Posts Tagged 'Jobs'

September 21, 2010

A Transition from Humdrum to Dynamic

Having said greetings to exactly five people just like every other morning before this one, the employee made the final turn in the maze of cubicles to arrive at the mountain of papers and folders in his personal work area. Sitting down, he checked the agenda for that day, though that was unnecessary for he knew all too well what to expect. The agenda basically read:

  1. Extract data from a particular account
  2. Manipulate data to arrive at a comprehensible format
  3. Organize data into charts and graphs
  4. Perform variance analysis
  5. Document findings and submit for review
  6. Repeat steps 1 through 5

The above scenario, although quite simplified, is a high level summary of my career for the past 10 years before working as a Server Build Engineer at SoftLayer. With this mindset that my daily work in the field of Finance and Accounting could be simply listed as a series of routine steps, I made the difficult decision to set out for a major career change. Due to previous yet limited professional experience with programming and pc troubleshooting, I was not unfamiliar with the field of Information Technology I had in mind. As a hobby, I also enjoyed tinkering with computers so this choice was a no brainer for me. For web hosting, those who are serious about a website would need to make a jump from having a static ip address to one that is dynamic but for my life, I was looking to go in the opposite direction from static to dynamic. Through a friend who at the time worked at SoftLayer and often spoke highly of it, I was informed of a great opportunity to re-enter the IT field.

It is now 6 months since the first day I started at SoftLayer and I must say there is no looking back but only forward. The number of people I greet at the start of each work shift is still a set number, but other than that, so much has changed in a positive way. I am no longer bound to redundant procedures on a daily basis since I typically cannot predict ahead of time what challenges face me that day at work, since our customers’ needs will vary on a day-to-day basis. It is this variety in tasks that make me realize I have found what I was looking for and in the past, I have always worked behind the scenes and never clearly seen the fruits of my labor. Deadlines for reports and what not would be met, but no clear realization of what impact I could make on others. On the contrary, at SoftLayer, we are able to deal with customers directly and through that there is satisfaction in knowing that my efforts help make a real person happy, which can be crucial since there are times that a business’s success will depend on how we handle requests. All in all, I am very thrilled with this recent major decision I have made and here’s hoping to a bright future with SoftLayer!

December 9, 2009

SoftLayer - Unbelievable Control, Capabilities and Innovation

I have been working at SoftLayer for 2 + years now as a CSA and it has been quite the experience! Imagine working at a place where you get to put your hands on the latest technologies, where customers can manage servers as if they were in their own datacenter, and where innovation is a daily norm. Welcome to my job at SoftLayer. I have seen this company grow at an amazing rate, and to whom do we owe the credit? YOU – The customer! Everything that we do, offer and build is a testament to the customers that use our services. This helps make us a forerunner in the industry and allows the customers that use our services to grow and achieve anything that their business requires. I am going to list just a few of my favorite capabilities we offer below:

VPN – The ability to control your server through a private, secure connection and to use our backend services without incurring usage against bandwidth.

IPMI – Having the power of a local console attached and with some cards a virtual dvdrom to install any operating system of your choice.

OS Reloads – We offer several types of operating systems to choose from and keep up to date with the latest versions.

Secondary DNS – You can host your own DNS and allow zone transfers into the SoftLayer Portal and use our resolvers as secondary failovers.

Content Delivery Network – This Feature is awesome as you can deliver your site or video from the closest point to an end user geographically to ensure a great viewing experience.

Support – 24x7 support that truly cares about the customer’s needs. We love what we do and this attitude shows in everything we do.

This is just the tip of the iceberg and barely touches on what we offer our customers. If you are not yet a customer I would strongly encourage you to speak with one of our Sales representatives as they are here and ready to help and will guide you in building the platform you need to get the job done.

September 9, 2009

Taking the Chance

I started working at the ripe’ole age of 16 and since then I’ve had 5 jobs including SoftLayer. I started off at “bullseye” which consisted of straightening merchandise shelves and onto being a cashier. For my second job, I moved on to harassing customers into purchasing leather from a well known mall leather supplier, but for some reason I was having extra-long chili cheese conies and bacon, egg and cheese toasters on my mind, so I made the move to “rollerskates” for job number three. These jobs gave me a decent income (for being 16-18 yrs old), but I knew I didn’t want to be hopping from job to job for the rest of my life… I needed to find a place to grow roots, a place that paid me what I was worth, and finally a place where growth within the company was available. So, I moved to the world of retail digital imaging (large format printing) with a local Dallas company. I started in the shipping and receiving department, slowly learning the whole production side of the company as I knew that is where I could grow. Four long years passed, roots in the company were set fairly deep, or so I thought and the opportunity was “kinda” there, but ultimately I was not happy.

The opportunity for me to work at SL came thru a friend and former colleague at the printing company, Shawna (thanks Shawna!) who left because she also saw the huge potential with SL. At the time I was so ready for something new, but I’ll have to admit, I was a bit reluctant to take the chance because of the four years I had invested, and my lack of knowledge in IT, and particularly SL, knowing that they were doing things that had never been done before (I did my homework). Needless to say I took the chance, and was hired on as an Infrastructure Engineer.

As an Infrastructure Engineer at SL responsibilities range from installing cage nuts, rails, filler panels all the way to installing Cisco switches and Ethernet cables. Basically making sure that the racks are ready to be populated with servers and sold to new or existing customers wanting to expand their business. I can only speak for myself, but there is a great sense of pride when you step back and look at all the live racks you just painstakingly set up, knowing the hard work you had invested was not only helping SL grow but knowing that I had taken a bigger step into starting a solid career.

