Softlayer Posts

February 16, 2015

The SLayer Standard Vol. 1 No. 6

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

IBM Inks 10-Year Hybrid Cloud Deal With Shop Direct
IBM has signed a 10-year outsourcing deal to handle a hybrid cloud-computing environment for British online retailer Shop Direct.

IBM PartnerWorld: CEO Rometty Addresses Transformation
IBM CEO Ginni Rometty shared with PartnerWorld Leadership Conference attendees where the company is in its transformation, including its broad cloud portfolio.

IBM Cloud Chief: ‘We’re in a Marathon’
IBM Cloud leader Robert LeBlanc is ready for the cloud business transformation, one he sees as a marathon, with hybrid cloud as the next wave.

IBM Channel Sales and Marketing Teams Consolidated
At IBM PartnerWorld, the company announced that it has combined its various channel sales and marketing staffs into one consolidated group.

IBM Cloud Marketplace One-Stop Shop for Every XaaS Need
IBM's SoftLayer acquisition and BlueMix PaaS helped launch its cloud marketplace, where the company hopes to meet any enterprise demand.

Outsourcing RIP. Long Live Cloud Services-on-Steroids
IBM Cloud’s SoftLayer London data center is gaining customers as enterprises embrace the cloud and free up IT resources to invest in more valuable projects.

-Betsy

Categories: 
February 9, 2015

Eradicating Ebola with Grid Computing Linked by the SoftLayer Network

On September 30, 2014, the Centers for Disease Control confirmed the first case of Ebola in the U.S. Although not uncommon to hear of outbreaks in other parts of the world, this first case in the U.S. just happened to be in our own headquarters’ backyard—Dallas.

IBM jumped at the opportunity to help find a cure or at least a treatment for the virus, not necessarily because SoftLayer happened to be in the “storm’s eye,” but as Stanley S. Litow, IBM’s vice president of Corporate Citizenship and president of the IBM International Foundation said, “It is a privilege to partner with The Scripps Research Institute to advance the process of identifying an Ebola cure.”

But finding a cure is difficult. The Scripps Research Institute (TSRI), an independent, not-for-profit organization has been researching Ebola for the past 11 years. Dr. Erica Ollmann Saphire, says, “We’ve solved the structures that explain what the surface of Ebola virus looks like, how it attaches to and drives itself into cells, and how it behaves like a wolf in sheep’s clothing in hiding itself from an immune response.” [Read more on the research.] Finding a cure could take hundreds of years of computing time—not manpower. And now that more people are more mobile, it is vital to find a cure since the disease can easily spread over vast distances and quickly escalate into an epidemic.

The Technology Behind The Science

IBM’s philanthropic division, Corporate Citizenship, created World Community Grid in 2004 as a way for individuals to donate their spare processing power from their personal computers, tablets, and mobile phones when not in use. The World Community Grid is utilizing grid computing for researchers, like TSRI, to accelerate their research by breaking the research into millions of little tasks. When a device is not in use, it downloads one of these tasks, calculates, and then sends it back to the researchers when complete. Instead of utilizing one super computer, researchers harness the power of a virtual super computer. This collection of computing power is all connected via the SoftLayer network.

After the Ebola outbreak last fall, the number of infections increased steadily until last week. Officials link the increase to emergency funds for containing the disease in West Africa starting to run out. We may not see Ebola cured overnight, but thanks to grid computing and the efforts of scientists and individuals donating their idle computing power resources, hopefully treatments and vaccinations for this disease and many other diseases can be developed sooner.

- JRL

February 6, 2015

The SLayer Standard Vol. 1 No. 5

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

IBM Lands Cloud Deals With Marriott, Others
IBM Cloud has entered into deals with Marriott, Opera Software, Sohonet, and Kallo.

What IBM Is Doing to Prove Cloud Computing Can Help Any Industry
IBM is making a major push to convince its enterprise customers, like Marriott, of the benefits of migrating to the cloud.

Sohonet Delivers Cloud for Rendering
Sohonet has signed on to IBM Cloud’s SoftLayer IaaS platform to provide its extensive network of film and media companies with the compute and storage resources they need.

