Posts Tagged 'Billing'

September 11, 2014

The Cloud Doesn't Bite, Part II

Why it's OK to be a server hugger—a cloud server hugger.

(This is the second post in a three-part series. Read the first post here.)

By now, you probably understand the cloud enough to know what it is and does. Maybe it's something you've even considered for your own business. But you're still not sold. You still have nagging concerns. You still have questions that you wish you could ask, but you're pretty sure no cloud company would dignify those questions with an honest, legitimate response.

Well we’re a cloud company, and we’ll answer those questions.

Inspired by a highly illuminating (!) thread on Slashdot about the video embedded below, we've noticed that some of you aren't ready to get your head caught up in the cloud just yet. And that's cool. But let's see if maybe we can put a few of those fears to rest right now.

"[With the cloud], someone you don't know manages [your cloud servers], and they can get really unaccountable at times."

Hmm. Sounds like somebody's had a bad experience. (We're sorry to hear that.) But in truth, cloud computing companies are nothing without reputation, integrity, and, well, security upon security upon security measures. Accountability is the name of the game when it comes to you trusting us with your critical information. Research, research, research the company you choose before you hand anything over. If the measures that a potential cloud provider take don't cut the mustard with you, jump ship immediately—your business is way too important! But you're bound to find one that has all the necessary safeguards in place to provide you with plenty of peace of mind.

Oh, and by the way, have we mentioned that some cloud infrastructure providers put the deployment, management, and control in the hands of their customers? Yup. They just hand the reins right over and give you complete access to easy-to-use management tools, so you can automate your cloud solution to fit your unique needs. So there's that.

"The nickel-and-dime billing that adds up awfully damned quickly. Overall, if you're not careful you can rack upwards of $4k/mo just to host a handful of servers with hot backups and a fair amount of data and traffic on them."

You're right. That's why it's important to plan your cloud architecture before you go jumping in. Moving to the cloud isn't something you do with your eyes closed and with a lack of information. Know your company's business needs and find the best solution that fits those needs—every single one of those needs. Be realistic. Assess intelligently. Know your potential provider's add-on costs (if any) ahead of time so that you can anticipate them. Sure, add-ons can pile up if you're caught off-guard. But we know you're too smart for that to be a problem.

Play around with your possibilities before you sign on that dotted line. If you can't, search for a provider who'll let you play before you pay.

"Many cloud services break many privacy laws. The service provider can see/use the data too. Some of us are even bound by law to maintain the integrity of certain classes of information (personal, medical, financial). Yielding physical control to another organization, no matter what their reputation, removes your ability to perform due diligence. How do I know that what I legally have to keep private really is private?"

Sigh. Okay, we hear this fear; we really do, but it's just not true. Not for any reputable cloud solutions provider that wants to stay in business, anyway. We, grown-ups of cloud computing, take the security of your data very, very seriously. There are hackers. There are malicious attacks. There are legal compliance issues. And for those, we have Intrusion Protection Software, firewalls, SSL certificates, and compliance standards, just to name a few. We can handle what you throw at us, and we respect and honor the boundaries of your data.

So let's talk nitty gritty details. You're probably most familiar with the public cloud, or virtual servers. Yes, infrastructure platforms are shared, but that doesn't mean they're pooled—and it certainly doesn't mean universal accessibility. Your virtual server is effectively siloed from the virtual servers of every other client on that public server, and your data is accessible by you and only you. If you think about it like an apartment complex, it makes a lot of sense. The building itself is multi-tenant, but only you have the key to the contents of your individual unit.

On the other hand, bare metal servers are mansions. You're the only one taking up residence on that dedicated server. That big bad house is yours, and the shiny key belongs to you, and you only. (Check you out, Mr. Big Stuff.) You have complete and utter control of this server, and you can log, monitor, and sic the dogs on any and all activity occurring on it. Bare metal servers do share racks and other network gear with other bare metal servers, but you actually need that equipment to ensure complete isolation for your traffic and access. If we use the real estate analogy again and bare metal servers are mansions, then anything shared between bare metal servers are access roads in gated communities and exist only to make sure the mailman, newspaper delivery boy, and milkman can deliver the essential items you need to function. But no one's coming through that front door without your say so.

We cloud folk love our clients, and we love housing and protecting their data—not sneaking peeks at it and farming it out. Your security means as much to us as it means to you. And those who don't need access don't have it. Plain and simple.

"I don't want [my data] examined, copied, or accidentally Googled."

You don't say? Neither do we.

"What happens to my systems when all of your CxOs decide that they need more yachts so they jack up the pricing?"

They stay put, silly. No one takes systems on the boat while yachting. Besides, we don't do yachts here at SoftLayer—we prefer helicopters.

Stay tuned for the last post in this series, where we discuss your inner control freak, invisible software, and real, live people.

-Fayza

August 26, 2014

Bare Metal Power. By the Hour.

Think quickly. You hear that your new app will be featured on the front page of TechCrunch in less than two hours. Because it’s a resource-intensive application you know that a flood of new users will bog down its current cloud infrastructure and you’ll need to scale out.

What do you do? Choose virtual servers to guarantee quick deployment and more flexibility? Opt for bare metal servers to deliver the best user experience (while crossing your fingers that the servers are online in time for the flood of traffic)? In times like these, you shouldn’t have to choose between flexibility and power.

You need hourly bare metal servers.

