Posts Tagged 'Softlayer'

October 23, 2015

Under the Infrastructure: Global salesman Valentine Che is amazed by his interactions with “characters of the world”

It seems we just couldn’t stay away from Amsterdam. This week, Under the Infrastructure is going back to the Venice of the North to introduce you to yet another one of our incredible SLayers.

Say hello to Valentine Che, a global sales representative for new accounts. He’s been with us for three years, and if you’ve ever digitally reached out to us about what we offer in Europe and the Middle East, you might’ve had a conversation with Valentine.

Let’s meet him.

SOFTLAYER: What’s a day in the life like for a new account representative in global sales?

VALENTINE CHE: New account reps principally target new business coming in via online chat, email, and phone calls—it varies from day to day. I am the digital face of SoftLayer. From the guy in the development world who saw an ad for $500 off a cloud server and jumps into chat hoping to get a check to the IT executive who is seriously contemplating a move to the cloud and wants to configure his cloud infrastructure on the SoftLayer platform, I interface with these vastly differing characters and represent the brand.

While manning the online chat and answering incoming calls, I also work tickets created by existing customers and seek avenues to solve an issue a customer is facing.

SL: What does it take to be successful in a global sales position?

CHE: When you interface with dozens of people with different personalities through various communication tools over the course of a day, it is easy to get bogged down. The ability to discern a sales opportunity from this maze is a vital attribute. It is conventionally said that seasoned salespeople can sell ice to Eskimos, while some cannot sell a life jacket to a drowning person.

In all honesty, the SoftLayer value prop already sells itself. Global sales mostly does what we call “telling.” In “telling” why a customer needs to be on the SoftLayer platform, reps need to be digitally polite and enthusiastic. Obviously, it will be difficult to communicate enthusiastically and exude confidence if you do not know the product or service you are selling and cannot show a customer how it solves his or her problems better than the competition. Hence, product knowledge is crucial.

SL: What’s your travel schedule like?

CHE: I travel to trade shows within Europe and the Middle East with the events team about three times per quarter. During these events, I have the opportunity to meet prospects and existing customers face-to-face. I like these face-to-face meetings because you can read the body language of the person you are talking to and the person cannot just disappear (as is often the case with online chats). Also, I carry an iPad and can demonstrate the modularity of the SoftLayer offering. I show prospects how to customize their server to meet their particular needs. It is a fun experience.

SL: What do you like the most about your job?

CHE: The interactions with “characters of the world” are interesting. In a three-year period, I have had a conversation with someone from at least two-thirds of the nations of the world. I pick up cultural cues from these interactions that truly amaze me.

If I did not become a salesman, I would have been either a lawyer or a preacher (mum says I love the sound of my own voice).

SL: Would you rather have a dinosaur or a dragon for a pet? Why?

CHE: I do not believe in pets. In my world, animals should stay in the wild. If all the money spent on pets was diverted toward helping humans, there would not be a hungry soul on the face of the earth.

Did we mention our SLayers have heart, too?


October 20, 2015

What’s in a hypervisor? More than you think

Virtualization has always been a key tenet of enabling cloud-computing services. From the get-go, SoftLayer has offered a variety of options, including Citrix XenServer, Microsoft Hyper-V, and Parallels Cloud Server, just to name a few. It’s all about enabling choice.

But what about VMware—the company that practically pioneered virtualization, making it commonplace?

Well, we have some news to share. SoftLayer has always supported VMware ESX and ESXi—your basic, run-of-the mill hypervisor—but now we’re enabling enterprise customers to run VMware vSphere on our bare metal servers.

This collaboration is significant for SoftLayer and IBM because it gives our customers tremendous flexibility and transparency when moving workloads into the public cloud. Enterprises already familiar with VMware can easily extend their existing on-premises VMware infrastructure into the IBM Cloud with simplified, monthly pricing. This makes transitioning into a hybrid model easier because it results in greater workload mobility and application continuity.

But the real magic happens when you couple our bare metal performance with VMware vSphere. Users can complete live workload migrations between data centers across continents. Users can easily move and implement enterprise applications and disaster recovery solutions across our global network of cloud data centers—with just a few clicks of a mouse. Take a look at this demo and judge for yourself.

What’s in a hypervisor? For some, it’s an on-ramp to the cloud and a way to make hybrid computing a reality. When you pair the flexibility of VMware with our bare metal servers, users get a combination that’s hard to beat.