National Grid Uses IBM to Add Predictive Maintenance Capabilities
National Grid is using cloud-based analytics powered by IBM Cloud’s SoftLayer to provide preventative maintenance.

Additionally, SoftLayer CTO Marc Jones recently met with members of the European press during a recent visit to Germany, France, and the U.K. Click here to read some of the key stories covering his visit.

-Betsy

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January 30, 2015

The SLayer Standard Vol. 1 No. 4

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

The Man Behind IBM’s Cloud-Based Campaign
Robert LeBlanc, a 33-year IBM veteran, was named the leader of a new dedicated cloud unit in early January.

EMLYON Business School to Create a Smart Business School via IBM Cloud
EMLYON Business School will develop a new digital learning environment to deliver personalized, on-demand business education on a global basis via IBM Cloud’s SoftLayer infrastructure.

KONA’s Choice of IBM Cloud Set to Help Them Claim Significant Part of BaaS Market
KONA Uruguay will launch its new cloud-based application development service on IBM Cloud’s SoftLayer.

-Betsy

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January 23, 2015

The SLayer Standard Vol. 1 No. 3

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

IBM: Cloud Revenue Hit $7 Billion in 2014
On Tuesday, IBM announced that its total cloud revenue for fiscal year 2014 hit $7 billion, up 60 percent from the prior-year period.

Chalk Up Another Two Customer for IBM’s Cloud Business
IBM’s newly formed cloud division has announced new agreements with Anthem and Clarient Global.

IBM Bluemix PaaS a Strong Contender Against AWS
IBM's most promising strategy so far may lie in its newest endeavor: Bluemix PaaS, which runs on SoftLayer’s cloud.

10 Things You Should Worry About in 2015
InfoWorld outlines 10 things to look out for in 2015, and number three is IBM’s cloud, including SoftLayer’s expanded footprint of data centers.

-Betsy

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January 19, 2015

Asia Startup Series: It's All About Making the Most of Your “Professional Social Life”

Startups are near and dear to our heart at SoftLayer; just take a look at the Catalyst program. That’s why we are so excited to see the startup scene in Asia growing at a tremendous pace. The fact that venture capitalists are now setting aside funds especially for young technology companies in this part of the world brings to focus the absolute potential of this market. Some of the big funds announced in 2014 include: the Singapore government's $48 million fund distributed among six venture capital firms, Japanese mobile gaming giant GREE Ventures’ new $50 million fund, Softbank and Indosat’s partnership to launch a $50 million fund for Indonesia, and Softbank’s $20 million fund for the Philippines.

*This is Part 2 of the Asia Startup Series. Read Part 1: Drawing Board Events: Event Planning Goes the Way of the Cloud

Australia is a hotpot of ideas and over the years a number of local startups have shot to fame. Seedstarsworld released this overview of the Sydney startup scene. In April 2014, Insight Venture Partners invested US$250 million in a Sydney-based email marketing company. Much more recently, U.S. venture capital fund Technology Crossover Ventures invested US$30 million in an Australian online hotel distribution company. With all the momentum Down Under, this seems like a great time talk about one Australian startup that has a pretty cool idea to share.

ChannelPace
Working with startups is brilliant because there are no limits to how much one can blur the lines, extend the lines, distort the lines, join two lines to reinvent the boring the stuff, or bring in something brand new. ChannelPace is perhaps one of my favorite examples of such line-blurring ideas.

Picture this: As a business, it is imperative that you have a complete track of who your customers, your prospects, and even your potential employees are. When the world recognized this, we saw some really nice CRM (Customer Relationship Management) tools come to market. The problem, however, with such tools is that the contact ownership is with the business, while the relationships are built by the people (the sales, marketing and support teams). Attrition is a reality, and when an employee leaves a company, the contacts, relationships, and information they’ve made often slip through the cracks. Of course that individual could continue to nurture those relationships through popular social channels. But keeping track of the hundreds, if not thousands, of contacts is nearly impossible, especially if the contacts themselves change companies.

And, this is where ChannelPace, an Australian-based startup, managed to merge and blur the lines. Greg Furlong, CEO of ChannelPace, attended SoftLayer’s Melbourne data center launch party last October, and that's where we started discussing the unique value his startup provides. Greg defines ChannelPace as the world’s first crowd-sourced contact management system.

