Posts Tagged 'Environment'

April 15, 2013

The Heart of SoftLayer: People

When I started working for SoftLayer as a software engineer intern, I was skeptical about the company's culture. I read many of the culture posts on the blog, and while they seemed genuine, I was still a little worried about what the work atmosphere would be for a lowly summer intern. Fast-forward almost a year, and I look back on my early concerns and laugh ... I learned quickly that the real heart of SoftLayer is its employees, and the day-to-day operations I observed in the office consistently reinforced that principle.

It's easy to think about SoftLayer as a pure technology company. We provide infrastructure as a service capabilities for businesses with on-demand provisioning and short-term contracts. Our data centers, portal, network and APIs get the spotlight, but those differentiators wouldn't exist without the teams of employees that keep improving them on a daily basis. By focusing on the company culture and making sure employees are being challenged (but not overwhelmed), SoftLayer was indirectly improving the infrastructure we provide to customers.

When I walked into the office for my first day of work, I imagined that I'd be working in a cramped, dimly lit room in the back of the building where I'd be using hand-me-down hardware. When I was led to a good-sized, well-lit room and given a Core i3 laptop with two large monitors and a full suite of software, I started realizing how silly my worries were. I had access to the fully stocked break room, and within about a week, I felt like part of a community rather than a stale workplace.

My coworkers not only made me feel welcome but would frequently go out of their way to make sure I am comfortable and have the resources I needed to succeed. While the sheer amount of new information and existing code was daunting, managers assigned projects that were possible to complete and educational. I was doing useful work building and improving a complex production system rather than the busy work offered by many other employers' internship programs. I learned several new techniques and solidified my understanding of software engineering theory through practice. The open-door policy and friendly people around me not only created a strong sense of community but also allowed more efficient problem solving.

You may have noticed early in this post that I joined the company on a summer internship and that I also told you it's been about a year since I started. While summers in Texas feel long, they don't actually last a full year ... After my internship, I was offered a part-time position as a software engineer, and I'm going to be full-time when I graduate in May.

It's next to impossible to find a company that realizes the importance of its employees and wants to provide an environment for employees to succeed. The undeniable runaway success of the company is proof that SoftLayer's approach to taking care of employees is working.

-John

September 20, 2012

Conferences, Culture and the SoftLayer Server Challenge

I can't begin to tell you how much fun I have when I get to represent SoftLayer at conferences. The days may be long, and my feet may go numb by the end of the day from so much standing, but the time seems to fly as I get to meet new people, give out SoftLayer swag and introduce/explain the (in)famous SoftLayer Server Challenge.

I've observed that at most tech conferences, attendees will wander up and down the aisles, avoiding eye contact and looking preoccupied with emails or Angry Birds on their phones. When they walk by the SoftLayer booth, something changes. They stop. They pay attention. They get engaged. It's hard to passively navigate around a crowd of people cheering on a Server Challenge competitor, and if you see another attendee your peripheral vision "wowing" us with his/her three-switch-ball juggling skills, you're going to get distracted from your Angry Birds game. The SoftLayer booth is a snapshot of SoftLayer's culture, and SoftLayer's culture is magnetic.

When we catch the eye of that previously disinterested attendee, we get to tell the SoftLayer story: "Oh this? It's a small version of a SoftLayer server rack with five SuperMicro servers in it. We've got more than 100,000 servers like these in 13 data centers around the world. Want to try and race to put it back together?" "This is called a switch-ball ... SoftLayer is an infrastructure as a service provider, so it doesn't really have a direct tie-in with SoftLayer's business, but it's the coolest giveaway you'll see at the conference." Whether the attendee is interested in the competition, hosting, servers or cool swag, we've started a conversation that we might not have had if we were just shaking hands and passing out brochures.