We’ve streamlined the deployment of four of our most popular bare metal configurations, and with that speed, we’re able to offer them with hourly billing! With the hardware pre-configured, you tell us where you want the server to be provisioned—Dallas, San Jose, Washington D.C., London, Toronto, Amsterdam, Singapore, and Hong Kong—and which operating system you’d like us to install— CentOS, Red Hat, FreeBSD, or Ubuntu. And in less than 30 minutes, your server will be online, fully integrated with your other SoftLayer servers and services, and ready for you.

Use the server for as long as you need it. Spin it down when you’re done. Pay for the hours you had it on your account. It’s that easy. No virtualization. No noisy neighbors. Just your computing-intensive workload, the hardware configuration you need, and a phobia-proof commitment.

Why you need hourly bare metal servers in your cloud life?

  • Processing Power: You have short-term workloads that require significant amounts of processing power. To get the same performance from virtual servers, you might have to provision twice as many nodes or run them for twice as long.
    • Example: a business intelligence ELT (Extract/Load/Transform) application.
  • Schedule-based Workloads: You have a number of applications that require compute and storage resources on a set schedule (i.e., once every month), and you don’t want to deploy (and pay for) high-end machines that will sit idle at all other times.
    • Example: payroll processing or claims payment processing.
  • Performance Testing: Certify or validate how an application performs on a specific hardware configuration.
    • Example: Software or mobile application companies can validate performance on specific hardware platforms.

With bare metal performance available on demand and on hourly terms, you don’t have to compromise performance for flexibility. When TechCrunch comes calling, you have peace of mind that your app’s success and popularity won’t bring it down.

-RJ

June 9, 2014

Visualizing a SoftLayer Billing Order

In my time spent as a data and object modeler, I’ve dealt with both good and bad examples of model visualization. As an IBMer through the Rational acquisition, I have been using modeling tools for a long time. I can appreciate a nice diagram shining a ray of light on an object structure, and abhor a behemoth spaghetti diagram.

When I started studying SoftLayer’s API documentation, I saw both the relational and hierarchical nature of SoftLayer’s concept model. The naming convention of API services and data types embodies their hierarchical structure. While reading about “relational properties” in data types, I thought it would be helpful to see diagrams showing relationships between services and data types versus clicking through reference pages. After all, diagramming data models is a valuable complement to verbal descriptions.

One way people can deal with complex data models is to digest them a little at a time. I can’t imagine a complete data model diagram of SoftLayer’s cloud offering, but I can try to visualize small portions of it. In this spirit, after reviewing article and blog entries on creating product orders using SoftLayer’s API, I drew an E-R diagram, using IBM Rational Software Architect, of basic order elements.

The diagram, Figure 1, should help people understand data entities involved in creating SoftLayer product orders and the relationships among the entities. In particular, IBM Business Partners implementing custom re-branded portals to support the ordering of SoftLayer resources will benefit from visualization of the data model. Picture this!

Figure 1. Diagram of the SoftLayer Billing Order

A user account can have many associated billing orders, which are composed of billing order items. Billing order items can contain multiple order containers that hold a product package. Each package can have several configurations including product item categories. They can be composed of product items with each item having several possible prices.

-Andrew

Andrew Hoppe, Ph.D., is a Worldwide Channel Solutions Architect for SoftLayer, an IBM Company.

February 23, 2011

A Journey into the SoftLayer Billing Portal

Since SoftLayer's merger with The Planet in November, we have been working tirelessly to combine our legacy Orbit and SoftLayer customer portals, and we've got some great news: We're ready to move all of our billing information and functionality onto the SoftLayer platform! The changes are designed to make managing your account quicker and easier. While change isn't always welcome, when you see some of the new features and functionality in the SoftLayer billing portal, we're sure you'll be as excited as we are.

Once your Orbit account's billing information is migrated to the SoftLayer portal, you will receive an email confirmation. As soon as you're ready to start exploring the new system, you can log in at http://manage.softlayer.com with your master username and password. We recommend you use the master username to log in because some users may have access restrictions in the portal, and you need to be logged into a user that has accounting access. Once you are logged in, click on the "Administrative" tab near the top-left of your page. From the drop-down menu, you will choose “Accounting" to bring you to the billing-related section on your account.

Wait ... Instead of just guiding you through the process via text, how about we walk you through a quick tour of the billing portal as a bit of show-and-tell?

In the Accounting section, you can retrieve invoices, check pricing and even see your next monthly invoice. As a legacy Orbit customer, you'll also be happy to hear that when your billing information is moved to the new portal, PayPal is available as a payment method! Among other changes, you'll also note that we have a One-Time Payment option to enable some flexibility in how your account is paid in a given month.

In the new system, you'll also notice that order reconciliation is made much simpler. You can easily view invoices by type, date or status. You can even view invoices within a specified date range and save invoices in interactive PDF or Excel formats. Updates to your user and payment information are much more accessible, too.

Our interactive invoices make it much simpler to review your equipment and the costs on your account. The interactive PDF will give you a summary of all charges broken down by type and then by server. If you click on any one of your servers, you are instantly taken to the full pricing detail of that server by component. If you have any items not listed under a server on your invoice you can use our Associate Billing Orphans section to attach unassociated items to a server.

With these invoices, you can track your costs and equipment clearly to make sure the right gear is getting charged the right amount. You can even use our Show Next Invoice feature to project costs for the following month!

We hope you'll be amazed at all the features you now have at your fingertips! Please give us your feedback so we can be sure all questions are answered!

-Nikki

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