Nike’s slogan: Just Do It! And our young team is doing just that. We work six days a week for 14 hours a day. And for all of that time, I use my mental and physical strength to tackle my new job.

I’ve learned so much and am excited to expand the knowledge base I already have, so I can be a stronger asset to the SoftLayer team.

I consider myself a SLayer that is still-in-training because there is more to being a SLayer than just building racks. SLayers are the dedicated people that work at SoftLayer, and they’re my colleagues. As my training continues, I look forward to learning more and to continue gaining more skills. I don't want to get old without learning new things!

For all our readers in Asia below you will find the blog in Mandarin translation!

在我刚刚来到SoftLayer的时候,它正处于发展的初级阶段。那时候,IBM公司正投资了120万在世界各地建立数据中心,其中一个在香港。我非常荣幸我可以在这里工作!

在我加入香港数据中心——Go Live Team,成为一个服务器构建技术员以前,我经历了一个很长的面试过程。当时,我正在为一家跨国银行工作。然而,中国农历新年以后,我的内心告诉我,是时候要迎接新的挑战了。很多中国人在新年的时候寻求新的工作机会,他们相信,这会给他们带来好运和财富。

经过一番前期工作(还有采访和文书工作),我终于迎来了新的第一天。当我来到SoftLayer数据中心的时候,我穿过玻璃安全门,见到了SoftLayer香港站的经理——Jesse Arnold,我曾经采访时遇到的SoftLayer里Go Live Team的组长——Russell Mcguire,还有Shahzad,和我一样第一天开始工作的同事。

Shahzad和我都觉得非常的开心和兴奋能够加入这个组。在我们第一天工作的时候,我深深地吸了一口气,对自己说:你可以做到!这是一个进步的过程。我们从不会停止学习新的东西。学习新的东西是很有挑战性的,它包含了心理、身体和精神的力量。

在数据中心里面:建筑架!
当我们的团队开始构建建筑架和电缆的时候,它们都是新的东西。但不是完全不熟悉它们。以前,我的工作是在集装箱船的海员电工。那时候我的工作和电缆、发动机、发电机打交道,虽然它们都只是在海里,但是,我很确定我了解电缆,我很容易的上手了数据中心的工作。

当我们建立一个服务器的时候,我们得检查每一样东西:主板、处理器、内存、硬盘,还有最重要的,操作系统的兼容性。了解了这些基本的东西以后,我把它当做一个摆在面前的难题,认真地对待。

在数据中心里面:很强的沟通能力!
这并不是唯一的挑战。为了成功地做好我的工作,在建立数据中心的过程中,我必须学会用最佳方式和我的同事沟通。

在数据中心,我们的的团队必须精确地传送信息,并提供所有的细节,以确保扩建过程中每一个步骤正确地完成。Jesse不断地提醒我们,沟通交流是非常重要的。他强调沟通是黄金规则。对我来说,这是一个成功领导者的标志之一。我很高兴Jesse已经把重点放在沟通作为重点,因为它帮助我学习,什么是一名优秀的领导者。

在数据中心里面:工作满意度!
我很高兴可以在SoftLayer工作。面对所以新的挑战,我都度自己说:放手去做!我们年轻的团队都在努力。我们每周工作六天,每天14小时。那段时间内,我把我所有的精力都投入到了我的新工作中。

我从我的经历中学到了很多,增长了很多知识。所以我可以说,我给SoftLayer团队带来了价值。

我把自己当做一个让在学习进步的技术员,因为一个技术员不仅仅要会构架。精英是在SoftLayer执着工作的人们,他们是我的同事。由于我正处于训练学习阶段,我期待学习更多知识和技能。活到老,学到老!

- Ying

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