As the conference goes on, most booths see traffic decline. That's when the Server Challenge is usually getting the most competitive. Several of our competitions have been decided by tenths or even hundredths of seconds, and a few have been won by the last competitor on the last day as the PA announcement notifies attendees that the expo hall is closing. At Cloud Connect Chicago, I recorded three competitors who each had the potential to walk away victorious:

All three of those competitors had fun in the SoftLayer booth. The other attendees who stepped up to the Server Challenge enjoyed themselves, too. That's huge. That's extremely rare. That's why I love being a part of the rag-tag group SLayers who have the opportunity to spread the word about SoftLayer.

As I put together the quick video to show the competition from Cloud Connect Chicago, I wondered how the times compared with the other shows that have featured the Server Challenge this year. My "wondering" wound up becoming "researching," and this is what I found:

NAME SHOW TIME
Roger Weber GDC Europe 0:57.62
Rany Grinberg ad:tech San Franscisco 0:58.34
Dejian Fang Cloud Expo East 0:59.08
Darin Goldman HostingCon 0:59.28
Joseph Waite Internet World London 1:03.68
Scott Fossen Cloud Connect Chicago 1:05.51
EJ Fernald GDC San Francisco 1:06.06
Kenny Liao Web 2.0 Expo 1:06.41
Matthew Downing Cloud Expo Europe 1:08.16
Gary Barclay TFM&A 1:10.08

Every conference seems to be competitive, and it's amazing to see how close the times are between all of the conference winners in 2012. Server Challenge World Championship? While I start drawing up plans to try and make that a reality, I recommend you all print out blueprints and start training for the next time you come across a SoftLayer booth at an event.

-@khazard

Categories: 
July 6, 2012

My Advice to Myself (A New Server Build Technician)

When I started at SoftLayer, I had no idea what to expect. As I walked from the parking lot to the front doors at SJC01, I started to get nervous ... I felt was like I was stepping onto a stage, and I was worried about making a mistake. I took a deep breath and walked in.

Now that I look back on my first day (which was about a month ago), I have to laugh at my nervousness. I'm not sure what I expected to encounter, but the environment I entered was probably the most welcoming and friendly I've ever seen. Two of my coworkers, Cuong and Jonathan, recently shared their experiences as SBTs in San Jose, but because I have some recent first-hand experience that's still fresh in my mind, I thought I'd share my own perspective.

If I were able to talk to myself as I nervously approached the San Jose data center on my first day, this is what I'd say:

As you'd expect from any new job, your first day at work involves a lot of learning (and paperwork). You're probably chomping at the bit to get out into the data center to start building servers, but you need to crawl before you walk. The first thing you need to do is get the lay of the land ... You get a guided tour of the office, the data center and your workspace. Even if you've worked in a data center before, you're going to be surprised and impressed with how everything is set up. Once all of your paperwork is in order, you start learning about SoftLayer's business and how you contribute to the customer experience. Once you understand the big picture, you can get into the details.

You're given a training guide that goes over many of the processes and procedures that are followed on a day-to-day basis in the data center, and you're shown all of the components you'll be working with as you build, upgrade and manage server hardware. You might not be performing much work on hardware in production in your first few days, but you're going to learn a lot and have plenty of time to ask questions. While you're learning how to perform your work tasks, you're building friendships with your coworkers, and you're officially becoming part of the SoftLayer family. Your fellow SLayers support you and help you make sure SoftLayer's customers are getting the service they expect.

You're taught everything you need to know, from staying organized and focused to best practices around working with servers. You have nothing to be nervous about.

I've only been with SoftLayer for a short period of time, but I can confidently say that working here is remarkable. I don't feel like an "employee;" I feel like a team player. I feel like everyone is on the same page about what needs to be done in the data center, and whenever questions come up, answers are given quickly.

I'm excited to come to work every day. I would have never dreamed I'd feel this way because I was always told jobs are long and drag-out boring, but my experience has been the polar opposite. Now, When any of my friends complain about getting up and going to work, I recommend they visit http://www.softlayer.com/about/careers.

