Posts Tagged 'Employees'

October 29, 2011

Coworkers and Divisional Rivals: Football at SoftLayer

Cheering for the hometown team has always been interesting at SoftLayer. With U.S. data centers in Dallas, Houston, Washington DC, Seattle and San Jose, the "home team" varies throughout the organization. It's always fun to talk about games with fans when I'm not invested in the outcome of a game outside my favorite team's division ... And when it comes to the NBA (which no longer has a team in Seattle), it's easy to cheer for the teams that other SLayers are cheering for. When the Dallas Mavericks won the NBA Championships, our Dallas techs were going crazy, and their enthusiasm was pretty contagious.

When it comes to NFL football, things are a little different. Prior to the launch of our San Jose facility, supporting each data center's home NFL team with some playful banter was normal. When San Jose came into the mix, that meant we'd have a lot of new employees (Yay!) who are probably going to be fans of my Seahawks' divisional rivals, the San Francisco 49ers (Booo! :-)). Now cheering for games gets a little trickier since we don't want a football-related civil war between offices.

In reality, I'm sure it'll never be an issue, since SLayers are like a big, diverse family ... That being said, I'm glad I wasn't in the office on the Monday after the Seahawks' opening game loss against the 49ers. My California peers would have probably been quick to chat about the game, and I probably wouldn't have wanted to talk about it. It's different for me to have coworkers who are die-hard fans of a rival team due to their geography (and not just because they are a bandwagon fan), and as we keep growing, I'm sure the football support between offices is going to keep getting more and more diverse ... My vote is that we avoid adding a data center in another NFC West rival's market, though.

The interoffice atmosphere is just another reason why I love working for SoftLayer. Our team is so different, but we're united by the common goal of making SoftLayer the best company in the world (for our customers and for our employees). For right now, I'm glad that there aren't as many soccer fans in our halls ... You don't want to see me in my soccer hooligan mode.

-Robert

October 22, 2011

Content Streaming = Living Like Kings

As a video gaming and movie addict, I've always followed the latest trends and news in these two areas. Because there always seems to be some "breaking news" every day due to technology advancing so rapidly, sometimes it's tough to keep up.

In gaming, I remember it all started for me back when my parents decided to buy me the first Nintendo console. Pointing that light sensor gun at unsuspecting ducks and watching them fall was all the rage ... It marked a big step in the evolution of home gaming. What initially seemed like a good investment to keep me out of trouble soon turned into a headache for my parents. I frequently begged for more games, and they were not cheap. Look at how much new video games cost these days, and you'll see that not much has changed in that regard. The fire to play all the latest games was never extinguished, so a chunk of my income was always earmarked for the next amazing game I needed.

As for movies, I also found myself collecting as many as possible to rewatch whenever I choose. While each individual movie didn't cost as much as a video game, the aggregate costs definitely built up over time. My family and friends warned me that my "extravagant lifestyle" is reserved for the rich and would only lead me to financial ruin.

Fast forward to today, and I can say that I've learned a lot and found ways to sustainably feed my addiction without driving myself to financial ruin. How is it possible that I am able to live like a king without breaking the bank? It's all thanks to content streaming, made possible by the Internet. I no longer have to buy every single game to have the ability to play whenever I feel like it with services like OnLive that actually streams numerous games to my TV (and a few other supported devices). Beyond the fact that I save money by not buying the game, I don't even need the latest computer hardware to play the more graphics-intensive games like Crysis:

Crysis

You might not be familiar with OnLive just yet, but most people know about content steaming from companies like Netflix and Amazon. You can stream countless movies to your devices to watch movies on demand for a monthly fee or on a per-movie basis. With these services readily available, it's possible for just about anyone have the "kid in the candy store" experience of pulling up essentially any content whenever we want to watch or play.

If either form of entertainment appeals to you, you can agree that our quality of life has improved over time significantly. The streaming services provided by companies like Netflix and OnLive have really taken advantage of the technological capabilities offered by high speed Internet, which also reminds us of the significance of web hosting. To offer customers complete satisfaction, deciding which web hosting company to go with for a business is often a very difficult decision, especially since there are so many out there. It would make complete business sense to find an extremely reliable company to ensure the success of such services and having worked in the industry, and I can assure you with much pride that SoftLayer certainly shines in this area.

