Posts Tagged 'Family'

December 1, 2009

Holiday Seasons and Holiday Shopping

It’s that time of year again. No, not time to spread joy and cheer to your family (it can be that, too), but rather the time of waiting in long lines when it’s freezing outside hoping to get a good deal or the perfect gift. It’s the holiday shopping season. With the holiday shopping season comes the holiday “holy cow it’s freezing cold out here” or the holiday “hey! that person just cut in line” season as well. Of course, one thing people need to remember this time of year is that it’s not about the shopping and spending money (Money? What money?) but rather it’s about spending time with family and looking back at the year that has passed. Of course, retailers and scammers would like you to think otherwise. They’re trying their hardest to get you to part with your hard earned money. What does this mean to you? It means that you have to watch out who you’re buying from and what websites you are giving your personal information to. This is the perfect season for scammers to get your grandparents to give up their personal information (and with it everything in their bank accounts). Of course, this is easily avoided. Most reputable websites will have SSL certificates from a reputable vendor. Being a customer of SoftLayer you are already aware of a (fairly) new service we offer… A short while back SoftLayer began to offer VeriSign and GeoTrust SSL certificates (for more information: Simply making sure that the site you are buying from has a certificate installed like the ones we offer will help ensure that your information isn’t going to some thief hiding in his basement. What’s the moral of this story? (All Holiday stories have a moral…) Stay safe, be careful, and enjoy the holidays!

October 1, 2008

An Investor. A Mentor. A Friend.

In the passing of Rick Gardner, SoftLayer has lost all in one man.
He breathed life into our company and shared in our dream.
He saw opportunity where others assumed failure.
He brought clarity when we couldn’t see past ourselves.
He brought wisdom, experience and humor to the SoftLayer family.
With his wit, charm and intelligence he was an inspiration to us all.

Even in the short time that I knew him, he invoked in me a sense of passion and drive that few have been able to create.

Rick, we are devastated by your passing. But we will never lose your presence. You continue to guide us, as we fulfill every promise we made.


December 18, 2007

Relationships Are Key

Relationships are, well, key. This is true in all walks of life. It is especially true in a business environment. At SoftLayer, we understand this. There are two very important types of relationships that we continually try to maintain.

1. Customer Relationships - This is an obvious one. We constantly want to know what our customers have to say. We try to set aside time to call our customers, get to know them, gather feedback, and find out what makes them tick. If there is a way to improve, we want to know about it. Some customers prefer to deal with a specific person, whether it is a Salesperson, Support Technician, or Accounting Representative. While all departments work as a team and we do not specifically assign customers to certain employees, we do enjoy working with you if you specifically enjoy working with one of us! If there is not a little bit of personal communication, we would be your typical, cold corporation. We do not want to be labeled with this stigma. There is no denying that SoftLayer is rapidly growing into a major corporation. But we want to be the major corporation with a small company feel. Each of you is our favorite customer - keep dishing it, we can take it!

2. Employee to Employee Relationships - We would not be where we are if we did not get along well with one another. In fact, we work extremely hard at keeping the utmost respect for one another. Our technicians are some of the best in the industry, our Accounting Representatives some of the most personable, and our Sales team is quite the group of go-getters. So it is easy to keep a good lasting relationship with each and every employee. I can speak for myself, by saying that sometimes I am not the most technical person. It is great to have someone to go to at the drop of a hat to find out about a specific application or hardware question for a customer. The Sales Team is here for anyone to ask about pricing, or to help a customer with an upgrade. And Accounting is always there for any sort of billing need.

In a nutshell we are one big, happy family - that goes for customers and the entire SoftLayer team.


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