Posts Tagged 'Slayers'

April 15, 2013

The Heart of SoftLayer: People

When I started working for SoftLayer as a software engineer intern, I was skeptical about the company's culture. I read many of the culture posts on the blog, and while they seemed genuine, I was still a little worried about what the work atmosphere would be for a lowly summer intern. Fast-forward almost a year, and I look back on my early concerns and laugh ... I learned quickly that the real heart of SoftLayer is its employees, and the day-to-day operations I observed in the office consistently reinforced that principle.

It's easy to think about SoftLayer as a pure technology company. We provide infrastructure as a service capabilities for businesses with on-demand provisioning and short-term contracts. Our data centers, portal, network and APIs get the spotlight, but those differentiators wouldn't exist without the teams of employees that keep improving them on a daily basis. By focusing on the company culture and making sure employees are being challenged (but not overwhelmed), SoftLayer was indirectly improving the infrastructure we provide to customers.

When I walked into the office for my first day of work, I imagined that I'd be working in a cramped, dimly lit room in the back of the building where I'd be using hand-me-down hardware. When I was led to a good-sized, well-lit room and given a Core i3 laptop with two large monitors and a full suite of software, I started realizing how silly my worries were. I had access to the fully stocked break room, and within about a week, I felt like part of a community rather than a stale workplace.

My coworkers not only made me feel welcome but would frequently go out of their way to make sure I am comfortable and have the resources I needed to succeed. While the sheer amount of new information and existing code was daunting, managers assigned projects that were possible to complete and educational. I was doing useful work building and improving a complex production system rather than the busy work offered by many other employers' internship programs. I learned several new techniques and solidified my understanding of software engineering theory through practice. The open-door policy and friendly people around me not only created a strong sense of community but also allowed more efficient problem solving.

You may have noticed early in this post that I joined the company on a summer internship and that I also told you it's been about a year since I started. While summers in Texas feel long, they don't actually last a full year ... After my internship, I was offered a part-time position as a software engineer, and I'm going to be full-time when I graduate in May.

It's next to impossible to find a company that realizes the importance of its employees and wants to provide an environment for employees to succeed. The undeniable runaway success of the company is proof that SoftLayer's approach to taking care of employees is working.

-John

July 19, 2012

The Human Element of SoftLayer - DAL05 DC Operations

One of the founding principles of SoftLayer is automation. Automation has enabled this company to provide our customers with a world class experience, and it enables employees to provide excellent service. It allows us to quickly deploy a variety of solutions at the click of a button, and it guarantees consistency in the products that we deliver. Automation isn't the whole story, though. The human element plays a huge role in SoftLayer's success.

As a Site Manager for the corporate facility, I thought I could share a unique perspective when it comes to what that human element looks like, specifically through the lens of the Server Build Team's responsibilities. You recently heard how my colleague, Broc Chalker, became an SBT, and so I wanted take it a step further by providing a high-level breakdown of how the Server Build Team enables SoftLayer to keep up with the operational demands of a rapidly growing, global infrastructure provider.

The Server Build Team is responsible for filling all of the beautiful data center environments you see in pictures and videos of SoftLayer facilities. Every day, they are in the DC, building out new rows for inventory. It sounds pretty simple, but it's actually a pretty involved process. When it comes to prepping new rows, our primary focus is redundancy (for power, cooling and network). Each rack is powered by dual power sources, four switches in a stacked configuration (two public network, two private network), and an additional switch that provides KVM access to the server. To make it possible to fill the rack with servers, we also have to make sure it's organized well, and that takes a lot of time. Just watch the video of the Go Live Crew cabling a server rack in SJC01, and you can see how time- and labor-intensive the process is. And if there are any mistakes or if the cables don't look clean, we'll cut all the ties and start over again.



 

In addition to preparing servers for new orders, SBTs also handle hardware-related requests. This can involve anything from changing out components for a build, performing upgrades / maintenance on active servers, or even troubleshooting servers. Any one of these requests has to be treated with significant urgency and detail.



 

The responsibilities do not end there. Server Build Technicians also perform a walk of the facility twice per shift. During this walk, technicians check for visual alerts on the servers and do a general facility check of all SoftLayer pods. Note: Each data center facility features one or more pods or "server rooms," each built to the same specifications to support up to 5,000 servers.