-Jackie

June 22, 2012

Building the SoftLayer Team - Inside and Outside the Office

Almost a year ago, I walked into SoftLayer for the first time as an employee, but it wasn't my first encounter with the business. I knew quite a bit about SoftLayer (and what it would be like to work for SoftLayer) because a family member and more than a handful of friends were already SLayers. By the time applied to join the company as an "API Evangelist," I had high expectations ... Or so I thought. As it turns out, I had no idea how outstanding working for SoftLayer would be.

When people talk about company culture, you usually hear buzzwords like "collaborative environment," "team-oriented," "transparency" and "progressive thinking." To a certain extent, they all sound a little forced and cliche, and it almost kills me that they're exactly the words I'd use to honestly describe my SoftLayer experience. Why? Because every day, I see people collaborating on news ways to innovate, execute code more efficiently and improve our systems ... And not only do I see that happening, I feel involved in those conversations as well.

In a day and age where it seems most companies do business like they are herding sheep, it's pretty phenomenal to work in an environment where employees are encouraged to speak, and when they speak, they are heard.

A surprisingly large part of SoftLayer's company culture involves getting employees out of the office. Yes ... I said out of the office! From baseball games to barbeque contests to dragon boat races, the SoftLayer team actually becomes more of a "team" when we leave the office. In my previous jobs, the last thing I'd want to do at 5:00pm on a Friday would be to spend a couple more hours with my work desk's neighbor. These days, I look forward to the chances to hang out with my coworkers outside the office. I know it sounds cheesy, but it's the truth.

Just look at the Pink Soles in Motion fundraiser to raise money and support the Susan G. Komen for the Cure. Did it make a difference that the event was on a Saturday? Absolutely not. You could see SLayers in their SoftLayer gear everywhere you looked.

I am always impressed by the sheer number of people who love what they do and love being a part of SoftLayer. If you subscribe to the "SoftLayer Culture" RSS feed, you'll see exactly what I'm talking about ... That category is filled with posts from employees who can't help but share their love for SoftLayer with the world. When you get so many passionate and enthusiastic people under one roof, you get a with contagious excitement and the shared purpose of providing the best possible products and services to our customers.

When I walk through the office and see happy people talking about their work, I know I'm in the right place.

Thanks for the one-year anniversary, SoftLayer! It's been a great year.

If you want to put the SoftLayer culture to the test, check out the available Careers at SoftLayer to find an opportunity that can bring you onto the team. You won't be disappointed.

-Sarah

Categories: 
June 19, 2012

Proud to be a SLayer

Changing a career can be a challenge, especially when it feels like you are starting from scratch. I know that feeling well. I'd always been interested in networking, IT and cloud computing, but it wasn't until I joined SoftLayer that had an opportunity to start building a career on top of those interests. I know you might've already read a few introductions and SoftLayer culture posts in the past, but I wanted to share my experience in joining the hardware tech team to give my own unique perspective on what it was like becoming a SLayer.

Like Jonathan, I joined SoftLayer in San Jose (SJC01), and despite my interest in the technology SoftLayer manages for customers on a day-to-day basis, I didn't have many of the skills I'd need in the data center. That's where the training program came into play ... I can't tell you how valuable it was to learn how SoftLayer approaches cloud and data center operations. My previous jobs were in manufacturing, so I was accustomed to working with hardware and machines, so after a bit of a learning curve, I started to feel comfortable with the instruction and hands-on challenges that were put in front of me during the training program.

Once I was able to start applying what I learned in training, I started feeling "at home" when I got to the data center. I'm one of the many people responsible for supporting data center operations, and while I'm more of a "hands on" person, I don't forget the "big picture" of the significance of that responsibility. SoftLayer servers are the lifeblood of businesses around the world, and I owe it to those customers to provide the best service I can when it comes to managing their hardware. If that starts feeling daunting, I can look to my peers and ask questions about any problem, and I know I'll get a quick, helpful answer. I know SoftLayer is built on innovation and automation, but the unstated "education" piece is what has appealed to me the most as an employee.