He said, “The contacts we make during our working lives are some of our most valuable assets. And at its core, ChannelPace is designed to enable users to get their contacts organized in one place and available across all their Web-capable devices. The premise is that individuals own contacts, and our system enables sharing between users at the same company, thereby harnessing the knowledge of co-workers. When a ChannelPace user moves to another company, they take their contacts, and an imprint is left behind.”

This cloud-based system has the best of both worlds: a CRM system and a social channel. Contacts may be entered in the same manner as a traditional CRM system, or via business networking, in a manner similar to LinkedIn. Only one record is ever kept of a business card, keyed on the unique email address, and then people with the same contacts or in the same company all participate in updating the information—all without necessarily being connected to or aware of each other. Crowd-sourcing ensures information is always up-to-date, which is more efficient and effective, giving companies and individuals a competitive advantage.

Here is a snapshot of my conversation and the innumerable email exchanges with Greg:

The crowd-sourcing concept was great, but why would an organization appreciate and implement this system if they were no longer contact owners?

Greg: The first pillar of the ChannelPace system, contact management, provides people with a place to enter their business contacts. As the only way into the system is via a work-issued email address, we bring users from the same company together by creating a dynamic CRM system where everyone in the same company’s contacts are pooled. Individuals still “own” their contacts, but now everyone in the same company has access to the contact knowledge of all other ChannelPace users in their company. When you leave your company, you lose access to the shared knowledge. When you start at a new company, your contacts are now pooled with other ChannelPace users at your new company. In this way, we are providing a contact management system where users have an active interest in using it, as it is their information. Traditional CRM relies on users within the company keeping information updated. ChannelPace does this also, but we extend the updating reach to any other users around the world with access to the same contacts, which makes it more reliable and relevant.

Why did you decide to build ChannelPace as a cloud-based system?

Greg: We began building the company in 2013 with a mission to disrupt the CRM industry and displace dominant players like LinkedIn, Google+, and Salesforce. In order to compete at that level, we realized that ChannelPace needed a scalable, global cloud infrastructure platform that was nimble, reliable, and easy to implement. Hence the move to cloud. We were also looking for local presence, redundancy on multiple continents, load balancing, and as workloads increase in specific areas, high scalability. We considered numerous cloud providers including SoftLayer, Amazon Web Services, Google Compute Engine, Rackspace and Microsoft’s Azure. Finally, we decided to sign up with SoftLayer.

Why SoftLayer?

Greg: Two of ChannelPace’s priorities were global reach and scalability. ChannelPace now operates in 56 countries, and SoftLayer’s growing number of data centers and global network makes it easy for us to expand and grow our business. Also, SoftLayer’s network-within-a-network architecture is quite unique and enables us deliver unlimited traffic “on network” between servers in different data center locations around the world. When you’re looking to make an immediate impact on an industry, it’s important to work with a provider who you truly consider to be an extension of your business.

The system has immense potential. What are your growth plans for ChannelPace in 2015?

Greg: Like any other startup, we want to focus on aggressive market expansion and customer outreach. We have set high targets for ourselves, and towards that we are currently developing iOS and Android apps to extend the ChannelPace service to mobile. We also have a couple of tweaks and innovations in pipelines and 2015 is going to be super exciting for us.

I think it's great that my work life now has the potential to become a “professional social life!”

Cheers,
–Namrata (Connect with me on LinkedIn or, Twitter)

January 16, 2015

The SLayer Standard Vol. 1 No. 2

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

IBM SoftLayer IaaS Stands Up to AWS With Free Support, Networking
IBM's SoftLayer IaaS offers low-cost networking and free support, tempting some customers away from AWS.

Computing, Fast and Slow
The Economist explores the challenges and possibilities for IBM, noting that “things began to change in 2013 when it [IBM] acquired SoftLayer, a cloud-computing provider” along with partnerships with other companies like Apple and Twitter.

IBM Brings Its Cloud to Mexico
IBM Cloud opened a new data center in Mexico, enabling customers to store location-sensitive data near Mexico while taking advantage of the data protection offered by redundancy options within SoftLayer’s global network.