 

The DAL05 facility has a total of four pods, and at the end of the build-out, we should be running 18,000-20,000 servers in this facility alone. Over the past year, we completed the build out of SR02 and SR03 (pod 2 and 3, respectively), and we're finishing the final pod (SR04) right now. We've spent countless hours building servers and monitoring operating system provisions when new orders roll in, and as our server count increases, our team has grown to continue providing the support our existing customers expect and deserve when it comes to upgrade requests and hardware-related support tickets.



 

To be successful, we have to stay ahead of the game from an operations perspective. The DAL05 crew is working hard to build out this facility's last pod (SR04), but for the sake of this blog post, I pulled everyone together for a quick photo op to introduce you to the team.

DAL05 Day / Evening Team and SBT Interns (with the remaining racks to build out in DAL05):
DAL05 DC Ops

DAL05 Overnight Server Build Technician Team:
DAL05 DC Ops

Let us know if there's ever anything we can do to help you!

-Joshua

June 29, 2012

We're Shipping Up to Boston - HostingCon 2012

It's that time of year again ... HostingCon is upon us, and we're faced with an interesting challenge: Go even bigger and badder in Boston than we did at HostingCon 2011 in San Diego. And that's a tall order.

Given the fact that we've already sponsored and participated in dozens of conferences around the world this year, you might be surprised to learn that we've still got a surprises in our bag of tricks. Without giving too much away, I thought I'd share a few of the SoftLayer-specific highlights you make note of if you're planning your HostingCon itinerary.

Conference Sessions

Want some hosting insight from the executive management team of one of the largest privately held hosting providers in the world? You might want to add these sessions to your calendar:

Partnerships Done Right
Lance Crosby, CEO
9:00am – Monday, July 16
Management Track

As more "non-traditional" hosters (telcos, cable companies & VARs) enter the cloud services market finding the right partner is a must. The opportunity is huge but this isn’t a situation where a rising tide will float all boats. Lance Crosby, CEO of SoftLayer will explain how, in order to be successful, you’ll need to understand the following: 1) Building for Internet Scale, 2) Think platform first, and 3) How to automate. The session will include discussion of how SoftLayer leverages partners to drive business growth.

Build vs Buy: Operations & Billing Automation
Nathan Day, Chief Scientist (+ Panel)
9:00am – Tuesday, July 17
Technology Track

The finance, operations and administrative back office of a hosting company can be a complex animal. Some hosts have dedicated software development teams to build in-house solutions, others opt to buy as much as they can from 3rd party vendors. Hear three different approaches to tackling the problem, and learn how your product line can determine the optimal mix of open source, home grown and off-the-shelf solutions.

Finding Your Story: Branding and Positioning in the Hosting Industry
Simon West, CMO
2:00pm – Tuesday, July 17
Sales & Marketing Track

In a crowded marketplace it's critical to establish a clear position and identity in the minds of your customers and prospects. SoftLayer CMO Simon West will discuss best practices for defining and articulating your brand position, illustrating with specific examples drawn from his experience in building some of the industry's most notable brands.

Build, Launch, Sell: Strategies for Launching a Product in the Hosting Business
George Karidis, CSO (+ Panel)
3:00pm – Tuesday, July 17
Management Track

Introducing value-added services around basic hosting can be the strategy that turns a hosting business into a winning venture for the host, and a truly valuable service for the customer. In this interactive session, a panel of product management experts from the hosting business will cover best practices for building (or integrating), launching and selling a new product to your customers, helping you to develop processes, procedures and strategies for seeing a new product launch through from start to finish.

The SoftLayer Booth: #413

When you step into the expo hall at the John B. Hynes Convention Center, you're going to see SoftLayer. In our 20' x 30' space at booth 413, we'll have a few of your favorite SLayers available to answer any and all of your questions about what's new and what's next for SoftLayer ... And to pass out some always-popular SoftLayer swag.

SoftLayer Booth

By popular demand, the Server Challenge will be making its return to HostingCon, and if last year is any indication, the competition will be fierce. The pride of besting all HostingCon attendees in reassembling a server rack is arguably as valuable as the New iPad the winner receives. Though your pride doesn't have a Retina Display.

Host Me All Night Long

Following the phenomenal success of "Geeks Gone Wild" last year (headlined by The Dan Band), we knew we had our work cut out for us when it came to planning a party for HostingCon in Boston. We've teamed up with cPanel and comcure to put together "Host Me All Night Long" at Royale Boston on Monday, July 16.