One of my favorite resources to consult on a daily basis is the SoftLayer wiki — SLiki. If I ever forget any technical specifications or get confused about how to configure a specific type of hardware, I fire up my browser and hit the SLiki. If I'm not sure how to troubleshoot a given transaction or want to learn a little more about a topic like cloud computing or object storage, I can search the SLiki and get the answer in no time.

When friends and family have asked me what it's like to work at SoftLayer, I tell them that I'm constantly amazed and impressed impressed by my coworkers. It's hard to explain in a way that doesn't sound corny, but everyone I work with seems to enjoy supporting customers, interacting with other SLayers and making the SJC01 data center run like a top.

Pretty recently, I had my first Truck Day, and it made me love working for SoftLayer even more. It was pretty awe-inspiring to see SLayers from every department in our office joining the SBTs at the loading dock to unpack, sort and rack a huge shipment of SuperMicro servers. Everyone was sweaty, and I'm sure a few people were pretty sore the next day, but after all was said and done, we all felt like we'd accomplished something significant for our customers.

I'm proud to be a SLayer.

-Cuong

June 14, 2012

My First Week as a SLayer in San Jose

As I write this post, I'm finishing my first week as an employee with SoftLayer. It might seem premature, but I think it's safe to say that it's the best job I've ever had. My friend Marcos gave me a great reference to get my foot in the door at SoftLayer in San Jose (SJC01) as a Server Build Technician (SBT), and I owe him a LOT for that help. Because first impressions are usually pretty significant, I thought I'd take a few minutes share my short experience with the company to provide a bit of perspective to anyone interested in "what it's really like" to work at SoftLayer.

To give you the best picture of what it's like to work at SoftLayer, I have to start with the other SLayers I've met. So far, my coworkers and supervisors have been easy to get along with, and they clearly know their stuff. SoftLayer's "Challenging, but not Overwhelming" motto isn't just for show ... I've got a long way to go to catch up with my peers when it comes to knowledge about the data center, but everyone around me has been so supportive that it doesn't feel too intimidating. The work environment is very casual, and while the tasks at hand are all serious, my coworkers are always telling jokes and fostering a friendly and welcoming work environment.

The second aspect of the job I should focus on is the day-to-day responsibilities I'm learning how to perform. In the data center, we're responsible for building and performing hardware maintenance on all of our customer servers, and a lot of our customer interaction is done via tickets. When a ticket is added to our data center queue, it's pretty wild to see an SBT claim it quickly and immediately spring into action. If a customer orders a new server in our facility, and that server configuration isn't readily available, we get notified, and we have to move quickly to make a hardware change so the server can get provisioned in under four hours. That's been my favorite part of the job so far.

I've always enjoyed putting computers together, so being able to do it on such a large scale (and having the chance to do it a few times per day) is a thrill for me. Even though I've built more than my share of computers in my lifetime, I still find myself learning a lot from the processes and procedures Softlayer has in place. It's pretty cool to see the inventory of high-power server hardware we have in our spare parts room, too.

Being new to a job usually involves a span of time where you feel like a "new guy," but that hasn't been the case at SoftLayer. The crew here at SJC01 has made me feel at home quickly, and they've been patient and helpful when I've had any questions. In fact, as I'm thinking about it, I can't say anything negative about my experience so far with Softlayer.

I'm excited about integrating into the team, and given how much my coworkers hang out during lunch, breaks and after work, I'm sure that'll happen quickly. I want to put on a big office potluck where I can bring down my barbecue grill and cook for them some afternoon ... And given SoftLayer's love of BBQ, I'd imagine that would be a big hit.

Man, all this talk of food is making me hungry.