We’re innovating to help companies make the transition to hybrid cloud, one hypervisor at a time. For more details, visit

-Jack Beech, VP of Business Development

October 19, 2015

The SLayer Standard Vol. 1, No. 17

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

We’re in India.
We’ve finally arrived! Our first Indian data center is now open in Chennai. The new data center will allow us to grow our cloud footprint with a direct connection between Europe and Asia through India. It will also offer “local customers and end users increased performance and speed for data traveling to and from the region.

Along with the data center, IBM announced a new partnership with the National Association of Software and Services Companies (NASSCOM) to launch Robert LeBlanc, senior vice president of IBM Cloud said, “With the opening of the IBM Cloud data center in Chennai and our collaboration with NASSCOM, IBM is not only delivering greater access to a globally integrated cloud data center that offers the performance and speed needed, but it is also creating the foundation for future growth by working with NASSCOM 10,000 Startups program to equip local developers with the skills they need to grow the market.”

What’s up with Watson?
Watson Analytics now offers even more resources to users. IBM announced the introduction of new data discovery and Q&A capabilities that will allow users to more easily gather knowledge from their data.

IBM also introduced its newest tool, Expert Storybooks. Expert Storybooks will guide users in understanding, learning, and reasoning with different types of data sources to uncover the most relevant facts and reveal patterns and relationships for predictive decision making. Find more information about the types of Storybooks here.

You’re only a couple of clicks away from hybrid cloud.
Our public cloud is being integrated with VMware’s virtualization stack. This will allow current VMware customers to build hybrid clouds with just a few clicks. Geoff Waters, vice president of Service Provider Channel at VMware, said, “This partnership provides enterprises with a proven cloud platform on a global basis with high performance, enhanced security and control by using technologies from SoftLayer and VMware. The ability to move workloads across continents offers enterprises new and exciting deployment options for their applications and cloud services.” Get more information about the partnership here.


October 16, 2015

Under the Infrastructure: Provisioning support technician Robert Molidor brings kindness to computers

After a few weeks in Amsterdam, Under the Infrastructure is bringing it on home to Texas. This week, we’re chatting up provisioning support technician Robert Molidor. He’s stationed in our DAL07 data center in Plano, where he’s been a SLayer for a little over two years.

Ready to meet him?

SoftLayer: What does “provisioning support” mean?

Robert Molidor: The provisioning support team provides level one support to technicians working in our data centers globally. Essentially, we support the provisioning process from build to final boot. If there is something we cannot handle, it gets escalated to other departments.

In addition to providing internal support, our team is also responsible for training new and old server build technicians. We have a group that does onboarding training and a group that does continuing education. All of our training is done remotely, so we don’t actually travel. Instead, we use webcams, chat, and email to connect with the people we’re teaching.

SL: How did you end up in this particular field in the wide world of tech jobs?

Molidor: I came across this position by chance. I had been experiencing a serious lull in employment opportunities and had been working in food service for almost 10 years. My education was doing nothing to help. After two years at Starbucks, I was fed up and shot a message out on Facebook. A buddy of mine responded, “What do you know about computers?” Little did he know I had been an enthusiast my entire life. We met up to discuss the position and a couple months later, I started at SoftLayer as a server build technician.

About a year went by, and I had been told many times to check out provisioning support because I would fit in well. I was hesitant, but decided to go for it. After speaking with the manager of the team and the regional manager that supervised my data center, it was agreed that I would make the move. At the beginning of the year, I was sitting at my new desk.

This job has taught me a ton and I am now with a team of people running continuing education courses. We help other techs gain the skills they need to lead their teams. It’s a lot of fun. My peers and I get to talk to people all over the world and hopefully leave them with a deeper understanding of how to better troubleshoot and respond to situations in their daily routines.

I really enjoy working on my current team, and the position really does suit me well.

SL: What special skills do you need to be successful as a member of a provisioning support team?

Molidor: I wouldn’t say any special skills are needed; it’s more general skills. It’s important to have an understanding of a wide range of possible situations and the ability to find solutions. That said, experience with internal management systems (IMS) and working in the server rooms is a huge advantage.

Our department requires that you’re a self-starter. Our boss isn’t telling us specifically what to do all day, so one needs to be on top of his or her own game and be ready to produce results in his or her own way. Some of us do support, some of us do onboard training, the rest of us do support and continuing education. This department relies on your interests and specific abilities to compliment the team as a whole as long as it’s within the scope of our function. At least that’s how I see it.