Host Me All Night Long

One of my favorite comedians, Ralphie May, is going hit the stage at 8pm, and you won't want to miss a second of his set. Following Ralphie, Yellow Brick Road is bringing their award-winning Classic Rock tribute skills from Las Vegas to keep the night going. Given the name of the party, you shouldn't be surprised when a little AC/DC "You Shook Me All Night Long" is played.

Like last year, the attendance is strictly limited, and when the number of tickets available at http://hostingconparty.com/ reaches zero, you're out of luck. Even if you're our best customer ever, you need a ticket to get in the door, so register while you can! If you show a little extra SoftLayer love on Twitter or Facebook, send me a link to it (khazard@softlayer.com), and I might be able to hook you up with a VIP code to get you priority access and into the VIP section at the venue.

Like the Dropkick Murphys, we're "shipping up to Boston," and we hope to see you there!

-@khazard

June 21, 2012

New Swag, New Booth, New Product Announcement: SoftLayer at Cloud Expo East 2012

When a SLayers pack their bags and heads to the 'Big Apple,' we go BIG. Our most recent trip to NYC for Cloud Expo East proved that statement over and over again. When I heard I'd be one of the employees representing SoftLayer at the Javits Convention Center, I did a little dance ... Cloud Expo is one of my favorite conferences, and New York City is one of my favorite cities, so I had a lot to be excited about.

Cloud Expo East and Cloud Expo West are two of the biggest shows SoftLayer sponsors every year. Attendees come from various industries — from digital marketing agencies to software as a service providers to hosting resellers — with their own needs and questions about what's happening "in the cloud." Because our Cloud Expo presences usually get a ton of traffic, we decided to unveil our brand new 20' by 20' booth in New York:

SoftLayer at Cloud Expo East

For the last few months, we've been sketching, editing and tweaking our vision of the booth. Naturally, our new "Build the Future" branding was present, and you could see the simple "Our Platform. Your Vision." statement from wherever you were. By the time the design was finalized, we were on pins and needles in anticipation, waiting for the booth leap off the paper. We weren't disappointed, and conference attendees weren't either.

In addition to the hundreds of conversations we had with attendees about SoftLayer's cloud computing capabilities, it was pretty amazing to me that so many people commented on our booth design. Many attendees noticed that our booth gets bigger and bigger every year, and the fact that our booth towered over most of the other booths in the area made that a pretty easy observation. As attendees were moving down the escalators into the exhibition hall, they were greeted by the SoftLayer. Because the booth was designed with an open-concept in mind, we never felt too claustrophobic ... Even when a flood of people would come hunting for the new SoftLayer flexi-frisbees we were giving out after they heard Duke or Marc present.

SoftLayer at Cloud Expo East

Despite the "openness" of the booth design, many attendees were able to gather what SoftLayer is all about from the graphic side panels ... and the Server Challenge:

SoftLayer at Cloud Expo East

That's right. The infamous Server Challenge continued to draw crowds and spark conversations in the new booth. And it was the perfect "finishing touch" to put the new conference presence over the top. While some attendees were hesitant to step up to try their hands at the competition, others were eager to accept the challenge. And as usual, the leader board was impossibly close:

  1. Dejian Fang - 0:59.08
  2. Corjan Bast - 0:59.59
  3. Logan Best - 1:00.49
  4. Jeffrey Abatayo - 1:01.00
  5. Bryan Wong - 1:01.84

The top time of 59.08 seconds was a mere 2.76 seconds faster than the fifth place time!

When conference attendees weren't watching the Server Challenge craziness or ducking to avoid an errant SoftLayer frisbee, we had a few more "oohs" and "ahhs" to share. In the new booth design, we incorporated four iMacs, one in each corner. If an attendee had a question about our portal, our pricing or our API, we could fire up a browser and use the SoftLayer-sponsored conference wifi to take them where they needed to go. If no one was using the computers, the screens would show a flashy video that included some interesting SoftLayer facts and a look at a SoftLayer Truck Day.

SoftLayer at Cloud Expo East

Off the expo floor, SoftLayer CTO Duke Skarda and Vice President of Product Innovation Marc Jones announced our new product, Private Clouds. No big deal. If you didn't see that announcement or you want to learn more, Nathan Day (SoftLayer's Chief Scientist) posted a fantastic blog coinciding with SoftLayer's private clouds release, and Duke followed up with an in depth look at how and why we chose to build private clouds the way we did.