-Jonathan

May 7, 2012

Syncing (Not Sinking) with SoftLayer

I've been with SoftLayer for two months now, but somehow I still find myself in the "honeymoon phase" of company pride and spirit. Yesterday, I had the opportunity to compete in the 12th Annual Texas Dragon Boat Race with many of my coworkers, and I learned that teamwork is more than just "working well together."

Dragon Boat Racing

Dragon Boat Racing is a lot more brutal than it looks. While a good team will look like they're effortlessly and rhythmically gliding through the water, they're still pushing their bodies to the limit ... Just watch some of our SLayers try to hobble around the office today, and you'll see that the competition wore us out. The experience was more than just a good time (and a reason many of us are still sore); it reinforced to several of us — especially newer employees like me — that SoftLayer is more than just a "company" or an "employer."

SoftLayer's founders wanted to create a an environment — a culture — unlike any other, and from my perspective, they were phenomenally successful. You don't have to take my word for it, though. SoftLayer is a regular on those "Best Companies to Work For" lists, specifically because the company encourages employees to get smarter, get healthier, have fun and and enjoy coming to work. Now that I think about it, I need to get the management team to provide some free Bengay the next time we get out in the dragon boats!

The dragon boat races provided me an opportunity to meet and get to know some of the SLayers I hadn't met yet, and it was wild to see how quickly we shared a sense of camaraderie and pride to be SLayers as we raced down Buffalo Bayou in Houston.

Beyond the fun and physical exertion of the weekend, one valuable lesson I think we all took away from this experience is that staying "in sync" can prove to be difficult at times. Once we learn to anticipate each others strokes, we became a stronger team ... The obvious parallels to our day-to-day responsibilities at SoftLayer should speak for themselves.

I'm proud to be a SLayer and thankful that SoftLayer creates both an extraordinary place to grow our careers and an awesome environment to make great friends. I hear we might be planning to continue this tradition, and if so, SoftLayer can count on us to be there to support our coworkers. If you're interested in joining us, we have positions for all sorts of skill sets (and I'm proposing we give additional brownie points to applicants with rowing experience)!

- Cassandra

Categories: 
May 4, 2012

From "Computer Guy" to SoftLayer Server Build Technician

As I sat down to brainstorm ideas for this blog, I began to think about where I was when I started a few years ago and where I am now. When I was hired, I knew next to nothing about the inner-workings of data center IT. I was just your average computer nerd, or "the computer guy" as I became known around the house and to my friends. I had plenty of experience with hardware, but I had no clue just how deep the IT rabbit hole went ... I jumped in anyway.

Before I give you an example of one of the challenges I had to tackle early on, I should back up and explain a pretty important observation I had about SoftLayer: Despite how cheesy it may sound, SoftLayer is a family. If you are willing to learn and have a good work ethic, SoftLayer will to take you under its wing, and the sky is the limit. I was willing to learn, and I'd like to think I have a good work ethic, so I took on a pretty ambitious task: Learn Linux.

As a Server Build Technician — the physical "hands and eyes" in a data center — you can't get by without an intimate knowledge of Linux. As it turns out, trying to learn everything there is to know about Linux is sort of like saying "Get to the end of the Internet." Even after a few years of working with Linux, I still learn new things almost daily, and I'm sure that I'll continue to learn as long as I'm surrounded by Linux servers and other brilliant technicians who can share their Linux expertise. I could probably write a whole series of blog posts about all of the crazy things I've seen Linux servers do, but I'll focus on this "intro" blog first. Since starting with SoftLayer, my tenuous grasp of Linux was strengthened and eventually validated by my Linux+ certification!

That's only one little example of the kind of environment SoftLayer creates, and I could share dozens more.

When SLayers are treated like individuals rather than "employees," the culture is different. Managers and supervisors LISTEN to your problems/frustrations and are quick to offer their help and advice. I can feel comfortable to express personal issues with anyone in management, and I've had a handful of heartfelt talks with higher-ups that I would never dreamed of having at previous jobs. As a result, I'm excited when I walk into work because I feel like I get to hang out and work with friends for eight hours every day.