One characteristic of people that do well on our team is the ability (or perhaps tendency) to be kind to people. We deal with technicians all day that don’t quite have all the information they need, so it’s our job to help them solve whatever problems they are having and teach them how to fix it on their own the next time. This can really try a person's patience and the ones that enjoy it here have that patience to give. It can be a very rewarding yet challenging job.

SL: How many SoftLayer shirts do you own?

Molidor: I think I have three? Wearing SoftLayer swag is cool, but I’d much rather earn shirts by volunteering or attending events and seminars.

SL: Where would you go in a time machine?

Molidor: This topic could get pretty deep so I’ll leave it with this: I would go forward in time about 50 years to get a feel for how technology has developed. With that information, I would come back here and try to innovate change in an effort to be an integral part of what’s to come.

A technologist for the ages. We pick ‘em well.


October 13, 2015

The SLayer Standard Vol. 1, No. 16

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

The dawn of a new era
IBM’s fearless leader, Ginni Rometty, took the stage at the Gartner Symposium last week to discuss the where Big Blue is headed.

What’s in store for IBM? Rometty called it the “cognitive era.” In that vein, IBM is forming the Cognitive Business Solutions group “to build cognitive innovations across industries.” About the new addition, Rometty said, “Digital business and digital intelligence equal the cognitive era.”

Pretty exciting stuff, if we do say so ourselves. Read more about it here.

Tackling mobile cloud security with AT&T
IBM and AT&T are working together on a mobile cloud security solution to improve mobile app and data security in the cloud.

How are they going to do it? Caleb Barlow, vice president of IBM Security, said, "To help protect organizations, employees, and data, IBM Security and AT&T are delivering a tested and easy-to-deploy set of complimentary tools. We’re giving enterprise mobile device users stable, private access to data and apps in the cloud.” The approach will allow workforces to be “productive without compromising security and the mobile user experience.”

What are these tools Barlow references? Learn about the partnership here.

Tangled up in Big Blue
The world’s most famous supercomputer is following Rometty’s lead—Watson’s all about cognitive computing, too. Except Watson has Bob Dylan in his corner of the ring.

Wait, what? Bob Dylan? Yes, you read that correctly. The Jeopardy winner jokes with Dylan in a new IBM video.


October 5, 2015

The SLayer Standard Vol. 1, No. 15

The week in review. All the IBM Cloud and SoftLayer headlines in one place.

It’s time to Box.
Which cloud platform will offer Box first? We will! Our new deal with Box helps the company expand its customer base and further its IBM partnership. Whitney Bouck, general manager at Box, said, “This is a fabulous step in the right direction and satisfies the majority of customers in Europe that have maybe been uncomfortable with a U.S.-only data centre approach.”

EVRY one gets cloud.
IBM will be the go-to provider for EVRY Partners’ cloud infrastructure offerings. The services will start running in SoftLayer data centers in 2016. “Our partnership demonstrates how IBM’s expertise, technology and services can help EVRY adapt to new market conditions and opportunities while having trusted infrastructure services supporting the ongoing operations,” said Martin Jetter, senior vice president at IBM Global Technology Services.

With new platforms comes cloud growth.
How does IBM expand its global business solutions? With cloud, of course. Sanjay Rishi, managing partner at IBM Global Business Services, said, "Our new IBM Cloud Business Innovation Center will help us co-create with our clients, addressing their unique needs with tailored solutions, delivered on the cloud for fast results."

Welcome to the family!
Cleversafe, a data storage vendor newly acquired by IBM, is the next step in providing customers a way to “build a hybrid bridge to the cloud.” IBM discussed the benefits of Cleversafe in a press release, saying, “The company uses unique algorithms to slice data into pieces and reassemble the information from a single copy, rather than simply making multiple copies of the data, which is how storage traditionally has been done. As a result, Cleversafe can store data significantly cheaper and with greater security.” We would like to welcome Cleversafe to the IBM family!


October 2, 2015

Under the Infrastructure: Growth account manager Matthew Miller is a problem solver

We’re creeping up on two months into the series, and Under the Infrastructure has introduced you to seven SLayers. We’re a pretty diverse and interesting bunch—if we do say so ourselves.

This week, we’re staying in amazing Amsterdam and chatting with growth account manager Matthew Miller. Fast approaching his six-year mark at SoftLayer, Miller is a born and bred Texan who moved to Amsterdam almost four years ago. He’s not a fan of the weather, but, well, this Dallas-based company wishes the whole world could be Texas.

