Posts Tagged 'Relationships'

April 26, 2013

Catalyst at SXSW 2013: The Startups Speak

SoftLayer listens to customers. There's no marketing spin or fluff on that statement ... I'm a former client, so I can attest to that from a customer perspective and from an internal perspective. When I joined the company as part of the community development team to work with startups in Catalyst, I knew my role was going to be more relationship-based than project-oriented, and that was one of the most exciting aspects of the job for me.

In my last blog about mentorship and meaningfulness, you heard from George Karidis and Paul Ford about the vision to make Catalyst a part of the startup ecosystem, committing to helping participating teams with more than just their hosting needs. While we attended SXSW Interactive, I ran into a few of our phenomenal customers and had the opportunity to sit down with them and talk about their businesses, their connection to SoftLayer and what the future holds:

Over the next few weeks, we'll add video interviews to that YouTube playlist to show off all of the startups that stopped by the Catalyst Startup Lounge at SXSW 2013. When a new video is published, it'll be added to the embedded playlist above, and we'll send some social media shout-outs via Twitter and Facebook.

With SoftLayer's 7th birthday coming up on May 5, we still feel like a startup, and a lot of that has to do with how closely we work with our customers ... Their energy is contagious, and it only encourages us to keep innovating and building our platform for the future. That's why entrepreneurs like the ones you meet in these videos choose SoftLayer. The fact that we have better technology and provide a more powerful cloud infrastructure winds up being a fringe benefit.

A big "Thanks!" goes out to the folks from Epic Playground, Flowmio, Medved, Urbane, YouNoodle, KeenIO, Cloudability and Preferred Return for taking time out of their busy SXSW schedules to chat with me. We love you guys!

-@JoshuaKrammes

May 4, 2011

3 Bars | 3 Questions: Community Development

I've been on the hook for a 3 Bars | 3 Questions interview for a few weeks now, and I finally found a few minutes to chat with Kevin about what's going on in the world of SoftLayer Community Development. In the past two months, we've cranked everything up to 11 with the unveiling of our Technology Incubator Program and the Technology Partners Marketplace. Needless to say, we had a lot to talk about:

Over the past few weeks, we've posted video interviews and guest blogs from a few of our featured Technology Partner Marketplace participants, and you can expect to see more where that came from as we sign on new partners with killer applications and services that we can share with our customers. If you want to be one of those new partners, fill out our quick application, and we'll get the ball rolling!

I'm looking forward to the next installment of "3 Bars | 3 Questions" because "The Mitch" - the man, the myth, the legend - will be in the hot seat.

The Mitch

-@PaulFord

December 18, 2007

Relationships Are Key

Relationships are, well, key. This is true in all walks of life. It is especially true in a business environment. At SoftLayer, we understand this. There are two very important types of relationships that we continually try to maintain.

1. Customer Relationships - This is an obvious one. We constantly want to know what our customers have to say. We try to set aside time to call our customers, get to know them, gather feedback, and find out what makes them tick. If there is a way to improve, we want to know about it. Some customers prefer to deal with a specific person, whether it is a Salesperson, Support Technician, or Accounting Representative. While all departments work as a team and we do not specifically assign customers to certain employees, we do enjoy working with you if you specifically enjoy working with one of us! If there is not a little bit of personal communication, we would be your typical, cold corporation. We do not want to be labeled with this stigma. There is no denying that SoftLayer is rapidly growing into a major corporation. But we want to be the major corporation with a small company feel. Each of you is our favorite customer - keep dishing it, we can take it!

2. Employee to Employee Relationships - We would not be where we are if we did not get along well with one another. In fact, we work extremely hard at keeping the utmost respect for one another. Our technicians are some of the best in the industry, our Accounting Representatives some of the most personable, and our Sales team is quite the group of go-getters. So it is easy to keep a good lasting relationship with each and every employee. I can speak for myself, by saying that sometimes I am not the most technical person. It is great to have someone to go to at the drop of a hat to find out about a specific application or hardware question for a customer. The Sales Team is here for anyone to ask about pricing, or to help a customer with an upgrade. And Accounting is always there for any sort of billing need.

In a nutshell we are one big, happy family - that goes for customers and the entire SoftLayer team.

-Amanda

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