My coworkers and I can joke around one minute, and the next minute, we can have a serious and thoughtful conversation about how we could improve our processes or serve customers better better. Not only does that experience make for a comfortable working environment, it also creates a net of trust among coworkers. You know without a doubt that you can rely on your coworkers for anything.

I know it sounds like I'm stretching the truth (and the blog word count), but to be honest, there isn't enough room on this page to describe exactly how awesome I think the people at SoftLayer are. I've made many, many friends and roughly zero enemies. That's a pretty good ratio if you ask me. If you are even a TINY bit interested in IT, there's no better place to get your career started (or continued) than SoftLayer. There are positions for every skill set and level, and it doesn't stop there ... You aren't locked into one position or department if you find yourself more passionately drawn to another area of the business. SoftLayer encourages you to branch out and explore your career options, and if you want to move up, you're encouraged and supported by management to put forth the effort.

TL;DR If you're interested in getting into anything IT related, SoftLayer has a place for you, and as a very happy employee, I'd highly recommend taking advantage of that opportunity.

-Broc

April 6, 2012

Of Cage Nuts and Customer Service

Sometimes it's the little hardships and annoyances that really mold you. How do you react? Do you manage to work through them, or do you let them eat away at you to the point that you're more paralyzed by them than you are a bigger problem?

As a new hire, I was required to take part in a Truck Day — an experience that helps everyone in the company understand (at a base level) what is involved with the actual products and services we sell. If you've ever had the fortune of working on one, there are certain activities that can leave you feeling weary. For me, that weariness-inducing activity was working with cage nuts.

For those of you unfamiliar with cage nuts, they're small pieces of metal that accommodate screw-in server rails on a rack meant for slide-in server rails. Installing them is one of the most frustrating things ever ... They have two little clips that fit inside the rack, and you have to bend them to get them in. Here's a great illustration of how they work from an Oracle Sun Rack user's guide:

Cage Nuts

I'd installed them before, but never more than eight or so at a time. After Truck Day, I now have nothing but the greatest respect for the amazing people working in the data centers who have to do them in massive volumes. I don't think I've ever received as many tiny cuts on my hand as I did in the few hours I spent installing the relatively small number I managed to complete.

As a Customer Support Administrator (CSA), I spend the majority of my time sitting at a computer, helping customers with their servers and doing my best to resolve issues as they are encountered. Physically installing cage nuts isn't part of my day-to-day responsibilities (until the next Truck Day), but I realized that my job has its own "cage nuts."

A customer wanting to lease a server from us isn't particularly worried about the fact that cage nuts have to be meticulously installed in the rack, and they also aren't paying any mind to the fact I might have worked with a dozen customers in my shift already — And, certainly, they shouldn't. They're paying for a great customer experience and helpful, friendly service, so they don't need to take into account the context of our operations when they're simply asking for us to help them with a server reboot to finish the installation of an OS patch upgrade.

SoftLayer, as a company, has amazed me in that everyone I've met is not only willing to deal with their "cage nuts," but they will also do so without losing the smile from their face (even if there's some good-natured grumbling every now and then). In many of the places I've worked, this sort of task would be met with protest, foot dragging and a tired resignation to doing the work. That simply isn't the case here.

I'm definitely a newbie around here, and I'm still getting a feel for the culture, catching up on the inside jokes, and learning the ins and outs of the company (and the people in it). The one thing that was abundantly clear to me from the very first night, though: SLayers are truly dedicated to what they do, and the resulting work environment is one that fosters and rewards that dedication.

So in my estimation, how have the little annoyances — the cage nuts of our lives — molded SoftLayer and the people who work here? I'd say that not only do we work through them, we do so enthusiastically in the company of friends, proud of the fact that these seemingly small things are part of what has made this all possible.