IBM Mainframe Makeover: Mobile, Big Data Reality Check
IBM's cloud didn't catch fire until SoftLayer entered the picture in 2013.

-Betsy

Categories: 
January 15, 2015

Hot in 2015: Trends and Predictions

As cloud technology moves into 2015, the pace of innovation in the cloud space continues to accelerate faster and faster. Being no stranger to innovation ourselves, we’ve got our collective finger on the pulse of what’s up and coming. Here are some trends we see on the horizon for cloud in 2015.

Hybrid cloud
As more and more workloads move to the cloud, many companies are looking for a way to leverage all of the value and economies of scale that the cloud provides while still being able to keep sensitive data secure. Hybrid cloud solutions, which can mean an environment that employs both private and public cloud services, on- and off-prem resources, or a service that combines both bare metal and virtual servers, will continue to grow in popularity. With 70 percent of CIOs planning to change their company’s sourcing and technology relationship within the next three years, Gartner notes that hybrid IT environments will dominate the space as they offer many of the benefits of legacy, old-world environments but still operate within the new-world as-a-service model.

Read more:
+IBM Hybrid Clouds

Bare metal
In 2015, the term bare metal will be officially mainstream. Early on, bare metal servers were seen as a necessity for only a few users, but now it has become the ideal solution for processor-intensive and disk I/O-intensive workloads like big data and analytics. We’ve been in the business of bare metal (formerly called dedicated servers) for 10 years now, and we’re happy to see the term become a standard part of the cloud dialogue. As cloud workloads get tougher and more complex in 2015, companies will continue to turn to bare metal for its raw performance.
Security
Security has been a hot topic in the news. In 2014, major retailers were hacked, certain celebrity photos were leaked, and issues surrounding government surveillance were in the spotlight. More than ever, these incidents have reminded everyone that the underlying architectures of the Internet are not secure, and without protections like firewalls, private networks, encryption, and other security features, private data isn’t truly private. In response to these concerns, tech companies will offer even higher levels of security in order to protect consumers’ and merchants’ sensitive data.

Read more:
+SoftLayer Cloud Security

Big data
Big data moves from hype and buzzword status to mainstream. The cloud industry has seen a change in the way big data is being put to work. It’s becoming more widely adopted by organizations of all types and sizes, in both the public and private sectors. One such organization is the Chicago Department of Public Health, which is using predictive analytics and data to experiment and improve food inspection and sanitation work. The city’s team has developed a machine-learning program to mine Twitter for tweets that use words related to food poisoning so that they can reply directly to posters, encouraging them to file a formal report. We’ll see much more of this kind of smart application of big data analytics to real-life problems in the year to come.

Read more:
+ In Chicago, Food Inspectors are Guided by Big Data

Docker
Docker is an open platform for developers and system administrators to build, ship, and run distributed applications. It enables apps to be quickly assembled from components and eliminates the friction between development, QA, and production environments. Streamlining workflow, the Docker software container allows developers to work on the exact same deployment stack that programmers use and contains all the dependencies within it. It can also be moved from bare metal to hybrid cloud environments—positioning it to be the next big thing on the cloud scene in 2015. IBM has already capitalized on Docker’s simplicity and portability by launching its IBM Containers service, part of Bluemix, last month. IBM Containers will help enterprises launch Docker containers directly onto the IBM Cloud via bare metal servers from SoftLayer.

Read more:
+Docker
+At DockerCon Amsterdam, an Under Fire Docker Makes a Raft of Announcements

Health care
The medical and health care industries will continue to adopt cloud in 2015 to store, compute, and analyze medical data as well as address public concerns about modernizing record-keeping and file-sharing practices. The challenge will be keeping patients’ sensitive medical data secure so that it can be shared among health care providers, but kept safely away from hackers.

Read more:
+Coriell Life Sciences

Data sovereignty
In order to comply with local data residency laws in certain regions, many global companies are finding it necessary to host data in country. As new data centers are established worldwide, it’s becoming easier to meet data sovereignty requirements. As a result of launching new data centers, cloud providers are increasing the size and power of their network—creating even lower latency connections—and creating an even more competitive cloud marketplace. As a result, smaller players might be left in the dust in 2015.