Sad that you missed your chance to see the new 20' x 20' booth in person? Don't cry... If you're in the Silicon Valley for Cloud Expo West (November 5-8), we won't be hard to spot.

-Natalie

Categories: 
June 8, 2012

Fundraising Success = Pink Hair

Last Saturday, June 2, SoftLayer participated in the Pink Soles in Motion BBQ Cook-Off. The infamous 3Bars BBQ crew loaded up the grills and set out for Harley Davison of North Texas in Carrollton to raise money and support for Susan G. Komen for the Cure. Because SoftLayer was the BBQ cook-off's presenting sponsor, the pressure was on for our BBQ team to have a great showing, and their brisket didn't let us down:

SoftLayer + Pink Soles in Motion

If you didn't catch my last blog post about the event, Pink Soles in Motion is a Dallas-based team that has set out to raise $200,000 this year for the Susan G. Komen foundation. For the past two years, they've been the top fundraising team in the Dallas/Fort Worth area, and we want to help them make get a threepeat. In addition to participating in the BBQ cook-off, we set an internal goal to raise $5,000 to fund breast cancer education, research, treatment and awareness.

Because we only had two weeks to raise the money, we thought we'd have to throw in an extra incentive to help inspire donations to meet our goal: If we raised $5,000, the 3Bars BBQ team would have to professionally dye their hair pink.

When the dust settled and all the numbers were counted ... We had to make a trip to the salon:

SoftLayer + Pink Soles in Motion

We reached our goal of $5,000, and Technology Support matched our contributions. To sweeten the pot even further, SoftLayer donated an additional $4,000, amounting to $14,000 in donations to the Susan G. Komen foundation via the Pink Soles in Motion team! I should send a shout out to 'Sparky,' 'Skinman,' John, Don and Raleigh for following through with their end of the bargain ... And I should probably apologize in advance for giving that picture a permanent residence on the SoftLayer Blog.\

If you live in Texas, you're probably familiar with the saying, "Go big or go home." Our SLayers went big. Given the fact that the SoftLayer community came through with so much support, an avant-garde 3Bars logo even made it into one of the hairstyles:

SoftLayer + Pink Soles in Motion

The SoftLayer 3Bars BBQ flag was displayed proudly (with a little bit of its own pink flair), and we couldn't have been happier with how well the event turned out ... And it should certainly put a dent in Pink Soles in Motion's $200K fundraising goal this year.

Thank you to everyone who donated to help us reach our goal, and Technology Support, you guys rock for matching our contributions! We hope you keep some of the pink-hair pictures close at hand for the next time you see any of these SLayers. I'm sure they'd love to autograph a copy just for you. :-)

-Natalie

Categories: 
May 18, 2012

The Weekly Breakdown - Behind the Scenes at SoftLayer

Mihaly Csikszentmihalyi, a renowned scholar in the field of psychology, said, "In large organizations the dilution of information as it passes up and down the hierarchy, and horizontally across departments, can undermine the effort to focus on common goals." That's one of the biggest reasons SoftLayer shares a weekly internal newsletter with SLayers in all departments and in all locations. Keeping coworkers informed of corporate activities (and "common goals") may not be very high on everyone's to-do list, but it's certainly at the top of mine ... literally. As Marketing Coordinator, I'm responsible for sending out a weekly update to ALL SoftLayer staff.

If you have a growing or geographically diverse team, rallying the troops around a shared message is a great way to keep everyone on the same page. If you're not sure where to start with your own internal newsletter, I'd be happy to dissect what goes into our "Weekly Breakdown" as an example you might build from.

SoftLayer Weekly Breakdown

The Weekly Breakdown kicks off with employee birthdays. We want to make sure all 700+ SLayers know when one of their coworkers is getting a year "better," and every month, huge birthday cakes are brought to every office to recognize the SLayers celebrating their birthdays. We haven't written a SoftLayer version of a cheesy-restaurant rendition of the classic "Happy Birthday" song, but I'm sure it's just a matter of time.

BIRTHDAYS THIS WEEK

John Doe 05/17
Jane Smith 05/17
Bill Scurvy 05/18
Kermit the Frog 05/18
Miss Piggy 05/19

In addition to employee birthdays, we'll also call out important days (like SoftLayer's birthday: May 5!) in the birthday section.

