Posts Tagged 'American Heart Association'

September 25, 2011

Learning the Language of Hosting

It's been a little over a month since I started at SoftLayer ... And what a difference a month makes. In the course of applying for the Social Media Coordinator position I now hold, I was asked to write a few sample blogs. One was supposed to be about what SoftLayer does, and I answered it to the best of my abilities at the time. Looking back on my answer, I must admit I had no idea what I was getting into.

On the plus side, comparing what I know now with what I thought I knew then shows how much a person with zero background in hosting can learn in a short period of time. To give you an idea of where I came from, let's look at a few theoretical conversations:

Pre-SoftLayer

Friend: What does SoftLayer do?
Rachel: They are a hosting provider.
Friend: What is a hosting provider?
Rachel: It's sort of like an Internet landlord that rents data space to clients ... I think.

Present Day

Friend: What is it you do?
Rachel: I'm the Social Media Coordinator for SoftLayer Technologies.
Friend: What does SoftLayer do?
Rachel: SoftLayer is a hosting provider, however that is a generalization. We have data centers around the country and are expanding worldwide. The company offers dedicated, cloud and hybrid environments that allow us to handle companies outsourced IT. We are infrastructure experts.

That would be a little bit of a cookie cutter explanation, but it gives a lot more context to the business, and it would probably soar above the head of my non-technical inquisitive friend.

During my first week on the job, I visited one of SoftLayer's data centers ... And that "data center" term turned out to be a little tricky for me to remember. For some reason, I always wanted to call the data center a "database center." It got to the point where Kevin challenged me to a piggy bank deal.

SoftLayer is raising money for the American Heart Association, and everyone has a little piggy bank at their desk. One of the piggy banks essentially became a "swear jar" ... except not for swearing. Every time I said "database center," I had to put a dollar in the piggy bank. The deal was extended when I was trying to remember that 1 byte (big B) = 8 bits (little b):

AHA Piggy Bank

With money on the line, I'm happy to say that I haven't confused "database centers" or bits and bytes again ... And the piggy bank on the left-hand side of the picture above proves it!

Back to the DC (data center!) tour: I learned about how CRAC units are used to pull air underneath the floor and cool the "cold aisles" in the DC. I learned about the racks and how our network architecture provides private, public, and out–of–band management networks on the back end to customers in a way unique to SoftLayer. Most importantly, I learned the difference between managed, dedicated, cloud and hosting environments that incorporate all of those different kinds of hosting. This is a far cry from focusing on getting the terminology correct.

I'm still not an expert on all things SoftLayer, and I'm pretty sure I'll end up with my very own acronym dictionary, but I must admit that I absorbed more information in the past month than I thought possible. I have to thank my ninja sensei, Kevin, for taking the time to answer my questions. It felt like school again ... especially since there was a whiteboard in use!

Kevin, enjoy your empty piggy bank!

-Rachel

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