As an employee, I see how we're building our network to provide the best experience around the world, and if there's ever a problem, we treat all outages with extreme urgency. Customers get better turnaround times, and they can provide better service for their customers. If some content streaming were to become unavailable, it wouldn't be long before it became available again.

It's pretty safe to say that the Internet has spoiled me ... Now all I need is a crown.

-Danny

Categories: 
October 21, 2011

Why Don't You Work Here Yet?

I started my career with SoftLayer in March 2011 as a Server Build Technician, and after a few short months, I can safely say that coming here was one of the best moves I have ever made in my life. I have worked in a number of different jobs ranging from retail to shipping, but in my heart, I always knew I wanted a career in computer technology. SoftLayer made that dream come true.

When I started, I felt a bit overwhelmed with the amount of information I had to learn all at once. That feeling quickly subsided during the first week as I realized how the work environment and culture is built on employees who take great pride both what they do and the knowledge they are able to pass on to newcomers. I knew I was in good hands. I felt like I was a part of an elite group of intelligent, inspiring, funny, energetic and down to earth people.

Through the interactions I've had with my direct coworkers, my knowledge has grown tremendously, and I feel more confident in meeting and exceeding the expectations and responsibilities in front of me. The original SoftLayer culture is alive and well thanks to the efforts and example of the management team, and it doesn't take long to notice that this company has a passion for customer service, and we strive to be the very best we can be. Because of the encouragement and optimism I have been given, I see a bright future for me here.

As our operations expand, I can't help but get excited for the success in store for the business, our team and our customers. We're ready to embrace new challenges, and though the tasks seem daunting, I know our team can handle them easily. I take great pride in my work, and I'm quick to tell the SoftLayer story to anyone who will listen. The company motto is, "Innovate or Die," and every employee – from Dallas to Amsterdam to San Jose to Singapore – lives and breathes that motto daily. We're pushing the limits of what a "hosting company" can do, and we're having a lot of fun doing it.

I feel honored to say that I am a part of the SoftLayer family, and if you're in the market for a new job for an awesome employer, you should head to SoftLayer Careers to find which of the 50+ positions you'd fit so you can join us in Dallas, Houston, San Jose, Seattle, Singapore, Amsterdam or Washington, D.C.

We are SoftLayer!

-Anthony

October 20, 2011

Taking Multitasking to a New Level

Is it possible to be in three places at once? For SoftLayer it is! Last week was an extremely busy one for the SoftLayer team. SLayers from the marketing and sales teams were dispersed to cover three different trade shows in two separate cities where we'd meet a few thousand soon-to-be SoftLayer customers.

I attended Web 2.0 Expo in NYC – a great event where I was able to once again demystify the SoftLayer Switch Ball and explain the awesomeness of SoftLayer. Nothing too crazy to report from the expo floor, but we did have one interesting experience outside of the event where we witnessed a man sleep while standing up. We don't know how he was able to sleep for over two hours without falling over, but his execution was impressive:

NYC Sleeper

While I was in New York City, cPanel Bootcamp was happening closer to home in Austin, Texas. From what I hear, a second annual rocket war broke out, and our booth was rushed by attendees looking to stock up on ammo.

Just down the street from the cPanel conference, GDC Online was up and running in the Austin Convention Center. This was another awesome event for SoftLayer and once again the Server Challenge was a huge hit:

Congrats to Anthony Pecorella for winning with a time of 1:00.84! We know you'll enjoy your new iPad.

After both show floors closed, attendees from both cPanel Bootcamp and GDC Online joined us for some drinks, food and retro games at Maggie Mae's on Sixth Street. Notable attendees included Mario, Princess Peach and our very own Jeff Reinis who happens to be a 1983 Pac-Man record holder!