The next section in the Breakdown is similar to the "Birthdays" section, but it's a little more relevant to our business: "Anniversaries This Month." When you're hired at SoftLayer, you basically get a SoftLayer birthday, and we want to recognize how long you've been a SLayer:

ANNIVERSARIES THIS MONTH

10 Years!!!!!!!!!!

  • John Doe

8 Years!!!!!!!!

  • Jane Smith
  • Bill Scurvy

5 Years!!!!!

  • Kermit the Frog

1 Year!

  • Miss Piggy

After we recognize the SoftLayer anniversaries, we have a section devoted to keeping employees informed of various activities going on at SoftLayer. That might be a recent press release, an update on holidays or an upcoming company event. This section is the go-to place for employees to know what's new with SoftLayer.

SL SPOTLIGHT

Did you know that SoftLayer employees can get a discount on dedicated servers and CCIs? Talk to any of our sales reps to get started. You will receive a [secret] discount off any dedicated server or a [secret] discount off any CCI!

The next few sections list available SL Job Openings, New Hires from the previous week, and Organizational Changes. Given that SoftLayer is still growing like crazy, we want to make sure all of our employees see the available positions in the organization so they can share with their network of friends or so they can see any opportunities they feel might better suit their talents and passions. It's always nice to know who is helping SoftLayer grow (new employees) and how they are growing with SoftLayer, whether vertically or horizontally (organizational changes).

The next two sections are dedicated to employees "personal" lives: Classifieds and Fundraising Events. These sections let employees list anything they are selling or giving away along with any fundraising activities or events that they, their kids, their neighbor or their dog are involved in. We've had classified items like car wheels, stereos and animal adoptions, and you can bet that employees were voraciously reading the "Fundraising" section when Girl Scout Cookie orders were being taken.

We wrap up the Weekly Breakdown with my favorite section: SoftLayer Praise. There are so many reasons why the section gives me joy. It's amazing how many wonderful comments our customers have about SoftLayer on a weekly basis, and it's a "pat on the back" for teams that may not interact directly with customers on a daily basis. Sharing all of the praise is great for morale, and those little compliments here and there go a long way to making our team continue working hard ... even if just to hear those comments again and again! Here are some of my favorite comments from the past few weeks:

SL Praise

As our business expands we look forward to working with SoftLayer on our projects for many years to come.

My server was down and did not want to come back online without an FSCK. Called support and got a real person on the phone within seconds who was knowledgeable - excellent! He was unable to get the FSCK to run so escalated it. Server Was back online within 10-15 minutes of calling. Thank you. Keep up the great service.

We have been a Customer since 2004 (since the days of servermatrix) and would like to thank you for the wonderful support that we have received over the years. Thank you for an outstanding customer experience!

Great customer services. On numerous occasions was pleasantly surprised.

You people are great!!! I am very Happy with your service. Since 1 year I never face a single server down issue.

Softlayer is the best hosting company I know of, which is why we are hosting with you. You are doing a great job.

I Love SL!

I definitely refer all my colleagues to SoftLayer. Service and quality are amazing!

@SoftLayer always has the coolest stuff at trade shows. I have a shirt from them that is cool enough for me to wear in public!!

SoftLayer it's been wonderful. We been having softlayer rocket battles ... #SENDREINFORCEMENTS

Those kinds of comments can put a smile on any SLayers face! :-)

If you have any wonderful comments to say about SoftLayer or an individual employee, don't be scared to tell us ... Your comment might just be featured in our next "Weekly Breakdown." Comment on this blog, use SoftLayer's "Get Satisfaction" page, tweet @SoftLayer or post to our Facebook page. We love to hearing from you and working hard to remain the "best hosting company [you] know of!"

As you can see, the Weekly Breakdown covers a lot of SoftLayer goodness in a given week. It takes a little work to keep a 700-SLayer organization on the same page, but that work pays off exponentially when the team is able to share accomplishments, praise and goals. I'd highly recommend you trying your own weekly internal newsletter ... Now leave us some SL praise!

-Natalie

May 2, 2012

Social Media and the SoftLayer Server Challenge

I've been working at SoftLayer for almost ten months now, in my relatively short tenure, I've written hundreds (if not thousands) of tweets covering a broad range of topics and events ... As a Social Media Coordinator, it's an integral part of my job. Given what I've learned about hosting in the past year, I'm constantly surprised by how second-nature this intimidatingly technical industry has become. I guess that's what happens when you're immersed in a technology-focused company like SoftLayer.