I hope all of you work in environments that enable you to deal with the small things you see every day without cursing under your breath and feeling stressed. If you don't, maybe you should look into finding a place that does. I hear we're hiring.

-Gregory

April 2, 2012

On Cloud Nine: My First Two Months at SoftLayer

I'm on cloud nine at Softlayer. I know "cloud" is probably the most confusing term I can use about how happy I am to be a SLayer because I'm not talking about public cloud, private cloud, or bare metal cloud, but it seemed like the expression that best fit my mood. Beyond the "cloud" products we make available to our customers, there's a less obvious "cloud" at SoftLayer: What I've come to call "The Employee Cloud Nine."

I joined SoftLayer in January of this year, having worked for my previous employer for around ten years. In my 2+ month tenure, the treatment I've received has been astounding, and I don't need to look beyond my workspace to notice some immediate differences. At my previous job, I had three computers running 2007-version software, one Mac-bell scanner and a printer. At SoftLayer, I feel like I'm in a different world: Two widescreen monitors connected to a super-powerful computer running (gasp) current software. It's like I can say "goodbye" to the old days and hello to the twenty-first century!

Beyond the my immediate workplace surroundings, one of the most important distinctions between SoftLayer and every other place I've worked before is how accepting and friendly the team has been. On my first day, my team (and HR) welcomed me with open arms, and I didn't once feel like "the new employee." It reinforced how joining the team mirrors becoming a part of a family, and I think a lot of that culture has to come from the top of the company. It's clear that SoftLayer values us as employees, and because we feel valued, we're excited to come to work. Employees that are excited to come to work are happier, and happy people interact a lot differently than unhappy people that just go to a job because they have to. It also doesn't hurt that SoftLayer literally invests in every employee when it comes to benefits and insurance.

In this economy, it's hard to find companies that are still dedicated to their employees, so it's even crazier to see how SoftLayer takes "dedicated to their employees" to the extreme: Break areas with all your daily needs such as tea, water, juice, snacks and Sonic Ice. On my second day of employment, the company catered a lunch for the office. Recently, there was a tank/helicopter war ... Where else does that kind of thing happen?

I work in the Accounts Payable department. When I started, the team was beginning a pretty massive system conversion. It ended up going live without a hitch (after a few weeks of long hours). Our entire team (led by our fearless manager, Amanda Bell) celebrated the success of the project, and as a little bonus, our VP of accounting, Robert Burns, gave us a big surprise for all of our hard work (and while I know mentioning that begs the question, "What was it?" I was sworn to secrecy). Upon receiving my surprise, I saw a few of the folks from our executive management team in the hallway, and they mentioned that the smile I had on my face was the one they like seeing on every employee's face. :-)

By that point, I knew I wanted to share my initial experience as a SLayer in the form of a blog, but little did I know I'd have one more piece I'd need to include to paint an even fuller picture of my first two months at SoftLayer. I attended a training session where I learned about the company's history, got a better understanding of our products and services, and heard about even more of the benefits I get for being a SoftLayer employee. And I took a data center tour.

As an AP Administrator, I'm not well versed in the technical side of what SoftLayer does, but when I walked through the data center, I immediately recognized many of the products from vendors I pay on a daily basis. It was nice to be able to match up the name of the products I see on an invoice to an actual device to better understand what the checks are paying for ... That context really reinforced to me how I contribute to SoftLayer's growth and success, so it was a fantastic realization.

What I didn't expect from the training session was a chance to participate in the Server Challenge. While I didn't set any records, I was proud of my 2:42 finishing time, and I gained a whole new level of respect for all the effort that goes into racking and maintaining our servers ... And I'm even more impressed with all of the conference attendees that are able to finish the challenge twice as fast as I did.

I'm two months into my tenure at SoftLayer, and I'm still on cloud nine. If my experience is typical (which I'm sure it is), you'll see SoftLayer at the top of every "Best Places to Work" list for years to come!

-Fabrienne

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