Posts Tagged 'Strategy'

November 12, 2010

A Whole Lot of Shakin’ Going On

General George S. Patton once said, “A good plan vigorously executed now is better than a perfect plan executed next week.” This statement sums up the SoftLayer philosophy (well some of it anyways) - decisions are made and then quickly executed against – no paralysis by analysis here. Given the speed that the market is moving at, I think this is a good thing.

The events of the past few weeks are great evidence of a market that is moving at a rapid pace with little signs of slowing down.

  • SoftLayer opened our second DC in Dallas at the end of September. In ten days we were pushing 10 GB of traffic. Yesterday we hit 15 GB of sustained traffic.
  • Rackspace announced that they are already hosting 2 million paid users of its hosted email solution.
  • 1 million servers have been announced as registered in Cloudkick.
  • Siemens has revealed that they have 400,000 employees that interact with the HR system for a number of functions including compensation management, performance management ad career development planning via the cloud.
  • The Android version of Angry Birds was downloaded an astonishing 2 million times on its launch day. (Angry Birds publisher, Chillingo was purchased by EA for under $20 million in cash plus other “undisclosed considerations”. I keep thinking that I am in at the wrong end of this business…)
  • The US General Services Administration has announced that its Apps.gov cloud solution is going to add storage, virtualization and hosting to its portfolio. This will impact federal, state, local and tribal governments across the county. This works out to over 19 million employees, spread across thousands of departments (federal, state and local) and tens of thousands of municipalities. (SoftLayer is a part of this with strategic partners, Computer Technologies Consultants, Inc. Check out the PR stuff here.)

My suspicion is that you can pick almost any month over the previous 6 and you would find similar announcements and I suspect that they are going to continue over the next 6 months and beyond as well. The sign post seems pretty clear to me – we are in a rapidly growing market with little signs of a slowdown ahead. I don’t think this is going to be a market for the timid, companies that have a clear vision of what lays ahead and possess the ability to quickly execute against that vision will succeed. The rest will falter and miss the turn ahead. Guess where SoftLayer is going to be?

-@quigleymar

October 25, 2008

A Battle Worthy of the Coliseum: SoftLayer Technical Support

SoftLayer Technical Support technicians train continuously for the challenges that are inherent in supporting the vast array of products that SoftLayer offers. Besides training individually in their time away from the NOC, technicians are always talking about issues they have seen, and the resolutions they implemented.

Knowledge gained by one tech in tackling and conquering a specific issue is shared with all for the betterment of the team. Like a gladiator in the bowels of the Roman Coliseum of old preparing for his fight, the SoftLayer Support technician must be ready to do battle. Disciplined cross-training is the order of the day; mental and physical preparation is key. A technician must enter the halls of a SoftLayer datacenter ready to conquer whatever comes through the gates! It is truly a battle worthy of the Coliseum.

You might ask how a day in the SoftLayer NOC resolving technical issues compares to a battle fought in the Roman Coliseum. Well, if you measure a “battle” by the excitement and tension in the air ... the blood, the sweat, and yes, at times, the tears, the pain of defeat, and the celebration of victory, then SoftLayer Technical Support technicians are definitely involved in a true battle worthy of the Roman Coliseum on a daily basis.

Picture, if you will, a well-trained, focused individual walking into the Dallas Infomart with his security badge in hand. He is not there to pass the time or participate in some mind-numbing repetitive task. He is there to do battle with a beast named Technology. With a strategic plan in mind, he enters the elevator preparing himself mentally for what surely awaits upon entering his cubicle. As he opens the door to the NOC, he is greeted by his fellow “warriors”. Some are weary from battle, yet have a sense of satisfaction about them as a Roman Soldier of old looking across the battlefield at his conquered foe.

The stories of a multitude of battles won, and maybe even a few lost, are recounted. The technical warrior packs some sustenance from the chow line (the loaded NOC break room refrigerator), and settles into his chariot he likes to call a cubicle, pulling out his weapons, a keyboard and mouse, and bringing up the battlefield onscreen. He begins with the speed of a cheetah typing more and more furiously as each ticket darts to and fro trying to elude him. The warrior is undaunted. He will not be defeated today. Yes, he may need to look to his comrades in arms for assistance in flanking the enemy, but in the end, as a team of highly trained warriors, they will prevail.

This day will not be without its casualties, but the warrior must always repeat to himself, “I will not let our customer’s down. The enemy (technical issues) will not prevail…not on my watch.”

As did the citizens of Rome, I take great pride in our warriors and the superior way in which they continue to win battles for the glory of our customers. The inspiration for this writing came from a recent victory in which a warrior named Stefanus (Steve) stood in victory after wrestling with a beast of an issue, which he finally destroyed while the customer rejoiced and his wealth increased. All the warriors: Krishenus, Jamesus, and Samuel gathered around Stefanus to congratulate him on his victory. Of course, they all knew that the ultimate victory was enjoyed by the SoftLayer customer.

-David

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