Beyond sharing technical news and content about what's happening in the world of cloud computing, I'm also responsible for keeping our customers in the loop about all of our trade shows, conferences and events. If you've been to a technology trade show in the past year, you probably saw SoftLayer. We sponsor, attend or exhibit at more than sixty events every year, and it feels like I have been to them all. I know the ins and outs of every event on our schedule well before it begins, regardless of whether that event's down the street or in an exotic location like Hong Kong, Tokyo, Singapore, Amsterdam or London (Interesting fact: In the past week, we had events in all of those locations).

Social media is one of the ways our customers and followers can keep a pulse on SoftLayer's activity and growth. We travel the world to share how we help customers Build the Future, and as a part of the social media team, I get to help introduce that conversation. Let's use Internet World as an example.

Last week, a group of SLayers traveled to London to attend Internet World. To prepare for Internet World, I tried to schedule and share as much relevant content about SoftLayer with the #iwexpo audience to generate awareness and drive traffic to our booth. At larger shows like Internet World, we typically have a conference session or speaking engagement, and on the expo hall floor, you'll usually see a crowd like this one milling around our booth:

Internet World 2012

The Server Challenge generates its own social media — from word-of-mouth "you've gotta try this" conversations at the show to the typical "social media" channels like Twitter and Facebook. The gamifiction of rebuilding a miniature SoftLayer server rack is one of those interesting, entertaining and innovative ideas that seems to be unique to the mad scientists at SoftLayer. Invariably, the competition "ain't over 'til the fat lady sings," and at Internet World, we had the most dramatic competition conclusion ever ... But we'll get back to that in a minute.

From a social media perspective, the folks who stop by SoftLayer's booth want to watch the leader board as the show progresses. The expo hall may be open for several days, so it might be tough to keep an eye on the Server Challenge leader board ... Attendees then trust us to keep them informed via social media. Every day, we post the latest times to beat, and when we look at our analytics, it's wild to see the number of people clicking through to see the current top ten times. It doesn't seem like much, but a few hundred people at Internet World wanted to know what this table looked like throughout the whole show:

Internet World 2012

The top two times you see on the final leader board caused the late-show dramatics. Joseph Waite clocked a fantastic 1:03.68 to secure the top spot on the board in the middle of Day 3 at the show, and Rob McEwen stepped up to the challenge for his Day 3 attempts about 10 minutes prior to the scheduled close of the expo hall. With about 25 onlookers, Rob stopped the clock on his second attempt with a time of 1:02.14 ... Good enough for first place.

The problem: One of the drive trays was not installed all the way.

Because we want to make sure the winner has everything installed correctly in the fastest time, we had to add 5 seconds to his time for the mistake, and we gave him one more chance to complete the challenge to be fair to him. Unfortunately, the final attempt didn't beat Joseph's 1:03.68, so the new iPad was destined for Joseph. While Rob was a little bummed, he understood the reasoning for the decision, and he committed to stopping by our booth next year to win his iPad outright.

I was a few thousand miles away from all of this activity, but I felt like a major part of it given my social media involvement in tracking and sharing the latest updates. The best part of my job is when I get to interact with our customers, whether it be face to face or virtually. I want the messages you see on @SoftLayer and facebook.com/SoftLayer to be entertaining, interesting and helpful. We want you to feel connected to what's happening at SoftLayer and what we're all about.

Speaking of giving you insight into "what we're all about," I can't wrap up this blog about Internet World without sharing a little "insider" information about the SLayers at the booth: They're pretty competitive. They ran their own internal Server Challenge:

Internet World 2012

And if anyone is curious about the fastest time we've ever had in the Server Challenge, you can see it right there at the top of the list. Though to be fair, Kevin's probably done it a few thousand times.

-Rachel

October 2, 2011

SoftLayer is Coming to Town

As many of you know SoftLayer is going global. Our Singapore DC goes live TOMORROW, and Amsterdam will follow suit shortly, so we put together a little "jingle" that I think you might know. It might be September, but if the stores are already putting out holiday items, Christmas songs should be fair game in October ... And since we are entering that last stretch of work before those great end-of-the-year national holidays that give us a few days off, we can use a classic tune to help us power through.