If you didn't have a chance to join SoftLayer, CoreSite and TeliaSonera at the Time Warp Retro Gaming Party, you can live vicariously via Flickr:

Thanks to everyone who worked so hard to make sure these three events went off without a hitch, and thanks to all of you who stopped by and said hi! We hope to see you all soon at one of our upcoming events: http://www.softlayer.com/Media/event-schedule

-Summer

Categories: 
October 17, 2011

New Data Centers, Barbara Streisand & "Da Bobby G"

Dealing with jet lag, unfamiliar surroundings, foreign currencies and different languages just begins to describe my hectic life over the past two months. We've been in overdrive, building out SoftLayer's Singapore and Amsterdam data centers in weeks (rather than months).

Our "Go Live Crew" of 16 dedicated SLayers has been working 'round the clock to make sure everything is up and running on time. The biggest challenge has been building out both data centers simultaneously ... With the "Go big or go home" mindset, when we decided to go international, we went all in. Our growing customer base of 23,000 won't stand still, so we need to deliver, whether it be through innovation or expansion. In less than 60 days we've been able to add 31,000+ servers to our network platform, bringing our unique cloud, dedicated and managed hosting solutions closer to our customers around the world.

This accomplishment has been something of a "miracle," and I really need to shout out to my team members on the GLC. Putting in 16-hour days and working weekends while still finding time to go out on the weekends (Jägermeister and Red Bull have been sampled at many a fine pub) has made us a pretty close-knit family. The old "work hard, play hard" saying is an understatement when it comes to the SoftLayer team.

If we're ever dragging a bit in the morning, we can always rely on Duck Sauce to get our pulses racing again by the time we get to the data center. With such a full work schedule, we become creatures of habit, and "Barbara Streisand" is only one example of a staple for the crew. Our daily consistency has even carried over into meal time: My favorite luncheon spot in Amsterdam even named a sandwich after me – Da Bobby G Meat Sandwich. Apparently the combination of meatballs, salami, ham and (a smothering of) ketchup on a bun is not a common order at this establishment, so my innovation needed to be recognized. Nutritional considerations aside, this is one fine sandwich:

Da Bobby G

I've been on the road for a while now, and these are just a few memories I'm taking with me. Jumping around between three continents has definitely had its challenges, but with a great team of focused SLayers, we've been getting the job done. I'm proud to have had a hand in making our international aspirations a reality, and I know that even though this has already been an unbelievable adventure, we're just getting started.

-Robert

October 11, 2011

Working on the SoftLayer Dev Team

This post is somewhat of a continuation of a post I made here a little over three years ago: What It's Like to be a Data Center Technician. My career at SoftLayer has been a great journey. We have gone from four thousand customers at the time of my last post to over twenty five thousand, and it's funny to look back at my previous post where I mentioned how SoftLayer Data Center Technicians can perform the job of three different departments in any given ticket ... Well I managed to find another department where I have to include all of the previous jobs plus one!

Recently I took on a new position on the Development Support team. My job is to make sure our customers' and employees' interaction with development is a good one. As my previous post stated, working at SoftLayer in general can be pretty crazy, and the development team is no exception. We work on and release code frequently to keep up with our customers' and employees' demands, and that is where my team comes in.

We schedule and coordinate all of our portal code updates and perform front-line support for any development issues that can be addressed without the necessity for code changes. Our team will jump on and fix everything from the layout of your portal to why your bandwidth graphs aren't showing.

Our largest project as of late is completely new portal (https://beta.softlayer.com/) for our customers. It is the culmination of everything our customers have requested in their management interface, and we really appreciate the feedback we've gotten in our forums, tickets and when we've met customers in person. If you haven't taken the portal beta for a spin yet, take a few minutes to check it out!

SoftLayer Portal

The transition from exclusively providing customer support to supporting both customers and employees has been phenomenal. I've been able to address a lot of the issues I came across when I was a CSA, and the results have been everything I have expected and more. SoftLayer is a well-oiled machine now, and with our global expansion, solid procedures and execution is absolutely necessary. Our customers expect flawless performance, and we strive to deliver it on a daily basis.

One of the old funny tag lines we used was, "Do it faster, Do it better, Do it in Private," and with our latest developments, we'd be remiss if we didn't add, "Do it Worldwide," in there somewhere. If there's anything I can do to help make your customer experience better from a dev standpoint, please let me know!

