Before coming to SoftLayer in February of 2007, I worked for a large format printing company. What does that mean you ask? We printed LARGE signage, not as large as billboards, but think about a mall and all the signs in the windows and inside the stores, this is called POP (point of purchase) and that’s what I did. I was in charge of making sure schedules were met, materials were ordered (all of them, for the entire company), maintained vendor relations (so I could get what I wanted, when I wanted it) and helped start up their online ordering system, those were a few of my jobs.
I’ve been helping out the inventory team in the Dallas DC as we are getting rid of the old and bringing in the new so to speak, saying bye-bye to the legacy servers that use up too much space and too much power. Our COO asked me for my help, knowing I had an inventory background. I had also worked with one of the inventory guys at my last location. He worked in the shipping/fulfillment department, so he was always aware of inventory levels and things like that, and was responsible for letting me know when we needed more of a particular item in his department (he always did an excellent job).
Yesterday I was putting legacy servers back to a basic config and he was scanning all parts back into the portal and back out based on the basic config. I was amazed at the system. I knew our portal for our customers was amazing, but hadn’t really delved into the inventory side of our reporting, etc. until then. We know where every single piece of hardware is in each of our facilities at any given time. Each stick of RAM, each HDD, each RAID card and the list goes on and on and on. It’s simply amazing. I joked with him saying “our old bosses would freak out if they had a real inventory set up like this, wouldn’t they?” he laughed and agreed.
I had to constantly order things last minute and over night, rush delivery because inevitably, someone would not tell me they took the last roll of vinyl, the last pallet of 20” x 40” boxes, whatever it was, it happened all the time. Taking on so many hats at my last job, I didn’t have time to readily go around and check stock all the time, I relied on each department to tell me and inevitably, it failed over and over again. I had complained for years that people could just walk off with whatever they wanted, as there was no sort of tracking system in place at all. Sure, each thing had its place, but an actual inventory count at the end of each month, reports? HAHAHAHAHA.
SoftLayer not only helps our customers every single day but they also built a system so that it would make their employees lives much easier as well. Every single aspect of this business was painstakingly thought out with the amazing team of guys and gals we have here. If a report doesn’t exist, they can make it happen, sometimes in a day, sometimes it’s not so easy, but they can do it. These guys are super heroes; I’ll let them tell you what kind of super powers they have.