Posts Tagged 'Funny'

August 28, 2015

Under the Infrastructure: It’s all about personality with server build technician Yoan-Aleksandar Spasov

Are you ready, folks? It’s time, once again, to lift our cloud high and put some SLayer sparkle into your sky. Last week, we went Under the Infrastructure to introduce you to Mathijs Dubbe, a sales engineer in Amsterdam. This week, we’re staying abroad in The Netherlands so you can meet Yoan-Aleksandar Spasov, a server build technician who’s been with us just shy of a year.

SoftLayer: Tell us about a day in the life of a server build technician.

Yoan-Aleksandar Spasov: It’s very different in Europe, because we rotate between three shifts depending on which month it is (as far as I know in the states, you get a permanent shift, so you only stay on that shift). We start in the mornings, evenings, or nights. You begin by picking up what’s left over from the shift before, so hopefully it’s not too big of a hand-off. We have a task list that lists the primaries and secondaries for each person on shift. Of course, there will be people who are better at transactions, hardware, or maintenance. So you get to do what you are good at, and you get to working. If you’ve been with Softlayer for a while, you’ll end up being good with everything.

SL: What shift are you on right now?

Spasov: I’m on the evening shift, so I start at 2 p.m. and I work until 11 p.m. Each shift is very different. During the day shift, you have management available to you so that you can do more projects. The evening shift is more customer-oriented because the states are just waking up, and we’re getting all those orders; there are a lot of builds and servers that need attention. The night shift is quiet and it’s mainly maintenance, so you have upgrades and things like that.

SL: We didn’t even think about that. That does make it pretty different.

Spasov: Yup.

SL: What’s the coolest thing about your job?

Spasov: There are so many things, to be honest. For me, it’s been awesome because I’m very young and I just started, so this is one of my first real real jobs. I had no real data center knowledge before I started. I started from scratch, and the whole team taught me. That’s one of the coolest parts of my job – you get awesome training. The other thing is that you get to work with amazing people and amazing teams. Everything else is hardware. We have awesome gear that you don’t get to see everywhere. It’s awesome. It’s amazing. It’s a privilege to work with that many components and that volume of components.

SL: How’d you get into this role? Since you didn’t have any prior data center experience, what’s your background?

Spasov: I had some hardware experience. I built PCs. I’ve always liked computers and electronics, and then I got into servers, and I’m learning something new every day.

SL: This piggybacks a bit on what we just talked about, but what does it take to become a server build technician? What kind of training, experience, or natural curiosities do you need?

Spasov: You must have amazing attention to detail; that’s very important. You have to follow protocols, which are there for a reason. You have to learn a lot. It’s not only just basic knowledge that you need to know, but it’s also the ability to find the knowledge and research it in the moment, whenever you have issues to deal with or any problems. You have to be able to reach out to other people and be able to look into documentation so we can learn from previous occurrences.

SL: Did you need a specific degree? We get this question a lot on our YouTube channel, and people are always asking, “How did you get that job? What kind of training do you need for that job? Where do you start for that kind of job? Do you have to go to school for this?”

Spasov: Having a technical degree or technical knowledge is good; that’s a definite plus. But even if you start without any hardware knowledge, you can build on the training from the company. It’s very specific with SoftLayer because we have our one-of-a-kind internal management system. You can’t learn about it anywhere else besides our company. If you knew other systems, you might try to draw parallels between the two, and that’s not going to work. It’s completely different. And that’s what makes SoftLayer so unique.

SL: Tell me something that you think nobody knows about being a server build technician.

Spasov: I have a feeling that a lot of customers think that there isn’t a person on the other side and that it’s all automated. But there’s a personality behind every update. There’s someone thinking about it and what to write and how to communicate with the customer to make them feel better, more secure, and to show that they’re in good hands.

SL: That’s a really good point. We’ll bet a lot don’t realize how many people go into making SoftLayer “SoftLayer.” It’s not just processes.

Spasov: That’s right.

SL: Do you have a plan in the event of a zombie apocalypse?