-Romeo

October 9, 2011

Getting Started as a Server Build Technician

When I was interviewed for a job as Server Build Technician (SBT) in Dallas, I was a little concerned that I was getting in over my head. I let my potential manager know that I had very little experience with Linux but that I was willing to learn. I tried to show that I'd be a quick study, and the interview must have gone well because by the end of the day, I was offered the job. I was really excited to know that SoftLayer was willing to take give me an opportunity to finally start pursuing a career path in technology (which is what I was looking for out of school).

As it turns out, I was the only female SBT in SoftLayer's Dallas-area data centers, so I felt a good amount of pressure to prove myself and step up my game. Luckily, my training took away a lot of those nerves, and it was also comforting to see that no matter where I was working (data center or office), I was welcomed by my coworkers. It didn't hurt that I met some really cool people in the process, too. From day one, I realized that I'd been given an amazing opportunity to learn from some really smart folks who know their stuff when it comes to everything related to technology.

I have been here for around six months, and I can't believe how much tech knowledge I've absorbed. I wouldn't claim to be an expert in Linux or a MySQL guru (yet), but if my experience here is any indication, it won't be too long before I know everything there is to know about every technology living in our data centers. When I run into a problem or a question I don't have the answer for, I can rely on my coworkers to have the solutions and break them down into terms I can understand if they're overly complex.

Would I recommend this job to others? Most definitely! This has been one of the best jobs that I've ever had. I've been able to take what I learned in school and actually apply it to my daily work life while continuing my real-world on-the-job education. If you have a server in DAL02 and need someone to check out the hardware or add some RAM, I might be the one jumping to get your request fulfilled quickly.

I'm proof that SoftLayer invests in its employees, so if you're interested in an amazing job for a company who values you, I want you to be a coworker! We have positions in all departments available in Dallas, Houston, Singapore, Amsterdam, San Jose, Seattle and Washington, D.C. (and probably more location in the near future), so keep an eye on the SoftLayer Careers page for the perfect opportunity to join our team.

-Rochelle

October 2, 2011

SoftLayer is Coming to Town

As many of you know SoftLayer is going global. Our Singapore DC goes live TOMORROW, and Amsterdam will follow suit shortly, so we put together a little "jingle" that I think you might know. It might be September, but if the stores are already putting out holiday items, Christmas songs should be fair game in October ... And since we are entering that last stretch of work before those great end-of-the-year national holidays that give us a few days off, we can use a classic tune to help us power through.

To those of you who love the song, "Santa Claus is Coming to Town," you may not want to play the video below. To those who want to rubberneck at our goofiness and join us in a little fun ... play away:

If you want to sing along at home (because who wouldn't?), here are the lyrics for your karaoke pleasure:

SoftLayer is Coming to Town

You better watch out!
Competitors cry!
They're gonna pout
I'm telling you why,
SoftLayer is comin' to town

We're setting up racks
and hiring staff
We're gonna open up our Singapore branch
SoftLayer is comin to town

We're not only in Asia
We'll be in Europe too
We know that you've been waiting for this
So don't miss our big debut.

You better watch out!
Competitors cry!
They're gonna pout
I'm telling you why,
SoftLayer is comin' to town.

With two data centers and two network PoPs
Shiny new servers and cables wired up
SoftLayer is comin' to town.

DC CRAC Units that condition and cool,
Power and network in the SoftLayer Pods too.
SoftLayer is comin' to town.

The SLayers and our clients
will have to celebrate.
We're expanding SoftLayer's footprint,
Far beyond the United States.

You better watch out!
Competitors cry!
They're gonna pout,
I'm telling you why,
SoftLayer is coming to town.

Shout-outs go to all the SLayers who indulged us in this little song. We hope it's less embarrassing than you expected ... And if it's more embarrassing, we hope it's as terrible and catchy as "Friday."

Tip: If the song is stuck in your head now, one great way to distract yourself from it is to go and order a server in Singapore!

