Posts Tagged 'Chat'

October 29, 2011

Coworkers and Divisional Rivals: Football at SoftLayer

Cheering for the hometown team has always been interesting at SoftLayer. With U.S. data centers in Dallas, Houston, Washington DC, Seattle and San Jose, the "home team" varies throughout the organization. It's always fun to talk about games with fans when I'm not invested in the outcome of a game outside my favorite team's division ... And when it comes to the NBA (which no longer has a team in Seattle), it's easy to cheer for the teams that other SLayers are cheering for. When the Dallas Mavericks won the NBA Championships, our Dallas techs were going crazy, and their enthusiasm was pretty contagious.

When it comes to NFL football, things are a little different. Prior to the launch of our San Jose facility, supporting each data center's home NFL team with some playful banter was normal. When San Jose came into the mix, that meant we'd have a lot of new employees (Yay!) who are probably going to be fans of my Seahawks' divisional rivals, the San Francisco 49ers (Booo! :-)). Now cheering for games gets a little trickier since we don't want a football-related civil war between offices.

In reality, I'm sure it'll never be an issue, since SLayers are like a big, diverse family ... That being said, I'm glad I wasn't in the office on the Monday after the Seahawks' opening game loss against the 49ers. My California peers would have probably been quick to chat about the game, and I probably wouldn't have wanted to talk about it. It's different for me to have coworkers who are die-hard fans of a rival team due to their geography (and not just because they are a bandwagon fan), and as we keep growing, I'm sure the football support between offices is going to keep getting more and more diverse ... My vote is that we avoid adding a data center in another NFC West rival's market, though.

The interoffice atmosphere is just another reason why I love working for SoftLayer. Our team is so different, but we're united by the common goal of making SoftLayer the best company in the world (for our customers and for our employees). For right now, I'm glad that there aren't as many soccer fans in our halls ... You don't want to see me in my soccer hooligan mode.

-Robert

July 30, 2007

Being in Sales

Being in SLales (SL + Sales = SLales - we're so clever), I talk to around 200 people or so a day via email/tickets/telephone/chat/etc. I like to think of our SLales team as the "A" team in the industry. Going along with Jason's “we wear many hats”, we must have detailed knowledge of every single product and service that we offer -- networking capabilities, what program/software/application works with what hardware all the while fitting what each particular clients unique needs are into their budget.

A typical day for the SLales team involves getting to work and going straight for the Monster or coffee (or both) depending on your preference. Get to our cubes and login to our side of the customer portal, chat and check our email. This is when the fun begins. Immediately we are engaging people on chat, catching up our shared SLales and personal email inboxes, talking to clients or potential clients on the telephone, verifying orders, IMing with different divisions, putting through payments, credit card changes and grabbing tickets from existing clients looking to cut a deal for upgrading and/or adding servers and services – all at the same time. We take multitasking seriously here!

On top of all of that we have to make sure that customer billing is accurate when ordering these services depending on the deals we have available, which are always going to be inventory-based. Also, we are making sure that everything is working correctly on each customer's server and if not, coordinating a game-plan to make sure that the client is satisfied and running along smoothly, as quickly as possible.

At the end of the day we want all of our clients to be comfortable, happy, making money and enjoying themselves – because if you are, we are too!

-Michael

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