SoftLayer: You’re a growth account manager. What does it mean to be a growth account manager?

Matthew Miller: We are responsible for worldwide growth account activities, which include revenue generation, long-term customer relationship management, retention, and business development with Internet-centric and tech-savvy companies. Our daily activities include vetting current Softlayer accounts and proactively engaging the accounts with the use of different communication methods to identify new sales opportunities and grow existing portfolios.

SL: You’re pretty much a relationship builder.

Miller: Correct.

SL: So what particular skills and talents, do you think, make a successful growth account manager?

Miller: Great communicator, problem solver, and trust. Most of the customers we deal with have so many problems, they don’t know where to start. You need to be able to communicate. But I don’t mean that as in just talking [laugh]. I’m talking about being able to explain things within the customer’s range. There are customers we deal with on a daily basis that have different levels of knowledge when it comes to technology and our business as a whole. So being able to understand your customers needs, while being able to explain it to them on their level, really helps build trust and confidence.

SL: So you kinda have to be, like, a technology whisperer. You have to understand what they’re looking for and interpret it.

Miller: To a degree, yes.

SL: What do you think is the coolest thing about your job?

Miller: Every day comes with its own little challenges. Not every day is the same; that’s the excitement of being in this position. You’re not going to have the same day yesterday as you do today. One day it could be super busy, the next day you’re selling, the next day you’re dealing with problems—there are always different day-to-day operations.

SL: Diversity in work responsibilities definitely makes life more interesting. Sort of on the flip side, what do you think is the most challenging thing about your job?

Miller: Customers [laughs]. We deal with customers all day, and that requires me to take the good with the bad. That’s the beauty of the job. One day you’ll be helping out a customer and they’re happy with our service, while you have another customer who’s struggling and is not happy. It’s part of the challenges we deal with daily.

SL: If you woke up and you had 2,000 unread emails and you could only answer 300 of them, how would you choose which ones to answer?

Miller: I’d start from the top and go down.

SL: You would? There wouldn’t be any sort of filtering in looking for specific names or companies or subject lines? You’d just start at the top?

Miller: Well, yeah, because if I can only do 300, it’s first come, first served.

SL: OK. In case anyone ever needs to get your attention and this 300 rule is implemented, they’d better email you a lot.

Miller: I hope I don’t wake up with 2,000 emails [laughs].

We think 2,000 of you should email Matthew right. this. second.


September 25, 2015

Under the Infrastructure: Fueled by chocolate, EMEA senior marketing manager Michalina Kiera lives on a diet of planning, monitoring, and executing regional tech strategies

Sure, we’re the cloud that’s built to perform. Yes, our network of networks is fast, resilient, and seamless around the globe. But our machines are nothing without human energy—because our teams are second to none. And you’d better believe that we’re going to brag, brag, and brag some more about the folks that comprise them in the latest edition of Under the Infrastructure.

This week, you’re meeting Michalina Kiera, another gem in our Amsterdam office. She’s been going strong with SoftLayer for over three-and-a-half years, and leads strategic marketing efforts in Europe, the Middle East, and Africa.

SoftLayer: Describe your role at SoftLayer in 140 characters or less (the length of a tweet).

Michalina Kiera: Oh gosh, that’s why I’m not on Twitter—text length limitations make me twitch. I’m going to try, let’s see. I’m a transmitter and receiver in one, with cognitive thinking being part of the process. I stay tuned to what the EMEA technology market needs today and tomorrow, match it with what SoftLayer has to offer, and translate it into a compelling story with a goal to get people to the edge of their seats if they are not using SoftLayer yet.

SL: You’re a bit over the character limit, but that’s good enough for us. Tell us about a day in the life of a senior marketing manager in the EMEA region.

Kiera: If I’m not traveling or attending or speaking at some conference, then I’m at our Amsterdam office. I start in the morning with some tea (no coffee for me, thank you; I live on chocolate instead). Then I’m reading and writing tons of emails. Participating in tons of meetings online, on the phone, and face-to-face. All those are internal and external: with my colleagues, customers, partners, contractors, etc. Once a week, I’m going through reports on campaigns we’re running in the region, the number of servers humming in our European data centers, and the customers from the region that are deploying the servers around the world.