-@SKinman454

July 7, 2011

Me and My Android

Last weekend I went to an outdoor concert where I saw a pretty decent Beatles tribute band that hails from the great state of Texas and goes by the name Me and My Monkey. The entire excursion from home to the venue and back again lasted just about six hours. I was pulling into my driveway engaged in a phone conversation with a friend about which fake Beatle was her favorite when my Android gave a strangled beep, cut us off and powered down.

At first I thought it was a glitch, but a quick attempt to turn it back on showed me otherwise. I was out of juice. My battery was drained beyond the point of no return — or at least no return without access to an electrical outlet. I wondered if I had forgotten to charge the phone the previous night. After all, I was outside with friends, food, and music all evening. My phone was snug in my pocket on standby ... Or was it?

I was the first to arrive to the venue, so I made a call to let the my freinds know I had staked us out a shady spot. After that, I fired up go sms to coordinate getting the right number of chairs, and I used it again while searching the parking lot for my friend's car to help her carry those chairs. During the Sgt. Pepper set in an attempt to settle an argument, I "Googled" which year the Beatles officially broke up (turns out it was 1970 but the break-up dragged out until 1975). Sometime between Strawberry Fields and Hello, Goodbye I got an email from the office, so I logged into my handy SoftLayer App to check on a support ticket.

During the intermission, a local radio station was piped through the sound system and someone asked me to Shazam what turned out to be a Florence and the Machine cover of a track off Abbey Road. Since my phone was at the ready, I was the point person to find out whether the chorus to I Am the Walrus really said goo goo g'joob. I didn't have a lighter on me, but my Virtual Zippo did the trick nicely during Hey Jude. And did I mention I don't wear a watch because if I just hit the power button on my spiffy smart phone ... ta-da, I get the time!

It's a funny feeling when you realize how something that didn't really exist five years ago has managed to ingrain itself so deeply into your everyday life. That's what I found myself thinking as I was drifting off to sleep Saturday night, me in my bed and my Android recharging on the night stand ... Well, that and who are the eggmen? Goo goo g'joob.

-William

Categories: 
June 30, 2011

Having a Computer Guy in the House

This SoftLayer Blog entry actually comes to us from Kate Moseley (Age 10), daughter of VP of Network Engineering Ric Moseley.

I think it is cool that my dad is a computer guy that works for SoftLayer because he is always able to fix our computers, TVs, and anything electronic. His job is to order and fix computer networks. He also likes messing with anything technical at home including iPods, iPhones, computers, TVs, etc.

My dad is always working so hard to earn money for our family. Sometimes he's so busy emailing people at work that when you ask him a question, it's like he can't even hear you. I also think that it's cool that he gets to travel to a different state almost every month it seems like. I love going to my dad's office because I get to see what it's like working in an office with so many people in such a busy place.

My dad goes to many meetings with his boss, Lance, and the rest of the staff. When he's not at his office, he's still working really hard at home! Sometimes he stays up till 4 o'clock in the morning to help fix things at his work. One time he got a call while we were on vacation saying that a router was down at the data center and he needed to come back ASAP! So he packed up his bags and headed back to Dallas! Sometimes we don't even get to sit down and have an actual meal as a family because he always misses dinner and sometimes he's on a conference call for more than 2 hours at a time.

My dad used to work at The Planet. He and 9 other people came up with the company called "SoftLayer." SoftLayer recently merged with The Planet, and now they are one big company. His company is always getting bigger, so almost every year they have to move offices to a different location. My dad loves his job because he gets to interact with one of his favorite things: Technology. SoftLayer has given my family an opportunity to do many things in life that we would not ever have had the chance to do.

Someday I hope to be a part of SoftLayer just like my dad is today.

- Kate Moseley

If you share Kate's hope to one day be a part of the SoftLayer team, visit the SoftLayer Careers page. We have more than 50 positions available in Dallas, Houston, Washington, D.C., Seattle, San Francisco and Amsterdam. As Kate explained, SoftLayer is growing like crazy, so whether your background is in Finance, Technical Support, Facilities, Human Resources, IT, Marketing, Sales or Development, we want you to join us!

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