Something happened today that we feel everyone should be aware of: We currently have no SBL listings for our IP space and we were recognized by the Spamhaus Team as a proactive no-spam-tolerance network.
Our hard work here at keeping spammers off of the network, and our reaction when they do make it on has been recognized. If you visit the Spamhaus ISP page, type in softlayer.com. You will find something that is very rare and something we are very proud of. To be recognized in this manner means a great deal to us.
Abuse is something that happens, there is no way around it. What does matter is how we are perceived to handle the situation, and working day in and day out with other abuse desks and networks does indeed pay off.