Read more:
+ Cloud Security Remains a Barrier for CIOs Across Europe

Enterprises
Last, but certainly not least, 2015 will see an aggressive move to the cloud by enterprise organizations. The cost- and timing-saving benefits of cloud adoption will continue to win over large companies.

Read more:
+IBM Enterprise Cloud System

Looking Ahead
Martin Schroeter, senior vice president and CFO, finance and enterprise at IBM has projected approximately $7 billion in total cloud-related sales in 2015, with $3 billion of that coming from new offerings and the rest from older products shifted to be delivered via the cloud.

SoftLayer will continue to match the pace of cloud adoption by providing innovative services and products, signing new customers, and launching new data centers worldwide. In Q1, our network of data centers will expand into Sydney, Australia, with more to come in 2015.

Read more:
+IBM’s Cloud-Based Future Rides on Newcomer Crosby
+InterConnect 2015

-Marc

January 9, 2015

The SLayer Standard Vol. 1 No. 1

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

IBM Bids for Exploding German Cloud Market With Local Data Center
IBM opened its first SoftLayer data center in Germany as part a broader effort to reach international markets amid heightened privacy fears.

IBM Opens SoftLayer Data Center in Germany
IBM’s new SoftLayer data center in Frankfurt will allow customers to run workloads in the cloud while complying with German data-privacy regulations.

Growing Japanese Customer Base Wants Local Data
IBM has opened its first SoftLayer cloud data center in Japan, located in Tokyo.

SoftLayer Launches Three International Data Centers During the Holidays
Dallas-based SoftLayer, an IBM Company, opened data centers in Tokyo and Mexico City on December 22 and Frankfurt on December 29.

-Betsy

Categories: 
January 6, 2015

Three Ways to Enhance Your SoftLayer Portal Account Security

We’ve recently discussed how to craft strong passwords and offered advice on choosing a password manager, but we haven’t yet touched on multi-factor authentication (MFA), which has been available to our customers for many years now.

What is MFA?
MFA is another line of defense for securing your user accounts within the customer portal. The concept behind MFA is simple: Users present two (or more) ways to authenticate themselves by providing something known such as a user name and password and providing something possessed such as a one-time password generated by a device or software application.
Why is MFA important?
Keeping passwords secure has always been a moving target. While you can train staff and enforce complex password policies, it’s difficult to prevent users from writing passwords down, saving them to files, or sharing them with others. By adding MFA, simply having a user password doesn't grant access to the resource. A user will need the user password in addition to a MFA token device, smartphone, or application.
What MFA options are available at SoftLayer?
SoftLayer offers three MFA methods to enhance portal account security:
Symantec Validation and ID Protection (VIP) – After downloading this app to a smartphone, when accessed, it will generate a one-time password. This product can be used to securely access the SoftLayer portal. The app is $3 a month per user.

PhoneFactor – A unique system where a one-time password is texted to a mobile phone. Users also have the option of receiving a phone call to input a PIN before receiving a one-time password. This can be used to access the portal as well as the SoftLayer SSL VPN. PhoneFactor costs $10 a month per user.

Google Authenticator – Another smartphone application with generated one-time passwords, can also be used to securely access the SoftLayer portal. This can be added for any user on an account free of charge.

Quickly Add MFA to SoftLayer Portal Users Today
It’s easy to add any of these MFA services to portal user accounts.

To add Symantec VIP or PhoneFactor:
  1. Log in to SoftLayer portal as the master user.
  2. Under the Account Tab click on Users.
  3. In the right hand column for each user, click the Actions icon and select Add External Authentication. You’ll then be able to subscribe to Symantec or PhoneFactor for that user.
To add Google Authenticator:
  1. Log in to SoftLayer portal as the master user.
  2. From the Accounts dropdown menu, select Users and then select your user account name.
  3. Scroll down and click the link to Add Google Authenticator to your account.
  4. From there, just snap the QR code with your GA application and you’re all set. The next time you log in you’ll be prompted to enter your authentication code after entering your username and password.

Any of these three MFA solutions will help ensure that your portal user accounts are secure, are easy to set up, and quick to install. Feel free to reach out if you have any suggestions or questions about MFA with SoftLayer.

- Seth

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