I’m busy coming up with new ideas to deliver on strategic goals, bouncing those off the team, and planning, monitoring, readjusting, and planning. In between, I always go through my daily pill of the news from the technology and marketing world—I rely on Google Alerts and religiously check LinkedIn Pulse, as it intelligently curates content for me from many sources that I used to check individually and adds the featured articles, blogs, and channels from people and organizations I either respect or need to stay tuned to.

Lunchtime is almost always in front of my screen, typing with one hand, eating with the other. It sounds sadder than it actually is—I enjoy the pace and the busy-ness! If the system overloads, I unwind watching a TED Talk.

It usually gets even busier in the afternoon, as the U.S. team comes to the office. And then my husband calls to tell me that it’s time to close the shop and come home—which I do with pleasure, as I love my little family to the extreme.

SL: How many black SoftLayer shirts do you own?

Kiera: Fourteen. Three cardigans. One dress. And one hoodie.

SL: What’s your best Server Challenge time?

Kiera: I’m more a fan of games in 11000001000101110010. With that in mind, I’ve brought in an idea that is currently in production; it should see the daylight soon, but shhhh—for now.

SL: What did you do for fun when you were 10 years old?

Kiera: I had volleyball training five hours a day (I was on a professional team), rollerblading (usually over the weekend, after the volleyball game). I hung around with my friends from the neighborhood. I sang along with Michael Jackson holding a hairbrush for a microphone. (Don’t judge me.)

I was hooked on Nintendo—the good ol’ cartridge-fed machines—playing Super Mario Bros., Teenage Mutant Ninja Turtles, Adventure Island and Mortal Kombat. I also played PC games, from Phantasmagoria to MDK to Jack Jazz Rabbit—although I think when I was 10, it was the era of DOOM and Duke Nukem. My nerd-self expressed itself by going through math riddles for fun.

I have no idea how I found the time to do all of that. I prefer to think the days were simply longer.

Yes, all of our employees are just as ambitious and multitalented as Michalina. You’ll just have to stay tuned to the Under the Infrastructure series to keep up with them.


September 18, 2015

Under the Infrastructure: EMEA regional sales director Jonathan Wisler champions putting the customer first and the return of Disco Fridays

It’s time for the latest and greatest Under the Infrastructure! We’ll be honest: introducing you to our crew always gets us exclamation-point excited. (Sorry we’re not sorry.)

Up next is a chat with Jonathan Wisler, EMEA regional sales director in our (bursting at the seams) Amsterdam office. He’s originally from California, but he’s been in the Netherlands for about 10 years—and with SoftLayer for about four of those. He’s grown our Amsterdam location from an empty space to a bustling place.

But we’ll let him tell you the story himself.

SoftLayer: What was it like being SoftLayer’s first European employee?

Jonathan Wisler: After I interviewed, I went to Dallas for training, and it was all very exciting. I found out this was a great group of people doing fantastic things. Then I got back to Amsterdam and sat down in an empty office with an empty data center. I had mixed feelings: part of me was super excited—“OK, we’re part of a movement; I can get started!”—and the other part of me said, “What did I sign up for?” So it was both exciting and intimidating at the same time.

And now, the first [Amsterdam] data center is nearly full and we have a total of six data centers in Europe. The office is overflowing, so we’re expanding into the IBM offices, and we’re opening up some space in the coming days. It was a very exciting journey and it’s also very exciting to see the growth.

I have to admit: the first day I got back from Dallas and sat down in Amsterdam in an empty office, with an empty data center—it was a bit intimidating [laughs].

SL: How has SoftLayer changed or stayed the same since you started with the company?

Wisler: It’s certainly been an evolution. It’s evolved significantly, and you see the scaling in action. When I first started, we were the second international launch, only one month behind Singapore—so it went from a U.S.-based company to an international company virtually overnight.

Now, in Europe alone, we have five different locations, global teams, and we’ve integrated into IBM. The SoftLayer kernel is now scaling exponentially—not only inside SoftLayer as an organization, but we’re building and scaling inside IBM as well. It’s fantastic to see that it’s mushroomed and virtually exploded in terms of growth.

So naturally, what comes with that is that you see all different types of personalities and different types of cultures, all working together and getting the SoftLayer buzz, so to speak. They’re feeling the growth and developing the cloud movement.

SL: We’ve had monumental, volcanic change. Has anything stayed the same?