Yes, I was hired on as an Infrastructure Engineer, but was not just limited to that position. I have been here for over 2 years already and having some of the best times of my life, the opportunities to advance are there, they look for it in their staff, they want me to succeed, knowing it only helps them to succeed as well. What’s next you ask? To be continued…

November 6, 2007

Stress is Free

Wikipedia defines stress as the condition that results when person-environment transactions lead the individual to perceive a discrepancy, whether real or not, between the demands of a situation and the resources of the persons biological, psychological or social systems. In a nutshell that says Stress is your mind telling you that you are in over your head for a multitude of reasons. I have worked many jobs in the past where those transactions were out of control and they became high stress jobs. Let's hit the "wayback" machine and relive the stressful ones. I am assuming some of you will relate to this and some will just think it's funny.

The Burger years - It all started at Burger King. I know if you haven't done the fast food thing you are thinking, "Right, that isn't a stressful job!" I'll tell you though, during a lunch rush when the order screen is full and backlogged and you are the only one making burgers and you are about 30 behind, it can be a little stressful. Then there are the times when non-paying customers are eating food from the salad bar and you have to tell them to leave, but that is a separate (and funny) blog entry. Anyway, I decided that the burger future just wasn't for me and it was adding to my ham hocks so I left for...

The Factory Months - Repetition became the word of the day for the next 8 months. I lifted 100lb bags of powder repeatedly, then cut the bags and dumped the chemicals into a vat. After hours of mixing it magically and chemically became glaze for toilets. I even made pretty colors with Black being the most time consuming, specific, and expensive (if you have ever priced a black toilet now you know why it is so high). Really the only stress there was just trying to get it all done in 8 hours correctly and not hold up the day guys and make them wait on me. Driving the forklift through the wall and losing 50 pounds of Burger King induced ham hocks was just a bonus. After that it was off to…

The Mall years - Any of you ever hear of Babbage's? I took a store manager position and you would be amazed at how stressful working from 9am to 10pm during Christmas hours was. Normally it was just the kids kicking and screaming but during Christmas it was THE PARENTS! "I was first in line! No! I was" All that for games for the Linx hand held (it was SO cool and so before it's time), Nintendo, or Sega. Even during the slow months the monotony of standing there just waiting for a customer was almost as stressful. I thought it was time to get a real job so I went to work for...

The Clone wars - Computer clone manufacturer as a sales person. A sales position is very stressful. I bet all you folks out there that have to meet a quota know exactly what I mean. The last day of the month you are popping the champagne corks and getting big bonuses and commissions and then the very next day your sales are at $0.00 and you are at square one again. It's numbing and nerve-wracking. I am no longer a sales guy after 5 years of that hell and my hat is off to those of you who are good at that gig. I learned a few technical things while being in sales so it was time to try them out.

The "Internot" years – Phone support at its finest! Phone support in the early days was different than today. Today we have remote control tools and things of that nature where in the past it was all trial and error with some folks who just bought that new computer (and very first computer) with a Winmodem in it. Oh, the good old winmodems (I just shivered). I can't even begin to explain how stressful a 12-hour shift of phone support talking about winmodems can be. If any of you remember that I bet you just shivered too. Two years of phone support was enough so...

The Geek years – Systems admin/engineer. I stressed out like crazy taking my MCSE all to get this phone call while working at a fortune 500 company. "Email is down! For everyone! Fix it! We can't do anything without it! We are dead in the water!" MORE STRESS! I have found that CEOs can't live without email anymore when in the past they actually played golf on the golf course, now they claim to still work! I worked with Terminal services, Citrix, and Exchange, the things that companies just CAN'T live without. Sleep was optional during this time so I decided...

Management! – Get the title. Manager, Director, I want to be a VP, etc. Life will be stress free closer to the top. What was I thinking? I think this one is better broken into two categories, managing up and the WIT method (I just made that up!). We will start with managing up. Managing up? It's the fine art of making your boss think you are interested, patting yourself on the back, seeking new "out of your comfort zone" responsibilities, getting noticed at all costs, act like and work like one level above your title, and knowing what matters to your boss and his boss even if they don't matter to your group or the people you manage. So for the short definition Managing up = Stress! I took pride in being the laid back easy going manager that gains respect from his employees by trusting the people he puts in a place to do their job and letting them succeed and helping when necessary. If you mix that style with a micromanager you are looking for trouble. I think stress starts at the top and is instilled in everyone all the way down to the very bottom. A workaholic CEO = a stressed out workaholic staff. I'm not saying that you shouldn't manage up as it is a very good form of getting promoted etc. I am simply saying it adds stress to your life. On we go to...

WIT – Whatever it takes. There is something to be said about a company that has one simple motto from the top to the bottom; whatever it takes and at the same time actually living to that standard. I have found that place. When my alarm goes off now in the morning, I hit the ground running. I can't wait to get to work and be part of the fun and productive team and do whatever it takes. I can honestly say that everyone at Softlayer has one goal - to be the best! THAT makes for an extremely stress-free and fun workplace. We don't need to work in the Bank of America tower in beautiful downtown Dallas to be happy, we are happy already! Just keep up the free coffee and Monster and I am good to go!

If you own a small business then you most likely deal with stressful situations daily. Why not let us ease some of your IT stress and outsource your infrastructure to the best stress-free IT Company out there - SoftLayer!

Disclaimer:The events depicted in this blog are true. Any similarity to a company living or dead is most likely coincidental.


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