Posts Tagged 'Paypal'

December 4, 2015

New Currency Payment Options Now Available Through PayPal

We are committed to providing SoftLayer customers with the most visibility into and control over their invoice payments. So, to make it even easier for customers to make payments in their preferred non-USD currency, SoftLayer is now accepting more currencies from customers who pay their invoices via PayPal.

By using PayPal, customers can pay their SoftLayer invoices in their preferred currency and only pay the foreign currency exchange rate charged through PayPal, which is often less than direct debit/credit card charges. Customers will see the USD invoice amount and the foreign exchange rate prior to completing the transaction. (Customers who do not have a PayPal account will need to create one.* For help with this, view our PayPal Foreign Currency Acceptance Training Guide.)

SoftLayer now accepts the following 26 currencies for payment via PayPal:

  • Argentine Peso (ARS)
  • Australian Dollar (AUD)
  • Brazilian Real (BRL)
  • Canadian Dollar (CAD)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • European Union Euro (EUR)
  • Hong Kong Dollar (HKD)
  • Hungarian Forint (HUF)
  • Israeli Shekel (ILS)
  • Japanese Yen (JPY)
  • Malaysian Ringgit (MYR)
  • Mexican Peso (MXN)
  • New Zealand Dollar (NZD)
  • Norwegian Krone (NOK)
  • Philippine Peso (PHP)
  • Polish Zloty (PLN)
  • Russian Ruble (RUB)
  • Singapore Dollar (SGD)
  • Swedish Krona (SEK)
  • Swiss Franc (CHE)
  • Taiwan New Dollar (TWD)
  • Thai Baht (THB)
  • Turkish Lira (TRY)
  • U.K. Pounds Sterling (GBP)
  • U.S. Dollar (USD)

And for our customers who like to “set it and forget it,” we’ve got auto-pay functionality through PayPal in the works. Stay tuned for updates.

Have questions or need help setting up your SoftLayer account to pay with PayPal? We’ve got answers. Contact a member of our sales team.


*A credit card is required in the SoftLayer account for initial orders for new customers. The payment method can be changed to PayPal prior to the due date of the first invoice.

February 23, 2011

A Journey into the SoftLayer Billing Portal

Since SoftLayer's merger with The Planet in November, we have been working tirelessly to combine our legacy Orbit and SoftLayer customer portals, and we've got some great news: We're ready to move all of our billing information and functionality onto the SoftLayer platform! The changes are designed to make managing your account quicker and easier. While change isn't always welcome, when you see some of the new features and functionality in the SoftLayer billing portal, we're sure you'll be as excited as we are.

Once your Orbit account's billing information is migrated to the SoftLayer portal, you will receive an email confirmation. As soon as you're ready to start exploring the new system, you can log in at with your master username and password. We recommend you use the master username to log in because some users may have access restrictions in the portal, and you need to be logged into a user that has accounting access. Once you are logged in, click on the "Administrative" tab near the top-left of your page. From the drop-down menu, you will choose “Accounting" to bring you to the billing-related section on your account.

Wait ... Instead of just guiding you through the process via text, how about we walk you through a quick tour of the billing portal as a bit of show-and-tell?

In the Accounting section, you can retrieve invoices, check pricing and even see your next monthly invoice. As a legacy Orbit customer, you'll also be happy to hear that when your billing information is moved to the new portal, PayPal is available as a payment method! Among other changes, you'll also note that we have a One-Time Payment option to enable some flexibility in how your account is paid in a given month.

In the new system, you'll also notice that order reconciliation is made much simpler. You can easily view invoices by type, date or status. You can even view invoices within a specified date range and save invoices in interactive PDF or Excel formats. Updates to your user and payment information are much more accessible, too.

Our interactive invoices make it much simpler to review your equipment and the costs on your account. The interactive PDF will give you a summary of all charges broken down by type and then by server. If you click on any one of your servers, you are instantly taken to the full pricing detail of that server by component. If you have any items not listed under a server on your invoice you can use our Associate Billing Orphans section to attach unassociated items to a server.

With these invoices, you can track your costs and equipment clearly to make sure the right gear is getting charged the right amount. You can even use our Show Next Invoice feature to project costs for the following month!

We hope you'll be amazed at all the features you now have at your fingertips! Please give us your feedback so we can be sure all questions are answered!


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