How many of you when you were kids were scared to death of the movie The Shining? I know I was. I think it still scares me today. The movie even made a little kid scary; his voice is what pulled it off. I can still get in trouble with my wife for getting our 6 year old to say "redrum" in a scratchy, scary voice.*
What do The Shining and redrum have to do with SoftLayer? We're all about redrum but only when it comes to destroying left over customer data. What do I mean by destroying customer data you ask?
When you have a server that you spent Capex on and have it in front of you and can touch it and set coffee on it or use it for a plant stand, you know where your data is. When you replace that server or upgrade the hard drive you can then do what most people do with the old one and chunk it in the dumpster or be a little more secure and format the hard drive or even a little more secure and take the drive out and smash it into pieces. Now, that is secure.
So what do you do when you outsource your hardware to a provider like SoftLayer? You put your old data in our hands and we redrum the data and make Jack Nicholson seem like an angel.
It is a little more difficult for us to protect your old data because we are an on-demand provider. When you cancel a server we reuse that server for another customer. You probably don't want your data in that new customers hands so we have to do a little more than format the drive and we can't just take it outside and bash it into pieces because then we couldn't reuse the drive. So we use a little technology to make sure your old data is safe.
When you cancel a server, it sits in limbo for a while just to make sure we can't change your mind and have you keep it. After the waiting period we erase the data. This is a destructive process, so when you do cancel a server, make sure you have the data you still require somewhere else. Our system uses algorithms developed by the Department of Defense and several independent agencies that are considered military grade as defined by the DOD 5220.22-M (sounds official right?). Utilizing this process residual drive data is destroyed. This process is monitored and logged and we can track the history of any drive. Once complete the drive is ready to be redeployed to a new customer.
I know you are thinking, "That isn't redrum," but what do we do with a drive when it is at the end of its productive life? If it's too small, not fast enough, or dead and out of warranty? We redrum it for sure! We complete the steps above and then send them offsite to get destroyed and then get them back after they are destroyed for tracking and verification of redrum! Yes, we could get them shredded but then we would have no proof they were destroyed. Here is what they look like when they return:
Note the hole in the center.
This is looking down from the "top".
And last but not least, a view from the bottom. Note the platters are bent and protruding through the board.
*Just in case you haven't seen The Shining (Spoiler Alert) a small boy in the movie mumbles "redrum" in an eerie voice in the beginning of the movie. He continues to say it more and more and finally he writes it on the bathroom door. When you see it reversed in the bathroom mirror you then understand what he is saying.