To those of you who love the song, "Santa Claus is Coming to Town," you may not want to play the video below. To those who want to rubberneck at our goofiness and join us in a little fun ... play away:

If you want to sing along at home (because who wouldn't?), here are the lyrics for your karaoke pleasure:

SoftLayer is Coming to Town

You better watch out!
Competitors cry!
They're gonna pout
I'm telling you why,
SoftLayer is comin' to town

We're setting up racks
and hiring staff
We're gonna open up our Singapore branch
SoftLayer is comin to town

We're not only in Asia
We'll be in Europe too
We know that you've been waiting for this
So don't miss our big debut.

You better watch out!
Competitors cry!
They're gonna pout
I'm telling you why,
SoftLayer is comin' to town.

With two data centers and two network PoPs
Shiny new servers and cables wired up
SoftLayer is comin' to town.

DC CRAC Units that condition and cool,
Power and network in the SoftLayer Pods too.
SoftLayer is comin' to town.

The SLayers and our clients
will have to celebrate.
We're expanding SoftLayer's footprint,
Far beyond the United States.

You better watch out!
Competitors cry!
They're gonna pout,
I'm telling you why,
SoftLayer is coming to town.

Shout-outs go to all the SLayers who indulged us in this little song. We hope it's less embarrassing than you expected ... And if it's more embarrassing, we hope it's as terrible and catchy as "Friday."

Tip: If the song is stuck in your head now, one great way to distract yourself from it is to go and order a server in Singapore!

-@SKinman454

August 4, 2010

All in the Family

Any place you spend hours upon hours every week, you tend to get to know people pretty well. During my time on my shift, I’ve gotten to know my fellow SLayers quite well. You learn their favorite foods (I’ll tell you right away what almost everyone on my shift orders from our favorite Chinese deliver place – almost like clockwork), their choices in music, their favorite computer games (yes, WoW tops this list, seemingly a standard in the IT Industry), and even how they react in certain situations. While the operations team is a tight knit group, we also have our extended families in SLales, InfoSys, Dev, and the other departments.

As many know, they recently opened up our new HQ. Yes, it’s as awesome as every has said it is. Lance made it a point to acquire a Sonic-style ice machine, our facilities are state of the art, and the building is just simply awe-inspiring. I suppose you could consider it our new home. As a new home, we’ve recently brought all of our departments together under one roof. Operations can grab a quick break with SLales, Dev can bounce some questions off of the CSAs or SBEs simply by walking a few feet, and even better, the friendly trash talking and joking just got easier (we’re a family, of course we’re going to mess with each other every chance we get!).

I’m sure employees everywhere are akin to this metaphor, but here it seems to ring true. We have our family quarrels, we know each other like the backs of our hands, and when things get heavy, we’re there to watch each others’ backs to ensure the mission is accomplished, and we continue to dominate the hosting industry.

February 1, 2010

Fuel!

Fuel!

Ask anyone here on our staff, and they’ll tell you a few things about their position:

  1. It’s never boring
  2. It can be quite demanding
  3. We’re never technically “off duty”

That being said, we all need our fuel to keep us going at warp speed. Luckily at the NOC we’re lucky enough to have a fully stocked break room with all sorts of odds and ends to keep us going when the energy levels get low. Allow me to show a few of my personal favorites:

  1. Chocolate Covered Raisins
    These little buggers are great when you’re running like mad and just need a quick snack. You can scoop up a good cupful and keep them at the desk for the remainder of your shift. You can take a little detour to grab a couple while en route to your destination. You can also trick yourself into thinking that they’re healthy since they have raisins in them.
  2. Doritos
    These have made a reliable meal substitute on multiple occasions. A few bags of these can trick your hunger pains and quiet the ache for a few until you can grab an actual meal (not always a guarantee).
  3. Coffee
    Any fan of caffeine knows why I’m adding this. It’s often the first thing ingested at the start of the day, and is famous for its energy-inducing properties. Love it or hate it, you cannot deny the eye-opening effects of this one.
  4. Dr Pepper
    My second favorite carbonated beverage provided here. A quick drink and a quick pick me up.

And for my favorite:

RedBull!

Much like many of the techs here, I have a clinical addiction to caffeine. Caffeine is the lifeblood of the NOC and keeps us working at top speed and form. To date, I have found no quicker delivery of this than through the 8.2 ounce can of this elixir.

And there you have it. These are the snacks and beverages provided that keep me going. And while it’s no health food store, it certainly spikes the blood sugar or caffeine levels enough to sustain a happy and proficient technician through the long night hours.

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