This is a guest blog from 3DCart Co-founder and CEO Gonazlo Gil. 3DCart is a technology partner with a robust eCommerce platform hosting thousands of merchants all over the world ... And it's clear they have an enduring drive for innovation and value.
Tech Partners Marketplace: http://www.softlayer.com/marketplace/3dcart
5 Must-Have Features in a Hosted Ecommerce Provider
In 1997, the concept that would eventually become 3DCart came into existence. I developed 3DCart with the idea of putting every single ecommerce tool and resource at the fingertips of web entrepreneurs so anyone with a computer could start their own online store. Today, we're still going strong, and we pride ourselves on launching new ecommerce features before the competition has a chance.
The market for shopping carts has exploded over the past decade. If you're considering the ecommerce business, choosing a shopping cart can get overwhelming. Because not all ecommerce software solutions are created equal, we've put together a list of five must-have features for aspiring entrepreneurs to consider when choosing a hosted ecommerce provider.
1. PCI Compliance to Protect Customer Information
You hear about it on the web, on the television, in the magazines: cyber-theft. Recent instances of online fraud (like the hack of Playstation's network) have caused online shoppers to stiffen up when it comes to sharing financial information. For your sake and the sake of your customers, it's important to put the minds of shoppers at ease as soon as they discover your brand.
Born from new rules created by the Payment Card Industry, PCI compliance standards are stringent guidelines for ensuring your online store is up to code in terms of security. The last thing you need as an online storeowner is responsibility for losing sensitive personal data to fraudsters. Beyond general culpability, you run the risk of losing trust in your brand, which could sink your business entirely.
The process for reaching PCI compliance is vigorous and expensive. That's why most ecommerce software providers undergo PCI compliance measures on their own — so online stores can offer security to their customers. It offers a little more peace of mind on both sides of the business relationship and ensures your transactions go through smoothly.
2. 24/7 Phone Support for Peace of Mind
You've worked with software companies before, so the possibility of 24/7 phone support might seem like a laughable service. True: not many software companies are in the business of employing an onshore support staff to have the phones manned all hours of the day. But that doesn't mean they aren't out there.
Not too long ago, 3DCart noticed a chance to further differentiate our company from the competition to offer 24/7/365 phone support for free to all of our customers. The idea behind the value-add was that your direct support lifeline shouldn't end just because business hours are over. It's been an extremely successful service for us, as well as for our customers.
Think about it: an online store doesn't close when the lights go out — especially if you do international business. The ability to connect after hours with a support team in the most extreme cases (downtime, bugs, etc.) is a huge factor and one that many customers cite as a reason for choosing our company.
3. Scalability/Adaptability to Handle Growth
The most successful online stores will inevitably have to scale up their ecommerce offering. Therefore, scalability becomes a huge criterion for finding the right hosted ecommerce provider.
But the ability to scale hosting volume as the business grows organically isn't the only important factor. If your store runs a promotion or gets a mention in a high-profile publication, it'll need to handle heavy traffic spikes. After all, you wouldn't want your store to crash right as it peaks in popularity.
A lot of hosted ecommerce solutions advertise scalability—but how do you know that they're telling the truth? A good way to find proof is to run through the company's case studies, usually hosted somewhere on the site. You're bound to come across one that demonstrates a specific instance of on-demand scaling. If that's not enough, contact the subject of the study directly for confirmation.
Customizability falls under this category as well. The more dynamic the shopping cart, the more control you have over your brand. Simple ways to manage your content are important and should be easy to manipulate with an intuitive CMS.
4. Comprehensive Feature Set for All-In-One Functionality
If you have a good business plan and know what you're going to sell, you probably already have a good idea of what features are going to be most crucial to your business. But that doesn't mean you won't need other features — some of which you might not grasp the importance.
Below are a few features that make the ecommerce experience a much more efficient, connected experience:
Setting and forgetting autoresponders is a great way to add some automation to your marketing plan. If you sell perishable goods for instance, you can set an automatic email to send to the customer when the lifespan of the product is up. It greatly increases the chances that they'll replace the item through your store.
- Customer Relationship Manager
Since you're hosting all of your data in the cloud, a built-in CRM platform is an important part of collecting analytics on customer behavior. You probably won't need all the functionality of Salesforce; a built-in CRM that has a lot of the same functionality automatically collects the data you need through your online store.
- Great Marketing Tools
Outside the box marketing tools like "Daily Deals," "Group Deals" and "Name Your Price" features greatly enhance conversion rates and make the selling process even more effective.
- More Ways to Pay
If you offer more payment portal integrations than your typical shopping cart, you give customers the option to pay using a comfortable, familiar process that increases the likelihood they'll make a purchase. Popular options include PayPal, Amazon Payments, Google Checkout and Authorize.net.
- Partner Integrations
To make a store more efficient, some shopping carts offer integrations with shipping resources (FedEx, UPS), fulfillment services and tax software. A direct data feed reduces manual administration and helps your store stay as efficient as possible, saving you time and money. You might even get discounts for services booked through your ecommerce provider.
5. Low Fees for a Lower Overhead
The pricing for hosted shopping carts usually revolves around bandwidth and feature sets, but there's a pitfall that some online store owners don't notice until it's too late: per-sale fees. There are some hosted shopping cart software platforms on the market that charge a percentage of every sale.
Another cost that new online storeowners run into is a setup fee. It's usually unnecessary and a way for the vendor to collect extra revenue. Pricing should revolve around hosting costs, feature sets and extra services like storefront design, period. Remember to check for hidden fees if you're evaluating an ecommerce software solution.
The five criteria listed above form the foundation of 3DCart software. Over the years, we've found that our customers have some of the most influential voices in the ecommerce industry. We've built a community on those voices that plays a huge role in defining how we do business.
If you're looking to break into the online retail industry and want a proprietary shopping cart that offers you the insights you need to keep your business growing smoothly, give us a shot for free.
-Gonzalo Gil, 3DCart
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