In catching up on some of my blog reading, I ran across this blog by Jill Eckhaus of AFCOM (a professional organization for data center managers). Yes, I realize that article is four months old, but like I said – I’m catching up.
One of the things that really concerns me with articles and blogs such is this one are the repetitive concerns about “data security” and “loss of control” of your infrastructure. Both of those points are easy to state because they prey on the natural fear of any system administrator or data center manager.
System administrators have long ago come to realize that, in the proper environment, there is no real downside to not being able to physically place their hands upon their servers. In the proper environment the system administrator can power on or off the server, can get instant KVM access to the server, can boot the server into a rescue kernel to try to salvage a corrupt file system, can control network port speeds and connectivity, can reload the operating system, can instantly add and manage services such as load balancers and firewalls, can manage software licenses and naturally, can control full access to the server with root or administrator level privileges. In other words, there is no “loss of control” and “data security” is still up to the system administrator.
The data center managers are understandably concerned about outsourcing because it can potentially impact their jobs. But let’s face it – in today’s economy, the capital outlay required to acquire new datacenter space or additional datacenter equipment is extremely difficult to justify. In those cases sometimes the only two options are to do nothing or to outsource to an available facility. Of course, another option is to jeopardize your existing facility by trying to cram even more services into an already overloaded data center. If a data center manager is trying to build a fiefdom of facilities and personnel, outsourcing is certainly going to be a concern. One interesting aspect of outsourcing is – datacenter management jobs are still there; they are just at consolidated and often times more efficient facilities.
In reality, “data security” and “loss of control” should be of no more or less concern if you are using your own data center versus if you are doing the proper research and selecting a viable outsourcing opportunity with a provider that can prove it has the processes, procedures and tools in place to handle the job for you.
(In the spirit of full disclosure; I am both a local and national AFCOM member and find the organization and the information they make available to be quite useful.)