Wisler: The core definitely has. We were on a call last night to resolve some customer issues. We’re working across time zones, we’re working across regions, and we’re working across IBM and SoftLayer. But the fantastic thing is the glue that is our customer-first attitude. The first thing we said was, “OK, we need to solve the problem for the customer, we need to do it within hours, not days, and we’ll work out the internal things later.” That kind of core value has not changed, and I think that’s the key to our success. It’s awesome and it’s refreshing.

SL: What’s the best thing that you’ve learned over the course of your time at SoftLayer?

Wisler: Be flexible. If you look at where I started with Softlayer about four years ago—myself and an empty data center—at that time, we weren’t yet a part of IBM, one of the largest technology companies in the world. With where we were then and where we are today in terms of scale, focus, and what we need to do to close deals and fill up data centers, I’ve had to be flexible. Stay flexible, stay fast. And be adaptable, because you have different customer cultures and different internal cultures. SoftLayer has a very strong culture. So you need to be able to work across those.

SL: What’s the best prank you’ve ever pulled on a fellow SLayer?

Wisler: We started small and scaled fast, so pranks were luxurious. We’ve played some jokes on each other and we’ve had a lot of fun, but I don’t know if they’re pranks that would go in a blog [laughs].

SL: You don’t want your coworkers to anticipate your next move. We get that.

Wisler: Exactly. But it’s actually a good idea. When we first started in the SoftLayer office, we had Disco Fridays, which were always quite good. We’d have a sound system there, and the music would go on. As we got more crowded, that was harder to do. But we’re setting up some new office space in the IBM office, so I’m going to invest in a bigger sound system. And lights. Disco Fridays are back on again.

But now you’ve got me thinking about what kind of prank to pull.

SL: Why do tennis balls have fuzz?

Wisler: So when you smack them, they make a funny sound; that “oomph” sound. I don’t know. Is this a prank I should be expecting?

SL: [Laughing] It would be a little difficult to organize an international prank of…tennis balls.

Wisler: If I get a package in the post from you, I’m going to be a little leery.

SL: You should be.

If you’ll excuse me, I’ve got to make a quick trip to Academy for, uh, not tennis balls. Definitely not tennis balls.


September 11, 2015

Under the Infrastructure: Customer support technician Steve Nolin is on your side

There are over 1,500 employees at SoftLayer. Can you believe it? That’s over 1,500 brains, 3,000 eyeballs, and over 6,000 workstations, devices, and gadgets all working toward a common goal: doing our best by our clients. (That’s you.)

Customer support technician Steve Nolin knows a thing or two about prioritizing the most important part of our business. He’s been at SoftLayer for about a year, and he’s based in our Houston office.

Let’s meet him.

SoftLayer: Tell us something no one knows about being a customer support technician at what some would argue is the most awesome cloud company ever.

Steve Nolin: We don't know everything you are doing on your server, but we will see if we can point you in the right direction. Given the range of services and different hardware and software combinations we offer that interact with each other, it can be a challenge to make sure everything communicates properly. With computers, you can do things in various ways with varying degrees of success or failure.

SL: How has SoftLayer changed (or stayed the same) since you began working here?

Nolin: I have only been here a year, so it hasn't changed that much, other than offering some new products like endurance storage. We have had some changes with how back-end issues are addressed by the developer and information systems teams. This helps get issues resolved faster and makes it more integrated with the ticketing system. That is always a good thing.

SL: What’s your favorite thing about being a SLayer?

Nolin: Although it would make things a lot easier to only have to deal with one platform, we support various software and hardware, so there is always something new to learn. I also like the IBM Think Academy and other learning tools offered so I can increase my skill set.

SL: What’s the best prank you ever pulled on a fellow SLayer?

Nolin: I usually try to stay busy working the phones, chat, or tickets, so I don't really do pranks. But we do have NERF wars when it is slow. I had to throw the darts by hand when I first started, but my Secret Santa gave me a gift card, so I have my own NERF gun to do battle with now.

SL: What did you have for breakfast?

Nolin: Since the doctor said I had to watch my blood sugar and get more exercise, I had to cut out my #22 from Whataburger. I have found the sausage and pancake on a stick along with a banana, 2 percent milk, and coffee to be a good alternative. Other days I will have bacon, egg, and cheese Toaster Scrambles instead of the sausage and pancake on a stick.

Now you know the real secret to our smashing success: a hearty breakfast to start the morning. So what’ll you uncover in next week’s Under the Infrastructure? You’ll have to tune it right here to find out.


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