Spasov: I’m going to hide in the data center because I’m sure we’ll have the supplies. Our office manager stocks food for us, so I’m sure we’ll last a while.

SL: [laughing] That’s a good plan.

Those saucy SLayers get us every time.

We’re feelin’ it. Are you feelin’ it? (You know you are.) Then come back next week for the latest and greatest Under the Infrastructure, where we’re peeling back the cloud layer like it’s going out of style.

-Fayza

August 21, 2015

Under the Infrastructure: Get International with Sales Engineer Mathijs Dubbe

Did you have oh-so-much fun meeting client services rep Neil Thomas last week? We sure hope so.

The fun continues because now you’re in for another sweet SLayer treat. This week in Under the Infrastructure, peek into the world of sales engineer Mathijs Dubbe. He’s based in Amsterdam and has been holding down the fort there since April 2015.

SoftLayer: How’d you end up at SoftLayer, Mathijs?

Mathijs Dubbe: I was an infrastructure and data services consultant at a data center and cloud hosting provider in the Netherlands, so [the sales engineer opportunity at SoftLayer] was pretty similar to what I was already doing. I’d known [about SoftLayer] for quite a while already. I’d seen it before and checked out what they were doing, and it sounded like fun. I’d seen the YouTube videos, with truck days and setting up pods, and that appealed to me. It was innovative.

SL: What does a typical day look like at SoftLayer in your shoes?

Dubbe: When I get to the office, I look at the tickets that remain from the last shift and clean them up. I’ll start my day by checking my email and seeing what my colleagues in Amsterdam are up to. During the day, there will be conference calls and meetings, things like that.

SL: How many black SoftLayer shirts do you own?

Dubbe: Three.

SL: That’s pretty good. Your collection is getting started! At this point, you’re still wearing other clothes to work besides SoftLayer shirts? Because there are some people who only wear SoftLayer gear.

Dubbe: When I have enough shirts, I’ll probably do that [laughs]. I’m currently in the IBM building, so I like to show off the brand.

SL: You’ve gotta represent, right?

Dubbe: Yeah.

SL: What have you learned working at SoftLayer?

Dubbe: A lot of stuff, actually. Related to international business, my former employer was fairly regional, but at SoftLayer, there are many international customers and that’s quite fun. I’ve learned about different kinds of people with different languages and accents; people working in Israel on Sundays. In a technical sense, it’s similar to what I did, but the technical stuff is always architected in a different way. I’ve learned quite a bit since I got here.

SL: We agree with your point about the international scale. You’re dealing with an office in Singapore and an office in Amsterdam and dealing with different languages and everyone in between, so it’s pretty dynamic.

Dubbe: I like that, too.

SL: What was the last costume that you wore?

Dubbe: [laughs] Costume? I dressed up like a road worker once.

SL: You did? For what?

Dubbe: For Carnival in February. I’m not usually the kind of guy that goes [to those sorts of things], but sometimes it’s fun. It’s not like anything they have in Brazil, though.

SL: That sounds like a really good time.

Aren’t SLayers the greatest? (We know you’re nodding.) That’s why you’ll want to stay tuned for our next installment of Under the Infrastructure, where we’ll wade waist-deep into the SLayer cloud.

-Fayza

December 24, 2014

Holiday Traditions

Whether you believe in Santa Claus or not, there’s just something about this time of year that makes us giddy for tradition. For me the holiday season isn’t complete until I’ve watched National Lampoon’s Christmas Vacation. Watching their “fun, old-fashioned family Christmas” turn into a “full-blown, four-alarm holiday emergency” has turned into a yearly tradition that helps make my in-laws (and my family for that matter) seem just a little bit more jolly to be around this time of year—who doesn’t have an Aunt Bethany or Cousin Eddie hiding in their family tree somewhere?

We didn’t create a new holiday song this year (we’ve been busy opening data centers!), so we’re presenting our 12 Days of Christmas rendition again. Between decking the halls and dashing through the snow, we’d like to invite you to add a new tradition to your cloud holiday season.

Enjoy.

-JRL

Subscribe to Funny